Senior Customer Success Manager

• Build and maintain strong, trust-based relationships with customers at various organizational levels to strengthen strategic partnerships
• Provide thought leadership and develop strategic plans to facilitate account expansion and drive customer value
• Proactively navigate customer challenges, managing and escalating issues as necessary to ensure timely resolution
• Collaborate with Account Management to assess account health and identify opportunities for growth and expansion
• Coordinate cross-functionally with internal teams—including Engineering, Product, Sales, Support, and Executives—to advocate for customer needs and ensure successful outcomes
• Act as the voice of the customer within Checkr, providing visibility into customer goals, feedback, and challenges
• Develop and apply a deep understanding of Checkr's products and processes, aligning them with customer programs to achieve positive business outcomes

• Minimum of 3+ years in customer success, account management, or sales roles
• Experience in the SaaS or Human Resources industry is a plus
• Strong customer-centric mindset, viewing customer success as your own success
• Proven ability to build and maintain robust relationships with customers at various organizational levels
• Consultative approach to problem-solving, effectively managing customer expectations
• Demonstrated ability to navigate challenges and drive positive business outcomes
• Excellent written and verbal communication skills, capable of simplifying complex topics clearly and concisely
• Ability to collaborate effectively with internal teams and external stakeholders
• Flexibility to juggle and complete multiple priorities and projects in a fast-paced environment
• Eagerness to learn quickly and take on challenging new initiatives

Experience in the SaaS or Human Resources industry

• A fast-paced and collaborative environment
• Learning and development allowance
• Competitive compensation and opportunity for advancement
• 100% medical, dental, and vision coverage
• Up to $25K reimbursement for fertility, adoption, and parental planning services
• Flexible PTO policy
• Monthly wellness stipend, home office stipend
• In-office perks such as lunch four times a week, a commuter stipend, and an abundance of snacks and beverages