Senior Customer Success Manager, Seamless.AI

Seamless.AI

Location:
United States

Category:
Customer Service

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

As a Senior Customer Success Manager at Seamless, you will be responsible for the retention and expansion of Seamless AI’s accounts in our Strategic business segment. The Strategic CSM is responsible for driving growth and product adoption across the overall book of business, while ensuring the success of our customers and maximizing lifetime value. The Strategic CSM will also be responsible for actively contacting customers, identifying situations that may put these clients at-risk while working to solve them, and serving as a direct through-line for feedback to our leadership team on the needs of our customers as it affects our product road-map.

Job Responsibility:

Engage with existing customers, understanding their needs and experiences with Seamless.AI to ensure satisfaction and identify opportunities for account growth
Lead the renewal process from start to finish, including contract negotiations, ensuring a high retention rate
Develop and implement strategies to increase customer investment in Seamless.AI products and services
Work closely with customer success and sales teams to identify opportunities for account expansion
Conduct regular account reviews to monitor customer satisfaction and identify any potential issues before renewal
Maintain accurate records of customer interactions, transactions, and feedback, while using this data to improve future strategies
Stay updated on Seamless.AI product developments and industry trends to provide knowledgeable support and advice to customers
Leverage a combination of tech-touch and personal-touch outreach to employ a proactive approach to ensuring customer health across the Strategic customer-base
Take a consultative approach to make sure that the customer is maximizing their usage of Seamless.AI, and ensure that they will renew their subscriptions year over year
Keep track of customer organizational changes, identify at risk customers, and coordinate efforts to eliminate risk
Escalate issues to drive resolution in a timely, proactive manner

Requirements:

Excellent written and verbal communication skills
Team player, able to work alongside several internal teams
Detail-oriented, Well organized, Sales experience an advantage
Ability to learn new technologies quickly and train others
Strong negotiation and closing skills
Ability to build rapport and foster long-term relationships with customers
Self-motivated with a results driven approach
Bachelor’s Degree in Business, Marketing, or a related field
3-4 years experience in sales, account management, or customer success, preferably in a technology or SaaS environment
Salesforce, Gainsight, Outreach, high density call volume experience an advantage

Nice to have:

Sales experience
Salesforce, Gainsight, Outreach, high density call volume experience

What we offer:

Diverse, inclusive workplace
Top industry accolades

Additional Information:

Job Posted:
August 26, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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Senior Customer Success Manager