CrawlJobs Logo

Senior Customer Success Manager

coursera.org Logo

Coursera

Location Icon

Location:
India

Category Icon
Category:
Customer Service

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

As a Senior Customer Success Manager, your role is to ensure the success of our most strategic, Coursera for Business customers by serving as a trusted advisor and guiding them towards their desired outcomes. Your effectiveness will be measured by your ability to drive account value through effectively driving product usage, managing customer relationships and helping customers articulate business value tied to learning on the Coursera Enterprise platform. You will handle strategic enterprise customers in the higher education space and craft high-leverage solutions by bringing together cross-functional teams to drive value and RoI for customers.

Job Responsibility:

  • Own strategic relationships with assigned customer accounts through a combination of remote & on-site engagements
  • Be a trusted advisor to the customers to help them derive value from their investment in Coursera and own Customer Executive relations via executive business reviews, exec sponsor meetings and ROI articulation
  • Help customers drive high utilization of the Coursera platform by conducting regular cadence meetings with admins, sharing best practices and executing a turn-around plan when customer- usage is low
  • Share accountability with the Sales team for ensuring customer retention and expansion
  • Serve as the primary “voice of customer” and point of escalation when customer issues arise, working in partnership with Support and Implementation to troubleshoot, and ensure quick resolution
  • Travel expected 25%

Requirements:

  • 10 + years of account management/sales/customer success experience
  • Experience in driving customer retention results, customer health metrics and driving value
  • Experience increasing utilization metrics within assigned accounts
  • Proven results with driving expansion/growth and renewal rates

Nice to have:

  • Experience with leveraging AI to enhance efficiency and data heavy applications including Excel/Sheets and Looker
  • Ability to articulate the power of education and learning to influence key business decision makers
  • Strong sense of customer empathy and customer-centrism
  • to convert relationship and value into advocacy
  • Entrepreneurial drive and ability to work autonomously in fast moving, quickly-changing environments
  • Excellent interpersonal, communication, and presentation skills with a strong ability for problem solving and analytical thinking to translate data into action
  • Experience working in/with Edtech and higher educational institutions

Additional Information:

Job Posted:
February 10, 2026

Employment Type:
Fulltime
Work Type:
Remote work
Icon
Coursera - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Senior Customer Success Manager

Senior Principal Customer Success Manager

Drive business value and innovation in the financial services industry, shaping ...
Location
Location
Japan , Tokyo (東京23区)
Salary
Salary:
14000000.00 - 18000000.00 JPY / Year
https://www.randstad.com Logo
Randstad
Expiration Date
March 25, 2026
Flip Icon
Requirements
Requirements
  • 15+ years of work experience in a related field
  • Extensive experience working with organizations in the financial services industry
  • Deep Financial Services industry expertise including markets and industry trends
  • Strong understanding of compliance and regulatory topics (e.g., MiFID, GDPR, AML, KYC, PSD2)
  • Ability to drive effective conversations at the C-level
  • Strong consulting skills and proven results working as a Trusted Advisor
  • In-depth knowledge of business processes (Sales, Marketing, Service, Support)
  • Strong knowledge of product and platform features, capabilities, and best use
  • Business level English skill
Job Responsibility
Job Responsibility
  • Leveraging customer success methodology to help customers achieve business objectives
  • Building and nurturing C-level relationships across accounts
  • Evangelizing the capabilities of the company's platforms across all Clouds and Services
  • Identifying risks to customers achieving their goals and building mitigation plans
  • Driving industry best practices and the evolution of product functionality
What we offer
What we offer
  • Health insurance
  • Pension insurance
  • Employment insurance
  • Saturdays, Sundays, and holidays off
  • Included 2M bonus
  • Fulltime
Read More
Arrow Right

