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Senior Customer Success Manager

contentoo

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Location:
Netherlands , Amsterdam

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

As a Senior Customer Success Manager, you'll work directly with our most valuable customers, guiding them from first collaboration to long-term results. Your role is to make sure they get the most value from our (AI) technology, services and their partnership with our freelance network. You’ll focus on building long-term relationships, lead the execution of tailored solutions, and own retention and upsell opportunities. You’ll be working in a fast-growing segment of our business, and we’re looking for someone who can think creatively, act proactively, and thrive in a dynamic environment.

Job Responsibility:

  • Build strong working relationships with a set of high-value clients
  • Align client goals with Contentoo’s services, check in regularly, and solve issues
  • Work with teams across onboarding, talent, operations, and product to ensure smooth setup and collaboration
  • Become an expert in Contentoo’s platform to improve customer experience and find new opportunities
  • Keep accounts healthy and growing by building relationships with multiple stakeholders
  • Take ownership of accounts
  • Lead renewals, spot upsell opportunities, run Executive Business Reviews, and create success plans
  • Support newer CSMs and help improve how the CS team works
  • Work with teams such as Finance, Marketing, and Legal to improve the overall customer experience

Requirements:

  • Fluent in English, both verbally and in writing
  • At least 4 years of experience in a commercial, customer-facing, consulting, or partnership management role
  • Proven track record of managing high-revenue books of business and/or enterprise customers
  • Comfortable building strong, trust-based relationships with senior stakeholders
  • Thrive in a fast-paced, evolving environment
  • Self-starter with a hands-on, commercial mindset
  • Excellent time-management skills and attention to detail
  • Enjoy working on multiple projects simultaneously
  • Use AI to save time, find insights, and support customers
  • Comfortable digging into data to understand customer behaviour and needs
  • Basic analytical skills to translate insights into action
  • Combine a product mindset with hands-on platform knowledge
  • Basic understanding of the content marketing landscape

Nice to have:

  • Dutch language skills
  • Experience working with or within a marketing team
What we offer:
  • 1-1 Customer Success coaching
  • Content knowledge classes
  • CSM career development framework
  • Hybrid / remote-friendly working
  • 25 paid holidays
  • Monthly Alleo budget
  • Solid pension plan
  • Laptop of your choice (HP or Mac)
  • All the office and home-working supplies you need

Additional Information:

Job Posted:
February 18, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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