Senior Customer Success Manager Jobs

Apollo GraphQL

Location:
United States

Category:
Customer Service

Contract Type:
Not provided

Salary:

152200.00 - 179000.00 USD / Year

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Job Description:

At Apollo GraphQL, we’re revolutionizing GraphQL API orchestration, empowering organizations to innovate faster and rapidly deliver seamless experiences with lower risk. Our mission is to make application development easier, better, and accessible to more people. We build open-source tools and commercial services used by many thousands of developers in production. Apollo is seeking a motivated and dynamic individual to join our Customer Success team as a Customer Success Manager. If you’re passionate about delivering exceptional customer experiences and thrive in a fast-paced, collaborative environment, we want you on our team.

Job Responsibility:

Manage the customer adoption lifecycle for a book of named accounts, including onboarding, value realization, expansion, and turning customers into graph advocates
Lead post-sales technical value-selling efforts, positioning solutions, delivering product demos, and facilitating new feature adoption, to expand customers’ usage of GraphOS
Own program and delivery management to drive timely and high impact customer outcomes with GraphOS
Provide guidance on API architecture best practices and cloud migration strategies
Consultatively lead customer workshops to quickly realize business value with their Graph, which may include Success Planning, Event Storming, Impact Mapping, or other activities
Proactively maintain customer health and intervene in at risk accounts to prevent stagnation and reengage on a path to value

Requirements:

Strong technical value-selling skills with a proven ability to align solutions with customer needs
Expertise in program and delivery management to drive tangible impact
Experience in stakeholder management, ensuring alignment across technical and business teams
Understanding of API architecture principles and cloud migration best practices
Demonstrated ability to work with teams executing complex technical implementations
Background in account relationship management, storytelling, and selling success narratives
Experience with Git/Ops, Observability, and Kubernetes/Docker Deployment
Strong proficiency in API deployment and prototype development
Ability to assess and review Build/Value management and BVA processes
Expertise in tracking health signals and managing retention strategies within customer plans
Comfortable navigating technical solutions hands-on, ensuring alignment with product instructions
Experience acting as a product owner
Proven ability to scope, execute, and evaluate high-impact technical projects

What we offer:

Equity
Choice of 3 Anthem Blue Cross medical plans (US employees)
For California residents: choice of an additional 2 Kaiser medical plans
Dental benefits provided by Sun Life Financial
Vision benefits provided by Sun Life Financial

Additional Information:

Job Posted:
December 06, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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Senior Customer Success Manager