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Senior Customer Success Manager

Blockworks

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Location:
United States , New York

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

150000.00 USD / Year
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Job Description:

As a Senior Customer Success Manager at Blockworks, you’ll own post-sale customer relationships and help ensure customers see real value from our products during a period of change and growth. This role is hands-on and execution-driven, with room to help shape how Customer Success operates.

Job Responsibility:

  • Own a book of customers as their primary point of contact after sale
  • Drive retention and renewals, identifying churn risk early and guiding renewal conversations
  • Maintain expertise around use-cases, benefits, and features of products to advise clients
  • Run day-to-day customer engagements including regular check-ins and QBRs
  • Spot and solve customer problems, working with internal teams to resolve issues
  • Provide high-value feedback to internal teams (Product and Sales) based on customer conversations
  • Partner internally with Sales, Product, Finance, and Operations to ensure smooth handoffs and follow-through
  • Use tools (HubSpot) to keep account details, health scoring, and renewal status up to date
  • Help improve the Customer Success function, serving as an escalation point and mentor for junior team members

Requirements:

  • Several years in Customer Success or closely related customer-facing role in SaaS or subscription-based businesses
  • Experience owning post-sale relationships, supporting renewals, and working directly with customers to help them adopt products and achieve meaningful outcomes
  • Comfortable managing multiple clients at once and operating across the full post-sale lifecycle
  • Experience partnering cross-functionally to resolve customer issues
  • Experience using CRM and CS tools to track account health, manage workflows, and report on performance
  • Experience working in environments where things were still being figured out (e.g., early CS team, growing startup, company navigating change)

Nice to have:

  • Experience working with crypto, finance, data, or similarly complex customer segments
  • Experience supporting data-driven products or research subscriptions
  • Experience helping stand up or evolve a CS function, or contributed to building onboarding and renewal motions
  • Familiarity with high-growth or early-stage environments where priorities shift and roles flex
What we offer:
  • Remote-first organization with office in NYC available
  • Close to fully paid medical, dental, and vision insurance for employee (significant portion covered for dependents)
  • Flexible paid time off policy with no limit on vacation days
  • 14 weeks of fully paid parental leave for all team members
  • Hardware stipend to purchase tools and technology
  • Learning & growth stipend for skill growth and professional development
  • Career growth prioritization with clear, documented structure for development and progression
  • Global and diverse team committed to open, inclusive, and diverse work culture

Additional Information:

Job Posted:
February 21, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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