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Senior Customer Success Manager

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Spring Health

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Location:
United States

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

106400.00 - 138000.00 USD / Year
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Job Description:

Our mission: to eliminate every barrier to mental health. At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs. We are hiring a full time Senior Customer Success Manager to join our team, reporting directly to the Senior Manager of Customer Success. In this role, you will be asked to take ownership of your enterprise book of business, building impactful relationships and showing the value in their mental health solution with day to day points of contacts as well as economic buyers. This is a full time position that is fully remote. Please note there will be a travel component for both client facing travel as well as internal related events.

Job Responsibility:

  • Serve as the product expert and mental health advocate for an enterprise book of business
  • Develop and maintain positive working relationships with multiple customers and consultants
  • Consistently demonstrate Spring Health’s value proposition and link to customer’s defined success metrics
  • Own the full customer lifecycle from implementations to engagement strategies to contract renewals
  • Business review creation and presentation to senior HR executives and business leaders including insightful, data-based recommendations
  • Work cross-functionally to provide key customer feedback and process improvements
  • Provide sales support as needed

Requirements:

  • Minimum of 5 years experience in account management, customer success, implementation or healthcare management
  • Experience in upselling and retaining customers to drive additional revenue
  • Experience using SaaS-based solutions and platforms
  • Experience owning the life cycle contract renewals
  • Experience using data visualization and reconciliation techniques to present key findings and customer satisfaction
  • Deep passion to transform the U.S. healthcare system, especially mental health
  • Willingness and ability to travel as needed (approx. 15%)
  • Bachelor’s degree or higher, preferred
What we offer:
  • Health, Dental, Vision benefits start on your first day
  • Access to One Medical accounts
  • HSA and FSA plans available, with Spring contributing up to $1K for HSAs
  • Employer sponsored 401(k) match of up to 2%
  • Yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents
  • Competitive paid time off policies including vacation, sick leave and company holidays
  • Parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents at 6 months tenure
  • Access to Noom, a weight management program
  • Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses
  • Access to Wellhub
  • Access to BrightHorizons
  • Up to $1,000 Professional Development Reimbursement a year
  • $200 per year donation matching

Additional Information:

Job Posted:
January 29, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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