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Senior Customer Success Manager

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OutSystems

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Location:
Japan , Tokyo

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

As the #1 low-code application development platform, OutSystems provides customers with everything they need to build apps incredibly fast. So, let us cut to the chase: we are looking for a Senior Customer Success Manager to be based in Tokyo, Japan.

Job Responsibility:

  • Manages a list of our strategic customers and important initiatives
  • blend of tier 1 and 2 accounts, multiple segments
  • Provides customers with business, technical, and product knowledge
  • Develops/executes effective success plans to drive customer outcomes
  • Educates customers on how existing and new product features/functionality will contribute to the growth of their business
  • Works closely with CS leadership to define and execute best practices for account management
  • Assists others at OutSystems as they support the customers in their digitalization journey
  • Works closely with Account Executives and Technical Success Managers to identify and nurture customer renewal and growth opportunities to closure
  • Acts as the Voice of the Customer
  • Identifies and quantifies the key factors for customer success and then communicates them effectively to drive the solutions provided by OutSystems
  • Develops a plan to meet this criterion based on regularly cadenced communications with the customer (QBRs, Executive Meetings, etc.)
  • Brings intelligent and relevant product feedback and recommendations from customers back to Product Management team
  • Develops a plan to increase the penetration at your Customers that provides for increased OutSystems executive visibility
  • Ability to drive complex adoption scenarios, understand how to drive customers through the Evolving and Scaling phases, and pitching the value of the OutSystems Center of Excellence

Requirements:

  • 12+ years’ experience in a customer facing role
  • Experience in a Technical Account Management, Customer Success Management, Solution Engineering/Architecture, or Professional Services role
  • Experience with large enterprise customers in a SaaS revenue model
  • Track record of consistently delivering projects, driving successful technical programs, and managing technical accounts
  • Experience working with a technical customer base and corporate IT projects and processes
  • Proven ability to lead people internally and externally to drive outcomes
  • A highly quantitative approach to understanding, measuring, and forecasting customer behavior and revenue
  • Ability to work across geographies and cultures
  • Bachelor’s Degree (or equivalent) or higher
  • Written and verbal communication skills in Japanese and in English
What we offer:
  • A company that is always growing, changing, and innovating
  • Real career opportunities
  • Work colleagues that are as smart, hard-working, and driven as you
  • Disrupting the status quo is in our DNA
  • We ask “why” a lot
  • OutSystems nurtures an inclusive culture of diversity, where everyone feels empowered to be their authentic self and perform at their best

Additional Information:

Job Posted:
February 20, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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