Senior Customer Success Onboarding Manager

The Customer Success Onboarding, Sr. Manager is responsible for assessing, desig...
Location
Location
United States , San Francisco
Salary
Salary:
143500.00 - 230500.00 USD / Year
https://www.atlassian.com Logo
Atlassian
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 10+ years experience scoping, planning, designing, developing and implementing effective onboarding solutions for customer success or sales, at a technology company
  • Deep understanding of the customer success best practices, sales process, enterprise selling skills and sales methodologies
  • Experience working directly with sales and/or customer success to understand their learning needs and vet content
  • Consultative approach and proven track record of effective collaboration and ability to influence at all levels of an organization
  • Ability to work with ambiguity and achieve goals in a fast-paced and continuously evolving environment
  • Well versed in building skill-based and application oriented learning experiences
  • Agile and engaging facilitator
  • Exceptional written and verbal communication skills
  • Strong program management skills
  • Proactive, self-directed and results-oriented
Job Responsibility
Job Responsibility
  • Engages customer success and business leaders to gather and prioritize competencies, and onboarding requirements, to inform the onboarding strategy
  • Develops comprehensive enablement strategy for onboarding, including role-specific tracks and programs, and secures executive sponsorship across customer success and business leaders
  • Calibrates and aligns divergent requirements as needed and ensures onboarding program aligned to evolving priorities and GTM strategy
  • Engages the target audience to vet and refine onboarding program objectives, components and content
  • Designs learning experiences and collaborates with subject-matter-experts across the business to create the supporting content and exercises
  • Defines the role of customer success management coaching in driving onboarding effectiveness
  • Develops the tools and resources to help customer success management coach their teams
  • Leverages executives for onboarding delivery – from identification, to talking points, to preparation – to elevate the impact of the program
  • Conducts pilots to gather field feedback and refine programs
  • Defines and measures KPIs for program effectiveness, leveraging insights to drive continuous improvement
What we offer
What we offer
  • Health and wellbeing resources
  • Paid volunteer days
  • Bonuses
  • Commissions
  • Equity
  • Fulltime
Read More
Arrow Right

Senior Manager, Customer Success - Strategic

Atlassian is looking for a Senior Manager to oversee our Strategic Customer Succ...
Location
Location
United Kingdom , London
Salary
Salary:
Not provided
https://www.atlassian.com Logo
Atlassian
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven senior leadership experience (e.g. experience managing managers/senior CSMs)
  • Tenured experience working with large, Global, Fortune 500 customers and overseeing a large customer portfolio valued over at least 100+ million
  • You enjoy working in a highly matrixed organisation where building relationships across the customer’s global team is imperative to their success and growth
  • Excels when engaging directly with enterprise customers with a consultative, relationship-oriented approach
  • Motivated and inspired to coach and mentor Customer Success professionals
  • Experience using CRM, Pipeline Management, and Analytic tools
  • Drives transformational adoption of solutions and engage with C-level stakeholders
  • Experience working in an international environment, identifying and solving problems, trying new things and sharing your findings with the team and business.
Job Responsibility
Job Responsibility
  • Lead and manage a team of Strategic Customer Success Managers to set and achieve OKRs and KPIs, as well as professional goals within the Strategic segment
  • Remain well informed about industry trends, competitor activities, and market dynamics to inform the Strategic segment
  • Guide team to develop and implement strategic Success Plans and initiatives to penetrate and expand market share in the strategic segment
  • Oversee complex Enterprise book of business and guide team to setting and achieving department OKRs and metrics
  • Recruit, hire, and onboard new members of the Strategic Customer Success team to support business growth objectives
  • Collaborate with internal leaders including Channel Partners, Product Specialists, Account Managers, and Solution Engineers to streamline processes and enhance customer satisfaction
  • Analyze customer insights, product data and market trends to identify opportunities for growth and improvement
  • Manage C-Level and key executive relationships and participating in high-level value realization sessions and discussions as needed
  • Provide mentorship, coaching, and guidance to the team to help them develop their skills and achieve their individual targets
  • Conduct regular performance evaluations and provide feedback to the team to drive continuous improvement
What we offer
What we offer
  • health coverage
  • paid volunteer days
  • wellness resources
  • Fulltime
Read More
Arrow Right

