Senior Customer Success Manager - Defence Job at Immersive Labs

Program Manager

Lead complex and high-impact programs from concept through delivery, applying pr...

Location

Australia , Canberra; Brisbane

Salary:

Not provided

Bluestaq

Expiration Date

Until further notice

Requirements

Minimum 10–12 years of experience in program management and systems delivery within Defence, government or complex technology programs
Relevant tertiary qualification in engineering, project management or a related field (PMP, PgMP or equivalent credentials highly regarded)
Demonstrated success leading cross-functional teams in high-security or Defence environments
Deep understanding of Agile and traditional project management methodologies
Strong stakeholder management, influencing and communication skills, including experience briefing senior Defence and government clients
Proven ability to manage competing priorities, complex dependencies and risk under tight timelines
High level of analytical thinking, systems-based problem solving and strategic decision-making
Willingness to travel within Australia to customer and partner locations, including secure government or defence sites, and occasional travel to Bluestaq offices in the United States
Australian citizenship and eligibility to obtain and maintain an Australian Government NV1 security clearance

Job Responsibility

Lead end-to-end program lifecycle management—from planning, execution and delivery to sustainment and closure
Build and maintain trusted relationships across Defence, government and industry stakeholders
Translate strategic objectives into actionable program plans, measurable milestones and accountable deliverables
Manage schedules, budgets and risks with precision
Drive integration across engineering, operations and product teams
Develop and maintain program reporting structures, documentation and dashboards using tools such as Confluence and Jira
Anticipate and mitigate program risks through proactive planning, clear communication and strong governance

What we offer

Superannuation
Annual performance bonus
Private health cover allowance
Health/wellness allowance
Professional subscription
Salary sacrifice and salary packaging options
Additional 1 week of annual leave per year = 5 weeks per year
Other leave in accordance with the National Employment Standards and state long service leave legislation

Fulltime

Customer Success Manager, Public Sector & Defence

We're seeking an exceptional Customer Success Manager with deep expertise in the...

Location

Canada , Ottawa

Salary:

Not provided

Cohere

Expiration Date

Until further notice

Requirements

8+ years of experience in customer success, account management, strategic consulting, or technology delivery roles within enterprise or government contexts
At least 3-5 years working directly with Canadian government, defense, or healthcare organizations in a technology, digital transformation, or consulting capacity
Proven track record of managing complex, strategic accounts with multiple stakeholders, long sales cycles, and multi-year implementation timelines
Experience leading AI/ML, cloud, or enterprise software implementations in secure or highly regulated environments
Deep understanding of how government organizations evaluate, procure, implement, and govern technology solutions
Active Top Secret security clearance (mandatory)
Demonstrated success driving customer adoption, expansion, and retention in complex enterprise or government accounts
Experience developing and executing customer success strategies, QBRs, and executive engagement programs
Track record of identifying and closing expansion opportunities within existing accounts
Ability to manage multiple strategic accounts simultaneously while maintaining high-touch, personalized engagement

Job Responsibility

Own the success, adoption, and growth of Cohere's Canadian public sector and defence customers, ensuring they realize maximum value from our AI solutions
Build deep, trusted relationships with senior government stakeholders, including Deputy Ministers, CIOs, ADMs, digital transformation leads, and departmental executives
Develop comprehensive success plans tailored to each organization's mission, digital strategy, budget cycles, and unique constraints
Serve as the primary point of contact and executive sponsor for your accounts, managing escalations and ensuring customer satisfaction
Define and track success metrics aligned with public sector priorities: citizen satisfaction, service delivery improvements, cost savings, operational efficiency, accessibility outcomes
Guide customers through the full lifecycle of AI adoption—from use case identification and pilot design through production deployment and scaling
Lead secure AI implementation projects in complex government environments, including air-gapped systems, Protected B/C environments, and on-premises deployments
Navigate the unique challenges of public sector AI adoption: legacy system integration, data sensitivity, lengthy approval processes, and risk-averse organizational cultures
Create and execute change management strategies to drive user adoption and value realization across diverse government workforces
Conduct regular executive business reviews with senior stakeholders, demonstrating ROI, impact, and strategic value

