Senior Customer Success Manager - Defence Job at Immersive Labs

Program Manager

Lead complex and high-impact programs from concept through delivery, applying pr...

Location

Australia , Canberra; Brisbane

Salary:

Not provided

Bluestaq

Expiration Date

Until further notice

Requirements

Minimum 10–12 years of experience in program management and systems delivery within Defence, government or complex technology programs
Relevant tertiary qualification in engineering, project management or a related field (PMP, PgMP or equivalent credentials highly regarded)
Demonstrated success leading cross-functional teams in high-security or Defence environments
Deep understanding of Agile and traditional project management methodologies
Strong stakeholder management, influencing and communication skills, including experience briefing senior Defence and government clients
Proven ability to manage competing priorities, complex dependencies and risk under tight timelines
High level of analytical thinking, systems-based problem solving and strategic decision-making
Willingness to travel within Australia to customer and partner locations, including secure government or defence sites, and occasional travel to Bluestaq offices in the United States
Australian citizenship and eligibility to obtain and maintain an Australian Government NV1 security clearance

Job Responsibility

Lead end-to-end program lifecycle management—from planning, execution and delivery to sustainment and closure
Build and maintain trusted relationships across Defence, government and industry stakeholders
Translate strategic objectives into actionable program plans, measurable milestones and accountable deliverables
Manage schedules, budgets and risks with precision
Drive integration across engineering, operations and product teams
Develop and maintain program reporting structures, documentation and dashboards using tools such as Confluence and Jira
Anticipate and mitigate program risks through proactive planning, clear communication and strong governance

What we offer

Superannuation
Annual performance bonus
Private health cover allowance
Health/wellness allowance
Professional subscription
Salary sacrifice and salary packaging options
Additional 1 week of annual leave per year = 5 weeks per year
Other leave in accordance with the National Employment Standards and state long service leave legislation

Fulltime

Business Development Manager – Tapes

A rare opportunity for a successful and ambitious Area Sales Manager or Business...

Location

United Kingdom , Midlands

Salary:

40000.00 GBP / Year

Wallace Hind

Expiration Date

Until further notice

Requirements

Have a proven track record of success selling technical industrial tapes, ideally with experience of aerospace and defence tier one and OEM markets at a senior level with technical decision makers
Have an excellent knowledge of technical industrial tapes and their applications
Need the tenacity to get in front of decision makers and grow a market, as well as good communication and influencing skills, and be able to build relationships as project lead times can be long

Job Responsibility

Working closely with the Sales Director, the Business Development Manager role is a mix of mainly new business, some existing account development and winning new projects from existing customers
The company already has significant business in these markets and are looking to increase it with this new role by selling “technical solutions” and “problem solving” for clients, not commodity selling
You will be looking to get specified on projects supplying general industrial, aerospace and defence manufacturers and first tier suppliers with a wide range of technical industrial tapes with applications “from launch to landing”
You will be developing business by getting in front of technical decision makers and asking technical questions, to build client relationships, using a project pipeline approach
You will also work closely with the Marketing Manager to generate content, interest and leads – you will also be supported in all areas of the marketing mix, including exhibitions

What we offer

Bonus, commission worth up to 20-25% of basic- realistic and uncapped
Car Allowance plus mileage
Pension Scheme
Death in Service x3 annual salary
Full Home Remote Comms, Mobile, Laptop etc

Fulltime

Operations Support Manager

At Boeing, we innovate and collaborate to make the world a better place. We’re c...

