Senior Customer Success Manager EMEA Jobs

Senior Customer Success Manager EMEA

Bambuser

Location:
Spain, Barcelona

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

As a Senior Customer Success Manager, you will build and nurture long-term relationships with our EMEA Enterprise clients. Acting as a trusted advisor, you’ll guide them in achieving their business goals while identifying opportunities to grow their partnership with Bambuser. You’ll collaborate closely with cross-functional teams to ensure client satisfaction, retention, and revenue growth.

Job Responsibility:

Acting as a strategic partner, offering insights and strategies tailored to clients’ video commerce and ecommerce goals and best practices
Developing detailed business plans with clear goals, timelines, and success metrics
Delivering impactful presentations, such as Quarterly Business Reviews (QBRs), to align objectives and demonstrate measurable results
Providing hands-on training to help clients maximize the value of Bambuser’s tools and solutions
Monitoring account health, addressing challenges proactively, and identifying growth opportunities
Collaborating with Sales during onboarding, renewals, and upselling to ensure a seamless client experience
Documenting key activities and insights in Salesforce to maintain a comprehensive view of account status
Contributing expertise to internal process improvements for onboarding, customer adoption, and overall client success strategies

Requirements:

5+ years of experience in SaaS and/or eCommerce
3+ years in customer success or client strategy roles
Fluent in Italian, Spanish and English (speaking and writing)
Ability to manage senior-level stakeholders and build strong, strategic relationships
Expertise in creating and delivering data-driven presentations (e.g., QBRs) that demonstrate business impact
Strong problem-solving, analytical, and creative thinking skills
Proficiency with customer success platforms like Salesforce or similar CRMs
A collaborative, proactive approach to achieving client and team success

Nice to have:

Familiarity with eCommerce platforms such as Shopify or Salesforce
Experience with social media strategies, live streaming, or audience engagement techniques

Additional Information:

Job Posted:
December 06, 2025

Work Type:

Hybrid work

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