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At Optimizely, we're on a mission to help people unlock their digital potential. We do that by reinventing how marketing and product teams work to create and optimize digital experiences across all channels. With Optimizely One, our industry-first operating system for marketers, we offer teams flexibility and choice to build their stack their way with our fully SaaS, fully decoupled, and highly composable solution. We are proud to help more than 10,000 businesses, including H&M, PayPal, Zoom, and Toyota, enrich their customer lifetime value, increase revenue and grow their brands. Our innovation and excellence have earned us numerous recognitions as a leader by industry analysts such as Gartner, Forrester, and IDC, reinforcing our role as a trailblazer in MarTech. At our core, we believe work is about more than just numbers -- it's about the people. Our culture is dynamic and constantly evolving, shaped by every employee, their actions and their stories. With over 1500 Optimizers spread across 12 global locations, our diverse team embodies the "One Optimizely" spirit, emphasizing collaboration and continuous improvement, while fostering a culture where every voice is heard and valued. Join us and become part of a company that's empowering people to unlock their digital potential! To get a sneak peek into our culture, find us on Instagram: @optimizely
Job Responsibility:
Pioneer AI Adoption
Become an Opal AI Guru
Translate Vision into Reality
Strategic Relationship Builder
Growth Driver
Champion for the Customer
Shape the Future
Market Intelligence
Presentation & Persuasion
Financial Acumen
Cross-functional Collaboration
Requirements:
5+ years of proven success in a Senior Customer Success Manager or similar client-facing role within the digital marketing, MarTech, AI or SaaS industry
Deep-seated passion for AI
Exceptional technical aptitude
Strategic & Analytical Mindset
Customer Empathy
Outstanding Communication
Autonomous & Proactive
Customer-Obsessed
Organizational Prowess
Commercial Acumen
CRM Proficiency
Flexibility
Bachelors degree and preferably further professional training in direct marketing or a Masters degree a plus