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Senior Customer Success Manager

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Optimizely

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Location:
Bangladesh , Dhaka

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Category:
Sales

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Contract Type:
Employment contract

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Salary:

Not provided
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Job Description:

The role of the Senior Customer Success Manager (CSM) will be accountable for driving customer success, leading renewals, creating qualified upsell leads and overall relationship management within the assigned client base. As a Senior CSM within the organization, this role will be responsible for driving growth while demonstrating the ability to adapt to changing market and customer demands. The Senior CSM will be responsible for identifying new software and services opportunities within assigned client base while driving increasing renewals performance. This role will be accountable for driving financial performance including revenue and margin growth.

Job Responsibility:

  • Actively prospect within the customer base to grow recurring revenue
  • Upsell Education and Expert Services and cross-sell additional products
  • Achieve and exceed sales objectives within assigned accounts and territories
  • Engage, strategize, and build strong relationships with senior-level executives at client companies
  • Manage the renewal pipeline and provide timely, accurate forecasting reports
  • Maintain professional and technical knowledge of Optimizely’s Commerce products
  • Proactively conduct client research and share industry-specific insights
  • Deliver tailored sales presentations to align products and services with customer needs
  • Identify, develop, and maintain long-term, constructive, and effective client relationships
  • Maintain regular communication with clients through QBRs and scheduled meetings to align on account direction and project management matters
  • Establish and maintain a trusted advisor role with clients
  • Maintain in-depth visibility into the financial status of accounts at all times
  • Serve as the single point of contact for customers, partners, and internal sales regarding service opportunities

Requirements:

  • Knowledge of CRM tools such as Salesforce and Gainsight
  • 5+ years of experience in client-facing roles
  • High energy and enthusiasm for internet marketing and related digital disciplines
  • Strong drive to achieve top results, adapt to changing customer needs, and break through barriers
  • Customer-focused mindset with a strong alignment to revenue growth
  • Proven success leveraging strong oral, written, and presentation skills to achieve results
  • Solid technical and commercial understanding
  • Ability to work independently and manage multiple projects effectively
  • Strong negotiation and problem-solving skills
  • Passion for people, initiative-taking, and willingness to go the extra mile
  • Positive "can-do" attitude, self-motivated and confident
  • Experience in Customer Success operations within the digital marketing industry
  • Excellent planning, organizational, and analytical skills
  • Ability to collaborate effectively across all functions in the organization
  • Deep understanding of value drivers in recurring revenue businesses
  • Process-oriented, adaptable, and flexible with occasional travel availability
  • Bachelors degree and preferably further professional training in direct marketing or a Masters degree a plus
What we offer:
  • Best-in-class compensation plans
  • Two annual festival bonuses
  • Recognition and rewards programs
  • Vacations days
  • Annual Work/Service Anniversary Leave
  • Parental leave (both maternity and paternity)
  • Health insurance
  • Reproductive benefits for both parents
  • Volunteering opportunities to make a difference
  • Chance to work alongside our incredible global team
  • Free communal transport facilities inside Dhaka to and from the office
  • Free catered lunch every day

Additional Information:

Job Posted:
May 05, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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