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Danaher Corporation Logo Danaher Corporation · Customer Service

Senior Customer Success Manager, Learning Solutions, Asia

India, Bangalore · Job Posted June 01, 2026
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Job Description

The Senior Customer Success Manager, Learning Solutions, Asia is responsible for ensuring customers across Asia achieve measurable value from Cytiva’s customer learning solutions. This role will manage the post-sale customer journey for assigned accounts, driving onboarding, adoption, customer health, retention support, and customer feedback while helping connect Cytiva learning solutions to customer outcomes. This position reports to the Senior Manager, Customer Success and Operations and is part of the Learning Solutions business, located in Bangalore and will be an on-site role.

Job Responsibility

  • Lead the post-sale customer success journey for assigned Learning Solutions customers across Asia, including onboarding, success planning, adoption support, and value realization
  • Manage a portfolio of customer accounts by building relationships with key stakeholders, understanding their learning needs, and supporting achievement of their business and workforce readiness goals
  • Track customer health, engagement, satisfaction, risks, and renewal readiness, using data and feedback to identify trends and improvement opportunities
  • Partner with Commercial, Product Management, Marketing, Operations, Technical Support, and Customer Learning Solutions Specialists to address customer needs and improve the customer experience
  • Represent the voice of the customer internally by gathering insights that help inform product development, service improvement, customer education strategy, and regional growth opportunities

Requirements

  • Bachelor’s degree in life sciences, business, education, learning and development, or a related field, or equivalent relevant work experience
  • Multiple years of experience in customer success, account management, customer education, training services, or another customer-facing role
  • Experience managing customer relationships across multiple accounts, including onboarding, adoption, customer engagement, issue resolution, and renewal support
  • Experience using customer data, business reviews, customer feedback, or performance metrics to assess customer health and demonstrate value
  • Experience working cross-functionally with commercial, product, operations, marketing, technical, or support teams to deliver customer outcomes

Nice to have

  • Life sciences, biotechnology, bioprocessing, pharmaceutical manufacturing, customer education, technical training, or workforce development
  • Digital learning products, subscription-based services, learning management systems, virtual learning, augmented or mixed reality learning, or other education technology platforms
  • Fluency in additional Asian languages relevant to the region
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