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Senior Customer Success Manager

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Supermetrics

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Location:
Ireland , Dublin

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Support and grow key customer relationships in UKI while guiding teams to use data to improve performance and results. Supermetrics is looking for a Senior Customer Success Manager to join our UK and Ireland team. In this role, you will oversee a diverse portfolio of 40 to 60 customers, improving retention, deepening adoption, and identifying expansion opportunities across the region. You will be part of a global Customer Success organization spanning North America, EMEA, and JAPAC, working cross-functionally with Sales, Product, Support, Professional Services, and Solutions Engineering to ensure customers achieve meaningful outcomes.

Job Responsibility:

  • Manage a portfolio of clients, ranging from 40 to 60 customers
  • Oversee the entire customer lifecycle, including onboarding, adoption, renewals, growth, and advocacy
  • Understand clients' business goals, challenges, and objectives to provide tailored solutions and recommendations
  • Anticipate and mitigate churn risks by identifying at risk accounts and implementing proactive retention strategies
  • Serve as a customer advocate internally, representing clients' interests and feedback to inform product enhancements and roadmap decisions
  • Collaborate closely with both local and global Supermetrics teams, including Sales, Product, Support, Professional Services, and Solutions Engineering, to deliver tailored solutions and consultations to meet customer needs
  • Continuously enhance your knowledge of the Supermetrics product suite and industry trends to provide valuable insights during customer interactions
  • Encourage a collaborative atmosphere by offering assistance to colleagues and working towards shared objectives
  • Running structured Quarterly Business Reviews and leading value-driven customer conversations
  • Maintaining consistent portfolio discipline across 40 to 60 accounts, balancing proactive outreach with reactive support
  • Driving adoption and engagement to boost retention and support expansion opportunities
  • Supporting renewal cycles through clear articulation of product value and business impact

Requirements:

  • Minimum of 3 years of relevant experience in customer success or similar customer-centric roles
  • Experience in SaaS, agency, or Martech industries
  • The ability to effectively engage and communicate with everyone, from analysts to senior leaders
  • Proficiency in commercial dealings and negotiation, along with solid organizational abilities and the skill to keep track of numerous tasks effectively
  • A capable method for overcoming difficulties, emphasizing the identification of resources and timely issue resolution
  • Proficient communication across teams and with customers to support positive client interactions
  • Humble attitude and openness to learning and growth, aligning with our focus on individual and team development
  • Demonstrated proficiency in developing and growing client relationships with a focus on expansion, upselling, and renewals
  • Proficiency in English, as it is the primary language used for internal communication and customer interactions
What we offer:
  • Attractive pay and benefits, including equity participation
  • Healthcare benefit
  • Generous paid time off and parental leave
  • Flexible remote policy
  • External training and development support
  • Sports and wellbeing allowance
  • High quality work equipment

Additional Information:

Job Posted:
March 18, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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