Senior Customer Success Manager

We’re looking for a Senior Customer Success Manager (French-speaking) to support...

Location

United Kingdom; France , London; Paris

Salary:

Not provided

Hootsuite

Expiration Date

Until further notice

Requirements

Significant years of customer-facing / account management experience, preferably in the technology (SaaS) industry
proven success managing a customer portfolio with a record of successful adoption
Fluent in French and English
Solid knowledge of social media and/or social marketing and business use of social media
Tech Savvy: Ability to quickly learn new technologies and explain software features and social media concepts to customers in a simple, succinct manner
Customer Focus: Demonstrates a desire to proactively help and serve internal/external customers to meet their needs
Collaboration and Teamwork: Works with others to deliver results, meaningfully contributing to the team and prioritizing group needs over individual needs
Open Communication: Clearly conveys thoughts, both written and verbally, listening attentively and asking questions for clarification and understanding
Priority Setting: Focuses time/energy on the most important issues/opportunities
Clearly understand how to assess the importance of tasks and decisions

Job Responsibility

Lead day to day relationship management for a book of business of high-value customers (Fortune 1000 sized businesses)
guide customers to success on their social journey with Hootsuite’s Enterprise and partner products
Build and maintain influential relationships with customers with highly complex use cases in the assigned vertical(s), from end users through to executive sponsors, ensuring they have a consistent, best-in-class experience in every interaction
Cultivate and demonstrate a high level of expertise in Hootsuite's products, social media and your assigned vertical(s) by keeping up with industry trends and best practices
Engage with customers in your assigned vertical(s) in a high-touch, multi-threaded approach, including ensuring successful onboarding, defining Mutual Account Plans with customers, leading success reviews, value workshops, and regular check-ins to drive engagement and ensure Hoosuite is delivering against customer's goals and outcomes according to the success plan
Actively monitor account health and adoption throughout the full duration of the customer relationship
provide guidance on how customers can advance their social strategies
intervene with adoption strategies that showcase how customers can enhance their workflows and better use our products
leverage value / industry specific workshops, trends, and social expertise to increase customer’s social maturity
Collaborate with Account Manager to develop account strategies and identify qualified leads (CSQL) for account expansion

What we offer

Canadian Benefits: health insurance including medical, dental, vision, life/disability insurances
an Employee and Family Assistance Program
group RRSP plan with a company match of up to 4% of base salary
US Benefits: health insurance including medical, dental, vision, and life/disability insurances
401k Plan with a company match (up to 4% of base salary)
an Employee and Family Assistance Program
Global Parental Leave: 26 weeks of full and partially paid leave for permanent employees employed for a minimum of 12 months

Senior Customer Success Manager

We’re looking for a Senior Customer Success Manager to support high-value custom...

Location

Canada; United States , Illinois; Montréal; New York; Toronto; Vancouver

Salary:

80000.00 - 112000.00 CAD; USD / Year

Hootsuite

Expiration Date

Until further notice

Requirements

5-8 years of customer-facing / account management experience, preferably in the technology (SaaS) industry
proven success managing a customer portfolio with a record of successful adoption
Solid knowledge of social media and/or social marketing and business use of social media
Tech Savvy: Ability to quickly learn new technologies and explain software features and social media concepts to customers in a simple, succinct manner
Customer Focus: Demonstrates a desire to proactively help and serve internal/external customers to meet their needs
Collaboration and Teamwork: Works with others to deliver results, meaningfully contributing to the team and prioritizing group needs over individual needs
Open Communication: Clearly conveys thoughts, both written and verbally, listening attentively and asking questions for clarification and understanding
Priority Setting: Focuses time/energy on the most important issues/opportunities. Clearly understand how to assess the importance of tasks and decisions
Commitment to Results: Consistently achieves results, demonstrating high performance, and challenging self and others to deliver results
Problem Solving: Uses an organized and logical approach to find solutions to complex problems. Looks beyond the obvious to understand the root cause of problems