Location

Australia , Edinburgh

Salary:

Not provided

Boeing

Expiration Date

Until further notice

Requirements

Proven experience leading multi-disciplinary, geographically distributed teams in complex defense or aerospace programs
Strong stakeholder management, risk management, and communication skills
Familiarity with P-8A operations, training, sustainment, or similar military aviation platforms is highly desirable
Extensive experience in managing complex projects to successful completion
Formal Project Management, Engineering, Business or Management Tertiary qualifications are desired, however, a high-level prior experience will be considered
Experience leading or working within a program of works / Project Management Office
Experience preparing and submitting contracted deliverables using the Australian Defence Standard for Defence Contracting (ASDEFCON)
Demonstrated proficiency in all project management areas in accordance with accepted industry project management standards
Demonstrated leadership qualities and ability to exert influence at multiple organisational levels
High level communication and negotiation skills with a strong focus on building successful relationships with a broad range of stakeholders

Job Responsibility

Lead and collaborate with geographically dispersed, multi-disciplinary teams to plan and execute complex deliverables for the customer
Manage the P-8A Operations portfolio, including Training Services, Cyber Services, Maintenance Training, Field Services, and Ground Support segments (Maintenance/Modification and Help Desk)
Identify, monitor, and mitigate project risks and issues
pursue opportunities to improve outcomes and escalate promptly when additional support is required
Conduct regular review meetings with senior stakeholders to report progress, align on priorities, and establish strategic goals
Provide timely, detailed reporting on P-A8 Operational Team performance and program status directly to the P-8A Program Director and other stakeholders
Proactively engage with P-8 project stakeholders, including SRSPO and SRG customers, to ensure delivery of agreed results and sustained customer satisfaction

What we offer

We value the health and wellbeing of our employees and offer true flexibility allowing you to balance your career with what is important to you outside of work
Working within our team, you will have the opportunity to gain in-depth exposure across various exciting projects and build on your professional network with internal stakeholders and external partners in the industry
We understand the importance of work-life balance and provide a mixture of flexible office and remote working options
We will celebrate your successes and achievements with a formal reward and recognition program and through employee awards
We value your professional development and will provide a vast range of formal and informal training, as well as assistance to further education
We offer competitive salary packaging options and our Employee Incentive Program includes a bonus scheme and a wide range of corporate discounts
As part of a global company, your career opportunities extend internationally

Fulltime

Project Manager

Project Manager to lead and deliver high value, complex projects across its Surf...

Location

United Kingdom , Dorchester

Salary:

Not provided

Morson Talent

Expiration Date

Until further notice

Requirements

Experience of successfully delivering complex technical products from initial design definition through to final test and acceptance into service
Excellent organisational and leadership skills and experience with leading diverse teams, stakeholders and suppliers
Experience of managing significant value (financial, strategic) projects to challenging timescales, budgets and requirements
Domain experience in the defence business or a recognised high end technical industry
Good commercial skills and awareness of relevant contractual aspects associated with project delivery
Ability to effectively communicate, present and negotiate direct with key external stakeholders (Government, Navy, industry) often in overseas environments
The successful candidate must be able to achieve full SC (Security Clearance)

Job Responsibility

Reporting to all internal and external stakeholders including travelling for face to face communications
Defining the project structure, planning and WBS building on the information generated during the bid phase
Definition of the Project Team that will lead the project delivery
Clear definition and placement of work packages including key subcontracts required to deliver the project
Ensuring appropriate risk, opportunity, security, trade controls, quality and configuration management for the project
Planning, monitoring, control and update of the project including management of project Life Cycle
Management gate reviews
Ensuring that the contract remains up to date and consistent with the project goals and business objectives
Ensuring that contract milestones are met and that cash flow is optimised
Stakeholder management

What we offer

Competitive salary
Career Development and Training
25 days holiday (increasing to 28 days after 5 years employment and 30 days after 10 years)
Dental Cover and Employee Assistance Programme
Flexible working patterns
Flexible working
Generous pension scheme
Progression and personal development opportunities

Fulltime

Project Manager

The Project Manager at TEKEVER France leads complex, multi-domain projects acros...

