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Senior Customer Success Manager

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Location:
United States , Boca Raton

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

100000.00 - 150000.00 USD / Year
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Job Description:

This role focuses on managing client relationships and ensuring the successful implementation of Honorlock’s solutions, driving customer satisfaction, and advocating for client needs. The Senior Customer Success Manager at Honorlock plays a pivotal role in building and maintaining strong relationships with our clients. This role focuses on understanding client needs, driving customer satisfaction, and ensuring the successful implementation and adoption of Honorlock’s solutions.

Job Responsibility:

  • Develop and maintain deep, strategic relationships with key stakeholders in assigned accounts
  • Serve as the primary point of contact for clients
  • Conduct regular onsite and virtual check-ins, business reviews, and strategic planning sessions with clients
  • Lead the onboarding process for new clients
  • Collaborate with internal teams to tailor implementation and adoption plans
  • Advocate for the client within Honorlock
  • Work closely with Product, Sales, and Support teams to resolve issues and enhance the customer experience
  • Develop and execute customized success plans
  • Monitor client usage, performance metrics, and satisfaction levels
  • Drive the renewal process
  • Identify and pursue opportunities for account expansion and upsell
  • Provide training and resources to clients
  • Develop and deliver workshops, webinars, and other educational materials
  • Ownership of key projects with organizational impact
  • Handle more critical or escalated customer issues
  • Involved in long-term strategy, advising on customer success initiatives and process improvements

Requirements:

  • Bachelor’s degree in Business, Marketing, Education, or a related field
  • 5+ years of experience in customer success, account management, or a related role, preferably in the SaaS or EdTech industry
  • Proven track record of managing and growing strategic accounts
  • Strong communication, presentation, and interpersonal skills
  • Ability to analyze data and derive actionable insights
  • Excellent problem-solving and conflict-resolution skills
  • Ability to work independently and as part of a team
  • Familiarity with online proctoring solutions and/or educational technology is a plus
  • Preference for candidates residing within the West Coast region
  • Travel Expectation: 35-40%

Nice to have:

  • Familiarity with online proctoring solutions and/or educational technology
  • Preference for candidates residing within the West Coast region
What we offer:
  • Unlimited PTO
  • Remote-first company
  • Choice of company-issued laptop
  • Healthcare benefits
  • Company matched 401k

Additional Information:

Job Posted:
January 25, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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