Senior Customer Success Manager

• Build and maintain strong, trust-based relationships with customers at various organizational levels
• Provide thought leadership and develop strategic plans to facilitate account expansion and drive customer value
• Proactively navigate customer challenges, managing and escalating issues as necessary
• Collaborate with Account Management to assess account health and identify opportunities for growth
• Coordinate cross-functionally with internal teams including Engineering, Product, Sales, Support, and Executives
• Act as the voice of the customer within Checkr
• Develop and apply deep understanding of Checkr's products and processes

• Minimum of 3+ years in customer success, account management, or sales roles
• Strong customer-centric mindset
• Proven ability to build and maintain robust relationships with customers at various organizational levels
• Consultative approach to problem-solving
• Excellent written and verbal communication skills
• Flexibility to juggle and complete multiple priorities and projects in a fast-paced environment
• Eagerness to learn quickly and take on challenging new initiatives

Experience in the SaaS or Human Resources industry

• Learning and development allowance
• Competitive compensation and opportunity for advancement
• 100% medical, dental, and vision coverage
• Up to $25K reimbursement for fertility, adoption, and parental planning services
• Flexible PTO policy
• Monthly wellness stipend
• Home office stipend
• Lunch four times a week
• Commuter stipend
• Abundance of snacks and beverages