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Senior Customer Success Manager

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SafetyCulture

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Location:
United Kingdom , London

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

You will be responsible for driving success across our highest opportunity accounts. You will act as a trusted advisor, ensuring customers maximise the value of our platform, achieve their business goals, and continue to grow their partnership with SafetyCulture.

Job Responsibility:

  • Serve as a strategic partner to a curated portfolio of Enterprise customers, helping them adopt and maximise the value of our solutions
  • Understand customers’ business objectives, challenges, and industry-specific needs to drive success
  • Own customer retention, ensuring renewals and reducing churn risk through proactive engagement
  • Identify growth opportunities within existing accounts and collaborate with Sales to drive expansion
  • Leverage deep industry knowledge to provide tailored insights, recommendations, and best practices
  • Advocate for customers internally, influencing product development based on industry trends and customer feedback
  • Contribute to the development of industry-specific playbooks, collateral, and case studies

Requirements:

  • 10+ years of total work experience
  • At least 5+ years experience working in a customer facing role, ideally with Enterprise customers or within an Enterprise-level organisation
  • Professional fluency in French and English
  • Strong ability to build executive relationships and drive business value for Enterprise customers
  • A background in leveraging data through a variety of tools to inform and execute customer-facing and internal strategies
  • Persuasion and presentation skills, with the ability to communicate up and down an organisation
  • Ability to actively listen, understand customer pain points and take action
  • Thrives in a fast-paced, dynamic environment

Nice to have:

Relevant industry experience in Manufacturing, Transportation, and/or Logistics or managing Enterprise customers in those industries

What we offer:
  • Equity with high growth potential
  • Flexible working arrangements
  • Access to professional and personal training and development opportunities
  • Hackathons, Workshops, Lunch & Learns
  • Involvement in the community, open source work, attending talks and events, and experimenting with new technologies
  • Wellbeing initiatives such as subsidised fitness programs, EAP services and generous parental leave policy
  • Quarterly celebrations and team events
  • Table tennis, board games, gym sessions, book club, and pet-friendly offices

Additional Information:

Job Posted:
February 18, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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