Senior Customer Success Manager

Atlassian Enterprise Customer Success Managers (CSMs) help customers realize the...
Location
Location
France , Paris
Salary
Salary:
Not provided
https://www.atlassian.com Logo
Atlassian
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5-8 years in Customer Success or account management with a track record managing Enterprise customers with a complex SaaS product portfolio
  • experience establishing yourself as a trusted advisor with customer partners to guide outcomes
  • experience using Success Plans to ensure goals are aligned from a business strategy perspective and success metrics are identified
  • understanding of common Jira and Confluence end-user use cases and ways of working, with an ability to demonstrate those use cases and understanding of configuration trade-offs
  • experience making customers feel valued through quality service internally across product, sales, support, and marketing to facilitate a smooth customer experience
  • experience balancing a book of business in a customer-facing environment
  • experience with Gainsight (or similar CRM tool), Salesforce, and BI tools such as Tableau
Job Responsibility
Job Responsibility
  • develop a trusted advisor relationship with customers, from the C-Suite to executives and global teams, helping them succeed with our platform and ensuring they receive maximum value from our solution throughout their lifecycle
  • experience with SaaS business models and enterprise customer needs resulting in quantifiable outcomes
  • collaborate with the customer and Atlassian Account Team to develop customer Success Plans, including regular check-ins, QBRs (Quarterly Business Reviews), and strategic planning sessions
  • manage post-sales activity for your customers through relationship-building, product expertise, and execution
  • understand our products and solutions and speak with customers about the most relevant features for their specific requirements
  • engage with your customers to unlock early and sustained product adoption and success with Atlassian Solutions
  • mitigate churn through early risk identification, intervention, escalation, and mitigation in partnership with your seasoned account team, particularly the Account Associate
  • be the Voice of the Customer to provide internal feedback on how Atlassian can better serve our enterprise customers
  • Fulltime
Read More
Arrow Right

Senior Customer Success Leader

The Senior Customer Success Leader will manage a large and diverse set of servic...
Location
Location
United States , Durham
Salary
Salary:
130500.00 - 300000.00 USD / Year
https://www.hpe.com/ Logo
Hewlett Packard Enterprise
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Typically 12+ years to demonstrate mastery of Service Business Management
  • Established management background of high level individual contributors (people management)
  • Typically first level and advanced level university degree
  • Excellent market knowledge
  • Need broad knowledge competitive market dynamics, business models, business strategies and processes
  • Demonstrate broad knowledge of corporate organization and policies, and cross functional roles and objectives
  • Strong skills in management of people and business relationships, knowledge in organizational design and planning, problem solving, managing individual and team productivity and dynamics, and excellent communication, and negotiation and influencing skills in cross-functional teams
  • Must have a solid understanding of business management principles, financial expertise and strategic planning methods
  • Recognized as authority in their area of expertise
  • Demonstrated ability to provide thought leadership and drive change across functions
Job Responsibility
Job Responsibility
  • Responsible for the overall business success of a large and diverse set of service products or solutions, technologies, and/or business segments that represents a sizeable portion of the overall business
  • Defines strategic direction and plans for service business, monitors business performance and implements corrections as well as cost reductions and incremental growth actions
  • Manages and monitors performance of product and service business metrics (e.g., attach, penetration, revenue, TCE)
  • delivers recovery or action plans for exception issues
  • Creating and foster a mutually beneficial relationship with Product Business Groups, Alliance partners, Services functional and support teams, and Regional Business Development Manager, Sales, Solution Partners Organization, and delivery functions
  • Leads key initiatives on behalf of functional and senior management
  • Provides thought leadership and program management for initiatives that significantly change the business portfolio, selling motions, competitive advantages, and/or business models
  • Assigns responsibilities, provides direction, leadership, and coaching, removes barriers as needed to enable direct reports to execute their roles and achieve objectives and goals
  • Creates a working environment that is conducive to individual growth, high performance, is challenging and rewarding
  • Achieves diversity and other HR goals
What we offer
What we offer
  • Health & Wellbeing
  • Personal & Professional Development
  • Unconditional Inclusion
  • Fulltime
Read More
Arrow Right