What we offer

An open and inclusive culture and work environment
Work closely with a team on the cutting edge of AI research
Weekly lunch stipend, in-office lunches & snacks
Full health and dental benefits, including a separate budget to take care of your mental health
100% Parental Leave top-up for up to 6 months
Personal enrichment benefits towards arts and culture, fitness and well-being, quality time, and workspace improvement
Remote-flexible, offices in Toronto, New York, San Francisco, London and Paris, as well as a co-working stipend
6 weeks of vacation (30 working days!)

Fulltime

Business Development Manager – Tapes

A rare opportunity for a successful and ambitious Area Sales Manager or Business...

Location

United Kingdom , Midlands

Salary:

40000.00 GBP / Year

Wallace Hind

Expiration Date

Until further notice

Requirements

Have a proven track record of success selling technical industrial tapes, ideally with experience of aerospace and defence tier one and OEM markets at a senior level with technical decision makers
Have an excellent knowledge of technical industrial tapes and their applications
Need the tenacity to get in front of decision makers and grow a market, as well as good communication and influencing skills, and be able to build relationships as project lead times can be long

Job Responsibility

Working closely with the Sales Director, the Business Development Manager role is a mix of mainly new business, some existing account development and winning new projects from existing customers
The company already has significant business in these markets and are looking to increase it with this new role by selling “technical solutions” and “problem solving” for clients, not commodity selling
You will be looking to get specified on projects supplying general industrial, aerospace and defence manufacturers and first tier suppliers with a wide range of technical industrial tapes with applications “from launch to landing”
You will be developing business by getting in front of technical decision makers and asking technical questions, to build client relationships, using a project pipeline approach
You will also work closely with the Marketing Manager to generate content, interest and leads – you will also be supported in all areas of the marketing mix, including exhibitions

What we offer

Bonus, commission worth up to 20-25% of basic- realistic and uncapped
Car Allowance plus mileage
Pension Scheme
Death in Service x3 annual salary
Full Home Remote Comms, Mobile, Laptop etc

Fulltime

Operations Support Manager

At Boeing, we innovate and collaborate to make the world a better place. We’re c...

Location

Australia , Edinburgh

Salary:

Not provided

Boeing

Expiration Date

Until further notice

Requirements

Proven experience leading multi-disciplinary, geographically distributed teams in complex defense or aerospace programs
Strong stakeholder management, risk management, and communication skills
Familiarity with P-8A operations, training, sustainment, or similar military aviation platforms is highly desirable
Extensive experience in managing complex projects to successful completion
Formal Project Management, Engineering, Business or Management Tertiary qualifications are desired, however, a high-level prior experience will be considered
Experience leading or working within a program of works / Project Management Office
Experience preparing and submitting contracted deliverables using the Australian Defence Standard for Defence Contracting (ASDEFCON)
Demonstrated proficiency in all project management areas in accordance with accepted industry project management standards
Demonstrated leadership qualities and ability to exert influence at multiple organisational levels
High level communication and negotiation skills with a strong focus on building successful relationships with a broad range of stakeholders

Job Responsibility

Lead and collaborate with geographically dispersed, multi-disciplinary teams to plan and execute complex deliverables for the customer
Manage the P-8A Operations portfolio, including Training Services, Cyber Services, Maintenance Training, Field Services, and Ground Support segments (Maintenance/Modification and Help Desk)
Identify, monitor, and mitigate project risks and issues
pursue opportunities to improve outcomes and escalate promptly when additional support is required
Conduct regular review meetings with senior stakeholders to report progress, align on priorities, and establish strategic goals
Provide timely, detailed reporting on P-A8 Operational Team performance and program status directly to the P-8A Program Director and other stakeholders
Proactively engage with P-8 project stakeholders, including SRSPO and SRG customers, to ensure delivery of agreed results and sustained customer satisfaction

