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Senior Customer Success Manager

crusoe.ai Logo

Crusoe

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Location:
United States , San Francisco

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

140000.00 - 165000.00 USD / Year
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Job Description:

Crusoe's mission is to accelerate the abundance of energy and intelligence. We’re crafting the engine that powers a world where people can create ambitiously with AI — without sacrificing scale, speed, or sustainability. Be a part of the AI revolution with sustainable technology at Crusoe. Here, you'll drive meaningful innovation, make a tangible impact, and join a team that’s setting the pace for responsible, transformative cloud infrastructure.

Job Responsibility:

  • Develop and maintain strong, long-lasting customer relationships
  • Work on case studies to highlight customer successes
  • Act as the bridge between our clients and our technical team
  • Provide technical guidance and support to customers in the implementation and optimization of our cloud-based AI and ML solutions including Kubernetes solutions
  • Conduct regular reviews and report on customer progress
  • Coordinate with the product and engineering teams to define customer journeys, challenges, and opportunities
  • Stay up-to-date with industry trends, technical advancements, and regulatory changes
  • Deliver training sessions and workshops to customers
  • Address and resolve customer concerns

Requirements:

  • Bachelor’s degree in Computer Science, Engineering, or a related field
  • Advanced degree preferred
  • Proven experience in customer success, technical account management, or a similar role in a technology-driven environment
  • Strong technical foundation in cloud computing platforms, AI, and ML technologies
  • Excellent interpersonal, communication, and presentation skills
  • Demonstrated ability to build relationships at all levels within an organization
  • Comfortable working in a fast-paced environment with ambiguous and/or iterative fact-sets
What we offer:
  • Hybrid work schedule
  • Restricted Stock Units
  • Health insurance package options that include HDHP and PPO, vision, and dental
  • Employer contributions to HSA accounts
  • Paid Parental Leave
  • Paid life insurance, short-term and long-term disability
  • Teladoc
  • Pet-friendly offices
  • 401(k) with a 100% match up to 4% of salary
  • Generous paid time off and holiday schedule
  • Cell phone reimbursement
  • Tuition reimbursement
  • Subscription to the Calm app
  • Company paid commuter benefit
  • $200 per pay period

Additional Information:

Job Posted:
February 21, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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