Senior Director, Enterprise Customer Success

As the Regional Vice President, North America Customer Success, you will lead a ...
Location
Location
Canada , Toronto
Salary
Salary:
192000.00 - 264000.00 CAD / Year
https://www.pagerduty.com Logo
PagerDuty
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Ability to communicate and effectively present (verbally/in writing) coaching plans, strategic plans for your business, problem solving and decision making situations
  • proven track record of trusted advisor to the C-suite in Enterprise accounts with strong consultative skills
  • experience building plays and associated playbooks using Customer Success technologies such as Gainsight to measure impact and effectiveness
  • understand and can apply Customer Journey frameworks to CSM tasks and responsibilities
  • minimum of 10 years experience with a combination of working in a consulting firm running a team of senior consultants, and leading services or success organizations in a SaaS company
  • a four year degree or equivalent
  • demonstrated ability to manage customer accounts in conjunction with sales organizations
  • exceptional leader of high integrity, intellect, and character who can set a clear vision for the group and plan, hire, manage, and inspire teams to achieve extraordinary results consistently quarter over quarter.
Job Responsibility
Job Responsibility
  • Proactively engage with customers to understand their needs, address challenges, and ensure they are achieving desired outcomes with the company's products or services
  • serve as a voice of the customer within the organization, ensuring customer feedback is heard and acted upon
  • develop and implement customer success strategies aligned with business goals, focusing on maximizing customer lifetime value and driving revenue growth
  • uplevel our engagement with Executive decision makers and position the Operations Cloud as the platform for modern enterprises
  • lead, mentor, and develop a high-performing customer success organization, providing guidance, coaching, and performance management
  • build and sustain a team of high performing leaders who embody our values, establish trusted advisor relationships and focus on making every customer successful
  • key metrics for this role are: gross revenue retention, net revenue retention, executive engagement, adoption, professional services, support and PagerDuty University
  • drive customer retention and expansion by identifying opportunities for upselling, cross-selling, and building strong customer relationships
  • monitor key customer success metrics, identify trends, and use data to inform decision-making and improve processes
  • establish a rhythm of the business that is consistent and predictable in running the business activities and change the business projects
What we offer
What we offer
  • Competitive salary
  • comprehensive benefits package from day one
  • flexible work arrangements
  • company equity
  • ESPP (Employee Stock Purchase Program)
  • retirement or pension plan
  • generous paid vacation time
  • paid holidays and sick leave
  • Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
  • paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent
  • Fulltime
Read More
Arrow Right