What we offer

We value the health and wellbeing of our employees and offer true flexibility allowing you to balance your career with what is important to you outside of work
Working within our team, you will have the opportunity to gain in-depth exposure across various exciting projects and build on your professional network with internal stakeholders and external partners in the industry
We understand the importance of work-life balance and provide a mixture of flexible office and remote working options
We will celebrate your successes and achievements with a formal reward and recognition program and through employee awards
We value your professional development and will provide a vast range of formal and informal training, as well as assistance to further education
We offer competitive salary packaging options and our Employee Incentive Program includes a bonus scheme and a wide range of corporate discounts
As part of a global company, your career opportunities extend internationally

Fulltime

Project Manager

Project Manager to lead and deliver high value, complex projects across its Surf...

Location

United Kingdom , Dorchester

Salary:

Not provided

Morson Talent

Expiration Date

Until further notice

Requirements

Experience of successfully delivering complex technical products from initial design definition through to final test and acceptance into service
Excellent organisational and leadership skills and experience with leading diverse teams, stakeholders and suppliers
Experience of managing significant value (financial, strategic) projects to challenging timescales, budgets and requirements
Domain experience in the defence business or a recognised high end technical industry
Good commercial skills and awareness of relevant contractual aspects associated with project delivery
Ability to effectively communicate, present and negotiate direct with key external stakeholders (Government, Navy, industry) often in overseas environments
The successful candidate must be able to achieve full SC (Security Clearance)

Job Responsibility

Reporting to all internal and external stakeholders including travelling for face to face communications
Defining the project structure, planning and WBS building on the information generated during the bid phase
Definition of the Project Team that will lead the project delivery
Clear definition and placement of work packages including key subcontracts required to deliver the project
Ensuring appropriate risk, opportunity, security, trade controls, quality and configuration management for the project
Planning, monitoring, control and update of the project including management of project Life Cycle
Management gate reviews
Ensuring that the contract remains up to date and consistent with the project goals and business objectives
Ensuring that contract milestones are met and that cash flow is optimised
Stakeholder management

What we offer

Competitive salary
Career Development and Training
25 days holiday (increasing to 28 days after 5 years employment and 30 days after 10 years)
Dental Cover and Employee Assistance Programme
Flexible working patterns
Flexible working
Generous pension scheme
Progression and personal development opportunities

Fulltime

Delivery Director - Defence

The Delivery Director for Defence will lead complex technology portfolios, ensur...

Location

United Kingdom , London

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

A track record of successfully leading complex programmes and portfolios for Defence clients, with values exceeding £30m and clients at SCS1
Leading distributed, virtual, teams and ensuring effective collaboration with other, 3rd party, client-side teams
Advanced stakeholder management, communication, negotiation and conflict management skills
Highly developed ability to manage multiple project risks dealing with uncertainty, whilst being proactive and forward looking
Familiarity with delivery methodologies such as Agile, Scaled Agile and MSP
Strong commercial acumen including strong cost modelling skills and experience with a range of contracting methods
Strong understanding of public sector procurement and Defence security considerations
Confident working with central government processes and methods, including the GDS Service Standard and Technical Code of Practice

Job Responsibility

Leading large-scale, complex, technology portfolios (£30M+) for Defence clients
Building and maintaining excellent senior client relationships - achieving strong customer satisfaction and feedback
Consistently delivering exceptional service that meets or exceeds the expectations of our customer and the business, supported by a ‘no surprises’ approach
Operating across the full delivery lifecycle, including proactive engagement through the pre-sales and sales cycle to ensure that proposals are validated from a delivery perspective and ensuring strong delivery ‘preparedness’
Leading cross-discipline teams across multiple discrete projects and programmes, including the implementation of structured development and performance management for the team such as objective setting, regular reviews, feedback and training
Ensuring that established project governance and assurance mechanisms are applied and that accurate reporting and data on programme performance is provided to all relevant stakeholders
Collaborating closely with Client Partners and senior leadership to drive business growth
Proactively managing risks, issues and dependencies, controlling change, quality and configuration
Implementing appropriate KPIs and monitoring/controlling performance to achieve them
Programme budgetary control and contract financial performance management

