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Senior Customer Success Manager

wundermobility.com Logo

Wunder Mobility

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Location:
Germany , Hamburg

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Wunder Mobility builds the software that powers shared mobility worldwide. Our platform runs 2M+ rides every month, 30M daily API calls, and 20,000+ vehicles across Europe, the US, and Asia. Operators like Forest, Green Mobility, and Emmy rely on us every day. Why Join Us We've raised more than €100M over the last decade, gone through the tough restructuring phase, and are now profitable and focused. For our Customer Success team, this means joining a stable, growing company where your work directly influences how millions of people move in cities worldwide.

Job Responsibility:

  • Act as the main point of contact for our enterprise and growth accounts in German-speaking markets (and others)
  • Drive customer onboarding, training, and adoption of our platform
  • Develop success plans and track business outcomes for each customer
  • Take full end-to-end ownership of customer tickets, escalations, and daily operations
  • Proactively identify expansion opportunities and partner with Sales on upsell/cross-sell
  • Manage renewals and mitigate churn risks
  • Represent the customer voice internally, influencing product priorities
  • Lead QBRs and strategy workshops with client executives
  • Use AI tools in your daily work and contribute to how we use them across the CS team

Requirements:

  • 5+ years of experience in Customer Success, Account Management, or Consulting in B2B SaaS
  • Track record of managing enterprise accounts and driving measurable outcomes
  • Strong understanding of SaaS metrics and customer lifecycle management
  • Excellent communication, presentation, and stakeholder management skills
  • Curiosity and openness toward AI tools
  • Minimum C1 German language skills and strong business English
  • Ability to collaborate across functions and cultures
  • A proactive, problem-solving mindset with high ownership
What we offer:
  • Hybrid/remote flexibility (3+2 model)
  • 25 days of vacation plus workation options
  • Competitive compensation

Additional Information:

Job Posted:
May 05, 2026

Work Type:
Hybrid work
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