Job Responsibility

Lead day to day relationship management for a book of business of high-value customers (Fortune 1000 sized businesses)
guide customers to success on their social journey with Hootsuite’s Enterprise and partner products
Build and maintain influential relationships with customers with highly complex use cases in the assigned vertical(s), from end users through to executive sponsors, ensuring they have a consistent, best-in-class experience in every interaction
Cultivate and demonstrate a high level of expertise in Hootsuite's products, social media and your assigned vertical(s) by keeping up with industry trends and best practices
Engage with customers in your assigned vertical(s) in a high-touch, multi-threaded approach, including ensuring successful onboarding, defining Mutual Account Plans with customers, leading success reviews, value workshops, and regular check-ins to drive engagement and ensure Hoosuite is delivering against customer's goals and outcomes according to the success plan
Actively monitor account health and adoption throughout the full duration of the customer relationship
provide guidance on how customers can advance their social strategies
intervene with adoption strategies that showcase how customers can enhance their workflows and better use our products
leverage value / industry specific workshops, trends, and social expertise to increase customer’s social maturity
Collaborate with Account Manager to develop account strategies and identify qualified leads (CSQL) for account expansion

What we offer

Canadian Benefits: health insurance including medical, dental, vision, life/disability insurances
an Employee and Family Assistance Program
group RRSP plan with a company match of up to 4% of base salary
US Benefits: health insurance including medical, dental, vision, and life/disability insurances
401k Plan with a company match (up to 4% of base salary)
an Employee and Family Assistance Program
Global Parental Leave: 26 weeks of full and partially paid leave for permanent employees employed for a minimum of 12 months

Fulltime

Senior Customer Success Manager

IQM is seeking a Senior Customer Success Manager (CSM) to support and expand our...

Location

United States , NY/DC

Salary:

Not provided

IQM Corporation

Expiration Date

Until further notice

Requirements

5–8+ years of experience in Customer Success, Account Management, or Ad Operations within AdTech or programmatic advertising
Strong expertise in DSP platforms, programmatic media, and the broader AdTech ecosystem
Proven experience managing and growing enterprise-level clients in a SaaS or AdTech environment
Demonstrated ability to own and expand strategic accounts, including renewals and revenue growth
Excellent communication, presentation, and executive-level relationship management skills
Strong analytical skills with the ability to translate campaign data into strategic insights and recommendations

Job Responsibility

Serve as the strategic lead and primary point of contact for assigned enterprise clients, managing relationships across both self-serve and managed-service accounts
Build and maintain relationships with senior stakeholders and decision-makers, positioning IQM as a long-term strategic partner
Lead end-to-end client lifecycle, including onboarding, enablement, adoption, retention, and expansion
Partner with clients to develop data-driven media strategies, translating business goals into actionable platform execution across inventory types, targeting, and optimization approaches
Monitor account health and proactively identify risks, performance gaps, and growth opportunities
Drive account growth and expansion opportunities, including renewals, upsells, and increased platform adoption
Act as a subject matter expert on IQM’s platform, providing advanced training, insights, and best practices to clients
Mentor junior team members and contribute to scaling Customer Success processes and best practices
Collaborate cross-functionally with Sales, AdOps, Product, and Engineering to resolve complex issues and improve client outcomes
Provide client feedback and market insights to internal teams to influence product development and go-to-market strategy

What we offer

100% Employer-Paid Healthcare premiums
Multiple medical plan options, plus dental and vision coverage
401(k) program with a 3% company match
Resources to support physical health, mental wellness, and financial peace of mind

Fulltime

Senior Customer Success Manager

We’re looking for a Senior Customer Success Manager (Italian-speaker) to support...

Location

France; Luxembourg , Paris; Luxembourg

Salary:

Not provided

Hootsuite

Expiration Date

Until further notice

Requirements

Significant years of customer-facing / account management experience, preferably in the technology (SaaS) industry
proven success managing a customer portfolio with a record of successful adoption
Fluent in both Italian and English
Solid knowledge of social media and/or social marketing and business use of social media
Tech Savvy: Ability to quickly learn new technologies and explain software features and social media concepts to customers in a simple, succinct manner
Customer Focus: Demonstrates a desire to proactively help and serve internal/external customers to meet their needs
Collaboration and Teamwork: Works with others to deliver results, meaningfully contributing to the team and prioritizing group needs over individual needs
Open Communication: Clearly conveys thoughts, both written and verbally, listening attentively and asking questions for clarification and understanding
Priority Setting: Focuses time/energy on the most important issues/opportunities
Clearly understand how to assess the importance of tasks and decisions