What we offer

We offer a range of tailored benefits that support your physical, emotional, and financial wellbeing
Our Learning and Development team ensure that there are continuous growth and development opportunities for our people
We also offer the opportunity to have flexible work options

Project Manager

The Project Manager at TEKEVER France leads complex, multi-domain projects acros...

Location

France , Toulouse

Salary:

Not provided

Tekever

Expiration Date

Until further notice

Requirements

Advanced Education – Postgraduate degree in a relevant field
Industry Expertise – Aerospace or UAS industry knowledge
Technical Project Management – Experience handling multi-disciplinary technical workloads
Proven Experience – Successfully delivering complex projects under tight deadlines
Leadership Skills – Strong experience managing cross-functional teams
Stakeholder Management – Ability to engage with senior internal and external stakeholders
Quick Learner & Adaptable: Ability to quickly learn and integrate new technologies
Problem-Solving & Analytical Thinking: Strong critical thinking and troubleshooting skills
Passion for AeroSpace & Innovation
Language Requirements: Advanced proficiency in English, with proven fluency at the C2 level in the language

Job Responsibility

Project Leadership – Oversee and manage multiple projects from inception to completion, ensuring timely delivery and alignment with company objectives
Governance & Risk Management – Establish and maintain project governance, escalating issues and risks to leadership when necessary
Cross-Functional Leadership – Lead diverse teams across TEKEVER to drive project success
Project Delivery – Ensure TEKEVER meets contractual and capability commitments
Reporting & Communication – Maintain project communication and develop tailored reports for different stakeholders
Customer Relations – Build strong relationships with customers, understanding their needs and exceeding expectations
International Travel – Frequent travel to customer locations worldwide

What we offer

An excellent work environment and an opportunity to make a difference
Salary Compatible with the level of proven experience

Fulltime

Quality Manager - Rail

Hayley Dexis has an opportunity available for a forward-thinking Quality Manager...

Location

United Kingdom , Manchester

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

April 19, 2026

Requirements

Experience in a senior quality role within a demanding, high-compliance industry (rail, engineering, manufacturing, aerospace, automotive, defence, etc.)
Experience managing multiple projects in a fast-moving environment
Excellent leadership skills and the ability to influence at all levels
Lead Auditor training
Strong QMS knowledge
Experience with regulatory requirements
Knowledge of ISO 9001:2015
Ideally have experience with RISAS/RISQS assurance

Job Responsibility

Lead a Culture of Quality: Champion a 'right-first time' mindset across the division
Promote proactive customer focus and ensure customer expectations are exceeded
Act as the go-to authority on Quality Systems and best practice
Governance & Compliance: Ensure all processes are supported with robust procedures and work instructions
Review and maintain documentation to guarantee compliance, clarity, and effectiveness
Report on key quality metrics, enabling data-driven decisions
Maintain our management system in alignment with ISO 9001 and relevant industry standards
Assurance: Lead and develop the internal and external audit programme
Manage concession processes and non-conformances with rigour and transparency
Provide strong leadership for our engineering and inspection teams

What we offer

Company vehicle
From 23 days annual leave (plus public/bank holidays) increased with length of service
Training provided through our own Hayley Academy
Company pension (if eligible)
Life Assurance cover (x2 salary)
Invitation to healthcare schemes
Wellness programmes
Uniform and PPE provided
Excellent opportunities and career prospects available

Fulltime

Senior Customer Success Manager - Defence

Immersive Labs

Location:
United Kingdom

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
February 18, 2026

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Location:United Kingdom

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Job Posted:
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