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ChargerGoGo Logo ChargerGoGo · Customer Service

Senior Customer Success Manager

United States, Las Vegas · Job Posted June 15, 2026
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Job Description

We are looking for a Senior Customer Success Manager to own and grow a portfolio of strategic and enterprise accounts. In this role, you will be responsible for driving account retention, improving customer performance, identifying expansion opportunities, and helping key partners become scalable growth channels. This is a high-impact role for someone who enjoys enterprise account management, customer strategy, data-driven decision-making, and cross-functional collaboration. You will work closely with customers, distribution partners, Operations, Sales, Finance, Advertising / DOOH, and executive leadership to maximize account value and support ChargerGoGo’s continued growth.

Job Responsibility

  • Manage a portfolio of strategic accounts, including venue groups, enterprise chains, high-revenue operators, and distribution partners
  • Build strong relationships with customer stakeholders across Operations, Marketing, Finance, and executive leadership
  • Lead customer performance conversations, Executive Business Reviews, and Quarterly Business Reviews
  • Develop account plans that identify retention risks, expansion opportunities, stakeholder priorities, and revenue growth strategies
  • Drive expansion opportunities, including additional location rollouts, additional units per site, premium placements, and broader enterprise penetration
  • Analyze performance metrics such as revenue per unit, usage trends, uptime, downtime, deployment status, and account-level revenue growth
  • Identify underperforming locations or units and recommend practical solutions to improve results
  • Partner with Operations to support deployment execution, uptime, maintenance priorities, and customer escalations
  • Collaborate with Sales on expansion strategy and account growth opportunities
  • Work with Finance to support revenue-share accuracy, reporting clarity, and customer-facing financial discussions
  • Partner with the Advertising / DOOH team to support monetization opportunities within enterprise accounts
  • Proactively identify churn risks and build retention plans for at-risk accounts
  • Act as the voice of the customer while balancing customer needs with ChargerGoGo’s business priorities

Requirements

  • 7+ years of experience in Customer Success, Strategic Account Management, Enterprise Account Management, Partnerships, or a related customer-facing revenue role
  • Proven track record of driving expansion revenue within existing accounts
  • Experience managing multi-location, enterprise, franchise, venue, retail, hospitality, or distributed account structures
  • Strong commercial judgment and ability to identify growth opportunities within complex accounts
  • Strong analytical ability, with experience translating performance data into practical customer recommendations
  • Experience leading executive-level customer conversations, QBRs, or strategic business reviews
  • Excellent communication, presentation, negotiation, and relationship-management skills
  • Ability to work cross-functionally with Sales, Operations, Finance, Marketing, Advertising, and executive leadership
  • Strong organizational skills and ability to manage multiple accounts, priorities, risks, and follow-ups
  • Comfortable working in a fast-paced, growth-stage environment with evolving processes and priorities
  • Ability to work onsite in Las Vegas, Nevada

Nice to have

  • Experience with a SaaS, hardware-enabled service, marketplace, charging, kiosk, IoT, or distributed device business model
  • Experience in venue, hospitality, entertainment, gaming, retail, travel, or high-foot-traffic location environments
  • Familiarity with revenue-share models, partner economics, unit-level performance, or location-based revenue optimization
  • Experience supporting enterprise partners through multi-site rollouts
  • Experience working with advertising, DOOH, sponsorship, or media monetization teams
  • Background in a startup, scale-up, or high-growth operating environment
  • Experience coaching partners, distributors, or operators to improve revenue performance
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