Job Responsibility

Lead day to day relationship management for a book of business of high-value customers (Fortune 1000 sized businesses)
guide customers to success on their social journey with Hootsuite’s Enterprise and partner products
Build and maintain influential relationships with customers with highly complex use cases in the assigned vertical(s), from end users through to executive sponsors, ensuring they have a consistent, best-in-class experience in every interaction
Cultivate and demonstrate a high level of expertise in Hootsuite's products, social media and your assigned vertical(s) by keeping up with industry trends and best practices
Engage with customers in your assigned vertical(s) in a high-touch, multi-threaded approach, including ensuring successful onboarding, defining Mutual Account Plans with customers, leading success reviews, value workshops, and regular check-ins to drive engagement and ensure Hoosuite is delivering against customer's goals and outcomes according to the success plan
Actively monitor account health and adoption throughout the full duration of the customer relationship
provide guidance on how customers can advance their social strategies
intervene with adoption strategies that showcase how customers can enhance their workflows and better use our products
leverage value / industry specific workshops, trends, and social expertise to increase customer’s social maturity
Collaborate with Account Manager to develop account strategies and identify qualified leads (CSQL) for account expansion

What we offer

Canadian Benefits: comprehensive benefits to support the health and wellbeing of our owls and their families
benefits cover health insurance including medical, dental, vision, life/disability insurances, an Employee and Family Assistance Program and more
group RRSP plan with a company match of up to 4% of base salary
US Benefits: comprehensive benefits to support the health and wellbeing of our owls and their families
benefits cover health insurance including medical, dental, vision, and life/disability insurances
401k Plan with a company match (up to 4% of base salary), an Employee and Family Assistance Program and more
Global Parental Leave: All permanent employees, including birthing, non-birthing and adoptive parents, who have been employed by Hootsuite for a minimum of 12 months are eligible for 26 weeks of full and partially paid leave in accordance with local government regulations

Fulltime

Senior Manager, Media Planning and Analytics, Asia Pacific, excluding China (APEC)

The Senior Manager, Media Planning and Analytics, APEC, will lead the developmen...

Location

Singapore , Singapore

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

8–12 years of Asia Pacific media planning and analytics experience, developed through roles in established in‑house media teams, or client‑facing agency positions managing large international accounts
A strategic, agile thinker with strong integrated media planning and buying expertise
Proven experience delivering both regional and local market campaigns across key Asia Pacific markets
Extensive knowledge of digital media platforms, strategies, and placement approaches
Demonstrated capability in interpreting media data and communicating insights through clear reporting
Ability to review and optimize media‑related processes to drive efficiencies and maximize return on investment
Strong organizational skills, with the competency to manage multiple projects independently and effectively
Experience collaborating with cross‑functional teams to support and deliver against specific business priorities
Proven track record in leading complex projects and initiatives from conception through to successful execution
A strategic problem solver with the ability to think creatively while meeting speed‑to‑market requirements

Job Responsibility

Collaborate with stakeholders across Marriott’s Commercial Services teams to create and lead integrated media strategies
Develop and refine measurement frameworks and media planning cadence to evolve and strengthen media performance
Drive new initiatives, including media innovation, competitor insights and industry and vendor updates
Partner closely with the Marriott’s global teams to share insights, ideas, and best practices across the network
Lead the analysis of media campaigns to identify trends, insights, and opportunities that demonstrate media and business performance
Develop and evolve media measurement frameworks, KPIs, and reporting standards to ensure consistent evaluation across markets
Translate complex media data into clear, concise insights and recommendations that support media optimization and investment decisions
Collaborate with regional and local market teams to support campaign planning, performance reviews, and post‑campaign analysis
Drive continuous improvement through media innovation, competitor analysis, and industry and vendor insights
Present performance insights, learnings, and recommendations to senior stakeholders, enabling informed decision‑making and alignment with business priorities

Fulltime

Customer Success Manager

Global-e (Nasdaq: GLBE) is the world’s leading platform to enable and accelerate...

Location

United States , New York

Salary:

65000.00 - 85000.00 USD / Year

Global-e

Expiration Date

Until further notice

Requirements

Bachelor’s Degree preferred, MBA an advantage
2+ years’ experience
Strong analytical skills
Strong business and financial experience
Ability to work effectively as part of a team and independently
Ability to effectively solve problems
Creative and able to adapt quickly to change
Strong written and verbal communication skills
Strong organization and time management
Proven abilities to manage multiple accounts at a time

Job Responsibility

Responsible for the international eCommerce sales growth and client retention all while balancing world-class client satisfaction results
Develop a trusted advisor relationship with key accounts, mainly with C-levels
Manage analytics and reporting to provide more visibility into international business performances and growth opportunities
Improve eCommerce revenue growth through customer satisfaction and improving responsiveness by anticipating customer needs
Actively leverage data in order to develop market leading strategies which will drive significant incremental revenue growth to key accounts
Work with senior executives at leading retailers to strategically build, launch and execute on global growth strategies and marketing decisions
Act as an internal stakeholder for product enhancement initiatives vital to key accounts cross border long term success
Monitor the execution of the account plan and take corrective actions as needed
Schedule and conduct business reviews to identify key opportunities for growth by making strategic recommendations leveraging data

Senior Manager, Media Planning and Analytics, Asia Pacific, excluding China (APEC)

The Senior Manager, Media Planning and Analytics, APEC, will lead the developmen...

