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Senior Customer Success Manager - Discovery & Search

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Bloomreach

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Location:
United Kingdom , London

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

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Job Description:

Bloomreach is seeking a Customer Success Manager / Digital Experience Manager to engage with our customers to take them on a digital experience transformation journey. This role is on the cutting edge of the digital experience industry and will be developing the best practices and innovative ideas in the market. Partnering with our customers’ leadership and delivery teams, Digital Experience Managers drive a program of change to build the digital experience and advise their customers on how to get the most out of the Bloomreach platform to drive business value. They work side-by-side with our customer teams to partner in the digital journey, help them ideate and envision the art of the possible to deliver as much value as possible with the Bloomreach digital experience platform.

Job Responsibility:

  • Influence the mindset of customers and account teams by challenging the status quo and bringing innovative ideas that showcase Bloomreach’s unique value proposition to our customers’ digital experiences
  • Demonstrate how a digital experience vision can become a reality by being an expert in digital experiences and the Bloomreach platform
  • Provide experience and leadership capabilities to ensure a successful digital experience roadmap where maximum business value is created
  • Establish yourself in the marketplace and internally as a thought leader and trusted advisor to customer teams and account teams
  • Own the customer satisfaction and value demonstration in strategic accounts

Requirements:

  • 3+ years of professional experience, including technical and/or business consulting
  • 3+ years of relevant experience in digital experience technologies
  • Analytical and comfortable identifying stories within raw data
  • Have the drive and flexibility to roll up your sleeves and work hard in a fast-moving startup environment
  • Strong presentation and communication skills, with creative and out-of-the-box thinking
  • BA/BS degree

Nice to have:

  • Hands-on SaaS experience is a plus
  • Management experience is a plus
  • Experience with SEO, Site Search, and Merchandising tools are a plus
  • E-commerce experience is a plus
  • B2B Experience is a plus
What we offer:
  • A challenging position with lots of growth potential
  • A Work from Anywhere philosophy
  • A flat, non-hierarchical structure and open(-source) mentality
  • A commitment to excellence and the fierce loyalty with which we value our team members
  • A great deal of freedom and trust
  • We believe in flexible working hours
  • We work virtual-first with several Bloomreach Hubs available across three continents
  • We organize company events
  • We encourage and support our employees to engage in volunteering activities - every Bloomreacher can take 5 paid days off to volunteer*
  • People Development Program
  • communication coach available
  • Leader Development Program
  • $1,500 professional education budget on an annual basis*
  • Employee Assistance Program -- with counselors*
  • Subscription to Calm - sleep and meditation app*
  • ‘DisConnect’ days
  • We facilitate sports, yoga, and meditation opportunities
  • Extended parental leave up to 26 calendar weeks for Primary Caregivers*
  • Restricted Stock Units or Stock Options*
  • company performance bonus*
  • employee referral bonus of up to $3,000
  • We reward & celebrate work anniversaries

Additional Information:

Job Posted:
February 06, 2026

Work Type:
Remote work
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