Senior Director, Enterprise Customer Success

PagerDuty is a global leader in digital operations management, enabling customer...
Location
Location
United States , Atlanta
Salary
Salary:
180000.00 - 275000.00 USD / Year
https://www.pagerduty.com Logo
PagerDuty
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Ability to communicate and effectively present (verbally/in writing) coaching plans, strategic plans for your business, problem solving and decision making situations
  • Take on new challenges and the ability to work through uncertainty
  • Proven track record of trusted advisor to the C-suite in Enterprise accounts with strong consultative skills
  • Experience building plays and associated playbooks using Customer Success technologies such as Gainsight to measure impact and effectiveness
  • Understand and can apply Customer Journey frameworks to CSM tasks and responsibilities
  • Minimum of 10 years experience with a combination of working in a consulting firm running a team of senior consultants, and leading services or success organizations in a SaaS company
  • A four year degree or equivalent
  • Demonstrated ability to manage customer accounts in conjunction with sales organizations
  • Consistently delivering against targets
  • reduce churn and downgrades, produce accurate forecasts, while maintaining a focus on cost to serve
Job Responsibility
Job Responsibility
  • Proactively engage with customers to understand their needs, address challenges, and ensure they are achieving desired outcomes with the company's products or services
  • Serve as a voice of the customer within the organization, ensuring customer feedback is heard and acted upon
  • Develop and implement customer success strategies aligned with business goals, focusing on maximizing customer lifetime value and driving revenue growth
  • Uplevel our engagement with Executive decision makers and position the Operations Cloud as the platform for modern enterprises
  • Understand and ability to articulate Operations Cloud value proposition and how PagerDuty helps corporations revolutionize their digital operations
  • Lead, mentor, and develop a high-performing customer success organization, providing guidance, coaching, and performance management
  • Build and sustain a team of high performing leaders (Success Managers and Directors) who embody our values, establish trusted advisor relationships and focus on making every customer successful
  • Instill operational rigor and consistency, as appropriate, to define and refine success manager engagement strategies, account management, and programs at scale
  • Drive customer retention and expansion by identifying opportunities for upselling, cross-selling, and building strong customer relationships
  • Forecast renewals by working cross functionally with sales, renewals and operations
What we offer
What we offer
  • Competitive salary
  • Comprehensive benefits package from day one
  • Flexible work arrangements
  • Company equity
  • ESPP (Employee Stock Purchase Program)
  • Retirement or pension plan
  • Generous paid vacation time
  • Paid holidays and sick leave
  • Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
  • Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent
  • Fulltime
Read More
Arrow Right

Senior Customer Success Manager

As a Senior Customer Success Manager, you will work as part of a customer succes...
Location
Location
United States , San Francisco
Salary
Salary:
151000.00 USD / Year
https://checkr.com Logo
Checkr
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum of 3+ years in customer success, account management, or sales roles
  • Experience in the SaaS or Human Resources industry is a plus
  • Strong customer-centric mindset, viewing customer success as your own success
  • Proven ability to build and maintain robust relationships with customers at various organizational levels
  • Consultative approach to problem-solving, effectively managing customer expectations
  • Demonstrated ability to navigate challenges and drive positive business outcomes
  • Excellent written and verbal communication skills, capable of simplifying complex topics clearly and concisely
  • Ability to collaborate effectively with internal teams and external stakeholders
  • Flexibility to juggle and complete multiple priorities and projects in a fast-paced environment
  • Eagerness to learn quickly and take on challenging new initiatives.
Job Responsibility
Job Responsibility
  • Build and maintain strong, trust-based relationships with customers at various organizational levels to strengthen strategic partnerships
  • Provide thought leadership and develop strategic plans to facilitate account expansion and drive customer value
  • Proactively navigate customer challenges, managing and escalating issues as necessary to ensure timely resolution
  • Collaborate with Account Management to assess account health and identify opportunities for growth and expansion
  • Coordinate cross-functionally with internal teams—including Engineering, Product, Sales, Support, and Executives—to advocate for customer needs and ensure successful outcomes
  • Act as the voice of the customer within Checkr, providing visibility into customer goals, feedback, and challenges
  • Develop and apply a deep understanding of Checkr's products and processes, aligning them with customer programs to achieve positive business outcomes.
What we offer
What we offer
  • A fast-paced and collaborative environment
  • Learning and development allowance
  • Competitive compensation and opportunity for advancement
  • 100% medical, dental, and vision coverage
  • Up to $25K reimbursement for fertility, adoption, and parental planning services
  • Flexible PTO policy
  • Monthly wellness stipend
  • Home office stipend
  • In-office perks such as lunch four times a week, a commuter stipend, and an abundance of snacks and beverages.
  • Fulltime
Read More
Arrow Right
Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Canada Jobs Australia Jobs Germany Jobs Ireland Jobs Poland Jobs
Company
Blog About Us Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
CrawlJobs Group
ITFlashcards AllDevBlogs
© 2026 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy