Senior Customer Success Manager - Media Job at Genius Sports (London)

Senior Media Manager, Retail Commerce

We are seeking a Senior Media Manager, Retail Commerce, responsible for leading ...

Location

United States , Denver, CO or San Diego, CA

Salary:

90000.00 - 115000.00 USD / Year

Mindgruve

Expiration Date

Until further notice

Requirements

4-6 years of hands-on experience managing Amazon Search Campaigns, Trade Desk, Stack Adapt, Walmart, or other eCommerce platforms is a plus
2-3 years of hands-on experience with Amazon DSP
3-4 years of hands-on experience working with 3rd party platforms for management and/or reporting (i.e. Skai, IntentWise, etc.)
Strong understanding of Digital Marketing tenants and marketing journeys/funnels
Analytically minded & extremely detail-oriented
Forward-thinking & eagerness to learn new things (platforms, channels, systems), willingness to ask questions, and work in a collaborative environment
Ability to self-manage and adhere to deadlines in a fast-paced environment
Proficiency in Microsoft Excel (i.e. vlookup, filtering, pivot tables)
Strong business interpersonal skills, both written and verbal
Problem solving—comfortable diving in and conducting analysis to create out of the box solutions

Job Responsibility

Lead client calls, daily client engagements, and drive strategy discussions for Retail Media clients and collaborate with Brand Managers on multi-channel retail media strategies for brand partners
Help brands to plan and develop a budget and then deliver campaigns according to KPIs agreed upon with the client
Provide guidance on product optimizations to ensure campaigns are set up for success and that all campaigns are meeting and exceeding client expectations
Develop and manage daily, weekly, and monthly reporting, analytics, and performance insights for digital marketing campaigns
Establish key metric reports, track progress and trends, and effectively communicate campaign results and insights
Manage and deliver AMC cross-platform insights and work with the programmatic team to build out custom audiences that are backed by search + DSP data
Having a pulse and opinion on industry news, translating marco trends into tailored recommendations and actions for clients
Work with teams to identify new opportunities for clients under management, as well as work to quickly resolve any client issues
Lead, mentor and coach 1-2 Retail Media Specialists to achieve individual and team growth. Foster a culture of excellence, collaboration, and continuous improvement with the brand management team
Be a champion of the Retail Media team’s core values

What we offer

medical insurance
dental insurance
vision insurance
flexible spending account
voluntary life and accident plans
401(k) retirement plan with matching

Fulltime

Director, Media Analytics & Customer Success

In this role, you will lead strategic initiatives that drive client success by c...

Location

United States , Pearl River

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

A minimum of 7 years of experience in marketing analytics, with expertise in digital media, television, and online video
Proven ability to provide strategic guidance to clients through measurement and testing tactics
Strong background in data visualization and reporting, with proficiency in tools such as Tableau and Excel
Exceptional communication skills, capable of translating technical data into clear insights for non-technical audiences
Experience in agency settings is preferred, though candidates with client or consultancy backgrounds will also be considered
Resourceful and adaptable, with the ability to uncover insights even when data availability is limited
Educational background in a statistical or analytical field is preferred
a graduate degree is highly advantageous
Demonstrated leadership skills, including experience managing and mentoring teams

Job Responsibility

Develop and oversee the implementation of measurement frameworks, campaign data strategies, and media testing plans to optimize client campaigns
Act as a senior analytics lead for key accounts, translating complex performance data into actionable strategies and communicating insights to executive-level stakeholders
Enhance media analytics offerings by identifying links between performance metrics and variables such as touchpoints, geography, creative sequencing, and channel placement
Design and manage advanced reporting solutions using tools like Tableau, Datorama, and Excel to deliver clear and visually engaging campaign insights
Analyze diverse data sources, including first-party and third-party data, ad server logs, and market research, to uncover insights that refine marketing strategies
Provide leadership and mentorship to a team of analysts, setting annual goals, conducting performance reviews, and refining team structure to achieve optimal results
Collaborate with internal teams such as Client Services, Data Science, and Business Intelligence to identify and implement the best solutions for client needs
Lead client-facing discussions, offering thought leadership and strategic guidance to ensure alignment with business objectives
Stay updated on industry trends and innovations to continuously evolve analytics strategies and practices

What we offer

medical
vision
dental
life and disability insurance
eligibility to enroll in company 401(k) plan

Fulltime

Senior Client Relations Manager - Media & Entertainment

Our client is the fastest (and coolest) market research platform. On a mission t...

Location

Germany , Hamburg

Salary:

Not provided

Avomind

Expiration Date

Until further notice

Requirements

5+ years of experience in B2B Sales preferably in the Media/Entertainment industry
Extensive network within the Media/Entertainment industry, coupled with a strong customer-centric mindset
Experience handling the full life cycle from pre-sales to closing
Excellent proficiency in German and English (other languages are a plus)
Proficient in working with CRM tools, ideally Hubspot
Based in Germany, ideally in Hamburg
Empathetic nature with a keen sense for understanding the needs of others

Job Responsibility

Develop and own growth strategy for the Media/Entertainment vertical
Represent the company to marketing and insights decision-makers within the Media/Entertainment industry
Acquire new customers, advising and coaching them on the most relevant Market Research approach, leveraging their platform and methodologies portfolio
Scope and qualify client requirements for both new and existing projects
Act as the voice of their Media/Entertainment customers, staying attuned to their pain points, competition, and growth prospects
Build and maintain a strong network within the Media/Entertainment industry
Create partnership opportunities within the industry to further strengthen their positioning as a research partner
Represent the company at trade fairs and public speaking events, expand your network, and leverage existing contacts to drive our business
Work closely with their Customer Success, Inside Sales and Marketing Team to maximise growth opportunities

What we offer

Flexibility Policy - no hard cap on the number of vacation days
Work-from-anywhere Policy - if based in the EU, can work outside your country of residence for up to 180 days per year
All the hardware you need and your own MacBook
If located in Hamburg or Berlin, a Deutschland ticket or access to a mobility budget with the NAVIT app
If located in Germany or Spain, access to a Subsidised Urban Sports Club membership
In case located in Hamburg, Berlin, Munich, London, Madrid, Barcelona, or New York, access to their Co-working spaces

Fulltime

Senior Customer Advocacy and References Manager

This role enables Sales and Marketing teams with the right customer references i...

Location

Japan , Tokyo

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

BA or BS in Marketing or related field
10+ years marketing experience, including customer marketing, customer references or customer advocacy
Agency, sales and/or channel experience a plus
Strong written and verbal communication skills in English and Japanese
Excellent communication and negotiating skills
Ability to interface effectively with all levels of management and functional disciplines
Knowledge of marketing principles, practices, tactics and tools
Project management skills
Understanding of the IT industry
Excellent interpersonal skills

Job Responsibility

Analyze reference nominations and make recommendations on how to deliver the best value
Develop strategies for integrated customer reference engagement plans
Define and manage a streamlined process for building a pipeline of references
Manage reference request fulfilment and tracking reference activity and outcomes
Produce quarterly reporting and regular communications to stakeholders
Articulate the value of the program to stakeholder audiences
Develop and secure stakeholder agreement for reference plans and budgets
Drive asset creation, working with both agencies and in-house resources
Bring new ideas to the table to support successful customers
Leverage the entire team to increase advocate and reference engagement

What we offer

Health & Wellbeing benefits
Personal & Professional Development programs
Unconditional Inclusion environment
Comprehensive benefits suite supporting physical, financial and emotional wellbeing

Fulltime

Head of Customer Success – Brands & Agencies

We are seeking a senior leader to serve as Head of Customer Success for Global A...

Location

United States , New York

Salary:

120000.00 - 135000.00 USD / Year

Genius Sports

Expiration Date

Until further notice

Requirements

10+ years of experience in Customer Success, Account Management, or Client Services within Ad Tech, MarTech, or programmatic media
Extensive experience working directly with major global advertising agencies—ideally across multiple holding companies
Deep understanding of agency structures, decision-making processes, and media trading operations
Proven ability to build senior-level agency relationships and drive multi-market partnership growth
Strong understanding of programmatic workflows, data integrations, measurement, and cross-channel campaign execution
Exceptional executive communication skills, with an ability to influence senior stakeholders internally and externally
Demonstrated success in scaling global customer success teams and operations

Job Responsibility

Serve as the senior point of contact for Customer Success with major agency partners and top brand accounts
Collaborate with internal Sales teams to develop joint business plans (JBPs) and executive partnership programs to establish long-term, multi-market collaboration
Strengthen multi-level relationships—from global leadership to regional media directors and platform specialists
Champion the adoption of Genius Sports’s advertising capabilities and educate agency partners on how to integrate these capabilities into media plans, trading strategies, and testing frameworks
Develop the customer success vision and roadmap specifically for global agencies and their operating companies
Build frameworks that drive consistent product adoption across agency networks, regions, and business units
Align success initiatives with agency commercial goals, workflow models, and measurement requirements
Create scalable engagement models that support both enterprise-level relationships and in-market media teams
Lead onboarding, implementation, and activation programs tailored to agency workflows and media planning cycles
Build repeatable success plans that drive campaign performance, operational efficiency, and platform education across hundreds of client accounts throughout the sports calendar

What we offer

variable compensation schemes
US benefits
401k plans

Fulltime

Senior Account Manager

Viant is seeking a talented Senior Account Manager to join our Sales Team. In th...

Location

United States , Detroit

Salary:

95000.00 - 105000.00 USD / Year

Viant

Expiration Date

Until further notice

Requirements

4-6 years' digital media/programmatic/ad tech account management or client service experience
1+ year of hands-on-key campaign management experience
Strong understanding and enthusiasm about the latest in digital media, ad tech, data targeting, 1st party data, platform sales, programmatic, behavioral targeting and optimization strategies
Ability to thrive in a fast-paced work environment, while being able to quickly gain product efficiency across our broad set of offerings
Smart, articulate, polished, self-driven, highly motivated team player with excellent problem-solving skills, as well as superb organizational, written, and verbal communication skills
A consultative, strategic thinker with great energy and enthusiasm for account growth, upsell/cross sell, and customer success
Proficient in MS Office, including PowerPoint, Excel and Outlook
Exposure to Salesforce.com or similar CRM
and Aptitude for working with custom software systems
Bachelor’s degree required

Job Responsibility

Support RFI/RFP process to land new accounts across all service models in assigned territory
Craft effective responses to RFPs and RFIs, including feasibility scoping, campaign design, and supporting documentation
Manage and grow a roster of assigned accounts in territory or segment to maximize client satisfaction, retention, and growth
Work as liaison between client and internal departments to onboard new customers, coordinate campaign updates, upsell opportunities, and troubleshoot delivery and performance issues
Manage the campaign launch process from start to finish, inclusive of client kick off call, strategy recommendation, asset collection, optimization, and delivery of performance reporting
Utilize Salesforce to ensure all campaign information is accurate
Deep understanding of Viant’s entire product offering and best practices for campaign effectiveness and cross-selling
Proactively use data, trends, market insights, and logic to develop tailored campaign recommendations and opportunities for continued success
Tasked with supporting growth goals QoQ and YoY, and being primary point of contact for the customer on day-to-day account needs

What we offer

fully paid health insurance
paid parental leave
unlimited PTO

Manager of Customer Advocacy

This role supports the organization by managing and handling, for all company br...

Location

United States , Tulsa

Salary:

Not provided

avisbudgetgroup

Expiration Date

Until further notice

Requirements

High School diploma required
Bachelor’s degree is preferred
Car rental industry experience /ABG experience is preferred
Minimum of 5 years of customer service/contact center experience
5 or more years of management experience in a similar business operation
Strong leadership, customer service, decision making, and problem-solving skills
Strong analytical and organizational skills
Proficient PC skills, including MS Word, Excel, Outlook, and PowerPoint
Ability to work with all levels of management throughout ABG globally
Ability to manage confidential situations that require “attorney-client privilege” treatment

Job Responsibility

Initiate investigations to determine root cause of potential/actual legal allegations
Partner with all levels of organization/management to gather data and facts related to the allegations
Assimilate and analyze the data received to make appropriate recommendations to legal department for ultimate resolution
Responds directly to customers on behalf of the organization, to handle highly sensitive customer issues
Leads and manages the activities of the internal Customer Service departments such as social media, Phone, Email, Executive Response and Partner Support
Facilitate escalated customer service issues received from senior leadership team, Integrity Hotline, Public Relations, Legal, Customer Service, Field Operations and Damage/Claims department
Interact with various licensees to determine right way of responding, review policy issues that impact licensee operations
Provide suggestions to help them comply with ABG and yet have a successful business operation
Intervene with licensee operations, licensee and field operations to help resolve disputes, such as adjustments
Ensure compliance with the ABG and Department of Justice agreement, related to disability services

What we offer

Paid time off
401K retirement plan with company matched contributions
Access to Medical, Dental, Vision, Life and Disability insurance
Eligible to elect other voluntary benefits including: Group Legal, Identity Theft, Insurance, FSA, additional life insurance coverages
Contribute up to $260 as a tax free benefit for public transportation or parking expenses
Employee discounts, including discounted prices on purchase of Avis / Budget cars
Access to an Employee Assistance Program for services including counseling, financial and legal consultation, referrals for care service, and more

Fulltime

Senior Manager, Global Digital Activations

Circle K seeks an experienced Digital leader to join our multi-national team in ...

Location

United States of America , Tempe

Salary:

Not provided

Circle K

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Business / Marketing / Advertising or an Advanced degree
10+ years of experience in understanding and delivering high volume digital campaigns including digital screens and mobile platforms
7+ years of digital marketing, brand management and strategy, consulting, or related is a plus
very strong leadership and communication skills
strong project management and technical skills to deliver results
track record of consistently delivering on short timelines, creating processes, launching new campaigns, and successfully managing across functional project teams
passion for delighting customers through a superior customer experience that exceeds customer expectations
loves being part of a team
seeks, forges, and cultivates effective relationships to motivate and maximize cross-functional teams' engagement and productivity
knowledgeable of digital experience technologies and tactics, especially in Digital Content Operations, CMS, PIM, DAM, and MDM software.

Job Responsibility

Define digital execution strategies and prioritize/manage the various digital campaign portfolios to optimize our brand on digital products
assemble, schedule, and deliver all digital content across digital screens and app
ensure flawless execution and support to materially benefit the business and customers
create and set high-level priorities, and drive implementation
maintain operational ownership of prioritized initiatives designed to position Circle K to win at customer critical moments along the path to purchase
work closely with broader functional teams ensuring that all digital campaigns and activations are delivered on time and with high quality
manage the delivery, understand the rhythm and time-pressure of the monthly operation promo cycle while delivering on paid media advertising campaigns
motivate your team, building positivity into everything you do to bring out the best in people
lead daily campaign operations meetings with your team and participate in stakeholder meetings as needed
engage with business units to ensure campaign briefs are delivered to the highest standard and within tight timeframes

Fulltime

Senior Customer Success Manager - Media

Genius Sports

Location:
United Kingdom , London

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
February 17, 2026

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