Location

Singapore

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

8–12 years of Asia Pacific media planning and analytics experience, developed through roles in established in‑house media teams, or client‑facing agency positions managing large international accounts
A strategic, agile thinker with strong integrated media planning and buying expertise
Proven experience delivering both regional and local market campaigns across key Asia Pacific markets
Extensive knowledge of digital media platforms, strategies, and placement approaches
Demonstrated capability in interpreting media data and communicating insights through clear reporting
Ability to review and optimize media‑related processes to drive efficiencies and maximize return on investment
Strong organizational skills, with the competency to manage multiple projects independently and effectively
Experience collaborating with cross‑functional teams to support and deliver against specific business priorities
Proven track record in leading complex projects and initiatives from conception through to successful execution
A strategic problem solver with the ability to think creatively while meeting speed‑to‑market requirements

Job Responsibility

Collaborate with stakeholders across Marriott’s Commercial Services teams to create and lead integrated media strategies
Develop and refine measurement frameworks and media planning cadence to evolve and strengthen media performance
Drive new initiatives, including media innovation, competitor insights and industry and vendor updates
Partner closely with the Marriott’s global teams to share insights, ideas, and best practices across the network
Lead the analysis of media campaigns to identify trends, insights, and opportunities that demonstrate media and business performance
Develop and evolve media measurement frameworks, KPIs, and reporting standards to ensure consistent evaluation across markets
Translate complex media data into clear, concise insights and recommendations that support media optimization and investment decisions
Collaborate with regional and local market teams to support campaign planning, performance reviews, and post‑campaign analysis
Drive continuous improvement through media innovation, competitor analysis, and industry and vendor insights
Present performance insights, learnings, and recommendations to senior stakeholders, enabling informed decision‑making and alignment with business priorities

Fulltime

Strategic Account Manager, Customer Success

Supermetrics is on a mission to help marketers turn data into impact. As we cont...

Location

Finland , Helsinki

Salary:

Not provided

Supermetrics

Expiration Date

Until further notice

Requirements

3+ years of Media Agency experience in a client-facing role
Deep understanding of the MarTech/AdTech landscape and the media agency holding company ecosystem
Experience in B2B SaaS Account Management or Customer Success managing large, complex enterprise or global client accounts
Experience working cross-functionally to deliver client value
Demonstrated ability to secure commercial success, including navigating complex contract negotiations and growth strategies
Ability to project a professional demeanor in client-facing situations and high-level communication skills, capable of building trust with senior leaders across the network
A strategic mindset with the ability to seamlessly transition between high-level long-term planning and tactical execution of regional rollouts
A builder’s mindset. You thrive in high-growth environments that require structure, process, and creative problem-solving, and you are motivated to help define the future of the Strategic Accounts function

Job Responsibility

Own and execute the global strategy for a select portfolio of multi-market enterprise agency accounts
Facilitate commercial success and revenue growth through proactive contract renewals and generating new business leads within existing parent organizations or across business units
Establish trusted, multi-threaded advisor relationships with decision-makers and senior stakeholders to align strategic business goals, fuel product development, and unlock competitive insights
Partner closely with Sales and the Strategic Agency Partner Director to identify C-level stakeholders and fuel top-down global expansion strategies through rigorous account mapping
Orchestrate long-term value realization across diverse subsidiaries and markets, facilitating seamless regional product rollout and adoption frameworks in collaboration with Product teams
Act as the primary internal hub, aligning cross-functional teams to execute commercial growth plans for your accounts, while feeding themes and insights back into our global strategy
Leverage executive customer feedback to directly influence internal product roadmaps and GTM priorities

What we offer

Competitive compensation package, including equity
Great work equipment and home office allowance for those working in our fully remote locations
Health care benefit and leisure time insurance
Sports and wellbeing allowance

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Senior Customer Success Manager - Media

Job Description

Job Responsibility

Requirements

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Senior Customer Success Manager - Media

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Senior Manager, Media Planning and Analytics, Asia Pacific, excluding China (APEC)

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Senior Manager, Media Planning and Analytics, Asia Pacific, excluding China (APEC)

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