Senior Customer Success Manager Jobs

Senior Customer Success Manager

eGain

Location:
United States, Sunnyvale

Category:
Customer Service

Contract Type:
Not provided

Salary:

140000.00 USD / Year

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Job Description:

Fortune 500 clients and government agencies trust eGain AI knowledge solution to improve customer experience and reduce cost of service. Top rated by Gartner, eGain AI Knowledge Hub orchestrates AI and experts to deliver trusted answers to customers, agents, and field staff. The enterprise world just woke up: trusted knowledge isn’t a nice-to-have—it’s the fuel AI runs on. At eGain, we’ve spent years building what Gartner calls the best AI-powered knowledge management platform on the market. Now we need a Senior Customer Success Manager who can turn that advantage into lasting partnerships and exponential growth. You’ll be the strategic advisor our Global 2000 clients rely on as they navigate the biggest transformation enterprise software has seen in years. Knowledge management is exploding from back-office necessity to boardroom priority, and we hold the cards: marquee clients, proven SaaS architecture, and hybrid AI that actually delivers. Your mission: You’ll align our AI-powered knowledge platform to executive priorities, expand our footprint, and turn implementation wins into measurable business impact.

Job Responsibility:

Own the success of a portfolio of strategic enterprise accounts from onboarding through renewal and expansion
Build trusted advisor relationships with senior business and IT stakeholders
Translate their AI strategies into knowledge management roadmaps that deliver measurable ROI
Drive product adoption and identify expansion opportunities
Transform satisfied customers into vocal advocates and case study partners

Requirements:

Proven track record in customer success, account management, or consulting roles with enterprise B2B SaaS clients
Deep understanding of AI, automation, and the enterprise technology landscape
Proven ability to manage complex stakeholder relationships
Comfortable presenting business reviews to VPs and C-level executives

What we offer:

Stock options

Additional Information:

Job Posted:
December 08, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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