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Senior Customer Success Manager

Mixmax

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Location:
United States

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

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Job Description:

At Mixmax, we're building the future of how revenue teams work — smarter, faster, and more human. Our platform helps go-to-market teams close more deals by automating busywork, delivering real-time insights, and integrating seamlessly into the tools they already use. We’re hiring a Senior Customer Success Manager to partner with strategic customers, drive long-term retention and expansion, and help shape how Customer Success scales at Mixmax. You’ll act as a trusted advisor to fast-moving revenue teams while collaborating closely with Sales, Product, and Engineering to deliver exceptional customer outcomes.

Job Responsibility:

  • Manage and grow a portfolio of strategic accounts with consistent retention and expansion results
  • Build trusted relationships with customer stakeholders and become a strategic advisor to their GTM teams
  • Drive onboarding, adoption, renewals, and expansion opportunities across your book of business
  • Use customer usage data and health signals to proactively identify risks and opportunities
  • Leverage AI and automation tools to scale outreach, improve workflows, and surface actionable insights
  • Partner closely with Sales, Product, and Engineering to advocate for customer needs
  • Support team growth through knowledge sharing, onboarding support, and process improvements
  • Help improve how Customer Success operates as the company scales

Requirements:

  • 5+ years of experience in Customer Success, Account Management, or a related SaaS role
  • Proven track record managing strategic accounts with strong retention and expansion performance
  • Comfortable navigating renewals and commercial conversations with senior stakeholders
  • Strong product acumen and the ability to quickly become a trusted product expert
  • Analytical mindset with experience using customer health, usage, and engagement data to drive decisions
  • Experience working cross-functionally with Sales, Product, and Engineering teams
  • High ownership and comfort operating independently in a fast-moving remote environment
  • Familiarity with tools like Salesforce, Gainsight, Vitally, or similar CS platforms
  • Curiosity and comfort experimenting with AI and automation tools to improve workflows and customer outcomes
  • Strong understanding of the modern GTM landscape and how revenue teams operate

Nice to have:

  • Familiarity with tools like Salesforce, Gainsight, Vitally, or similar CS platforms
  • Curiosity and comfort experimenting with AI and automation tools to improve workflows and customer outcomes
What we offer:
  • Remote-first culture with async-friendly workflows
  • Fast-growing product with strong market fit and an engaged customer base
  • High-autonomy environment focused on quality, ownership, and momentum
  • Competitive compensation, meaningful equity, and flexible time off
  • Thoughtful, collaborative teammates who care deeply about customers and craft

Additional Information:

Job Posted:
May 15, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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