Location

France , Toulouse

Salary:

Not provided

Tekever

Expiration Date

Until further notice

Requirements

Advanced Education – Postgraduate degree in a relevant field
Industry Expertise – Aerospace or UAS industry knowledge
Technical Project Management – Experience handling multi-disciplinary technical workloads
Proven Experience – Successfully delivering complex projects under tight deadlines
Leadership Skills – Strong experience managing cross-functional teams
Stakeholder Management – Ability to engage with senior internal and external stakeholders
Quick Learner & Adaptable: Ability to quickly learn and integrate new technologies
Problem-Solving & Analytical Thinking: Strong critical thinking and troubleshooting skills
Passion for AeroSpace & Innovation
Language Requirements: Advanced proficiency in English, with proven fluency at the C2 level in the language

Job Responsibility

Project Leadership – Oversee and manage multiple projects from inception to completion, ensuring timely delivery and alignment with company objectives
Governance & Risk Management – Establish and maintain project governance, escalating issues and risks to leadership when necessary
Cross-Functional Leadership – Lead diverse teams across TEKEVER to drive project success
Project Delivery – Ensure TEKEVER meets contractual and capability commitments
Reporting & Communication – Maintain project communication and develop tailored reports for different stakeholders
Customer Relations – Build strong relationships with customers, understanding their needs and exceeding expectations
International Travel – Frequent travel to customer locations worldwide

What we offer

An excellent work environment and an opportunity to make a difference
Salary Compatible with the level of proven experience

Fulltime

Project Manager

We’re looking for a Project Manager to lead and deliver multiple projects within...

Location

United Kingdom , Coventry

Salary:

48000.00 - 60000.00 GBP / Year

Manufacturing Technology Centre

Expiration Date

Until further notice

Requirements

Experience delivering complex projects in an engineering or professional services environment
Strong knowledge of project management processes and tools (APM competencies, PMP, PMO)
Skilled in MS Office and MS Project
Excellent leadership, communication, and stakeholder management skills
Analytical, results-driven, and calm under pressure
A level of security clearance is required (or willingness to obtain)

Job Responsibility

Lead and manage the successful delivery of a number of complex projects across various MTC technology themes for major MTC clients
Capture and translate customer requirements into actionable project plans
Liaise with resource owners / team leaders to ensure effective use of resources in delivering project quality, cost & delivery within project scope
Manage any changes to project scope via the recognised “Change Request” process
Define, measure and report regular updates of project performance to the client, senior management and key stakeholders
Act as champion for project management processes, tools & techniques and contribute to continuous improvement activities

What we offer

Flexibility
Professional development opportunities
Culture that values innovation and continuous improvement

Fulltime

Security Controller

To deliver ATLAS UK regulatory functions under HMG’s UK Gov’s 007 Security polic...

Location

United Kingdom , Dorchester

Salary:

Not provided

Morson Talent

Expiration Date

Until further notice

Requirements

Degree in Security & Risk Management / Business Management or previous work related experience with the security domain
Impressive, demonstrable track record and skills/experience gained within a similar position at a similar level
Understanding of the defence market, particularly maritime products, custom and practice for development and procurement cycles
Comprehensive understanding of UK GovS 007 Security
Strong leadership and management skills and experience
Credible and confident communicator (written and verbal) at all levels
Strategic thinker with the ability to influence at a senior level
Strong analytical and problem solving ability
Ability to monitor and interpret emerging threats, geopolitical developments, and defence sector trends
Competent to act as the day-to-day liaison with a number of external agencies in respect of our obligations as a FSC contractor including, but not limited to the allocated Government Security Advisor, other members of DE&S PSyA, IVCO, UKSV, WARP, NCSC & DAIS

Job Responsibility

Responsible for the company’s security measures and information assurance, ensuring confidentiality, integrity and availability of information and assets. Follows a risk-based approach, implementing pragmatic and proportionate measures to comply with legislative, regulatory and customer requirements whilst ensuring that business goals and objectives can be met: Personnel – Vetting, Induction, Training and Awareness, Supervision and Aftercare, Investigations and Reporting
Physical – Identifying and advising on measures to meet operational requirements, supervision and oversight of all physical security controls and control of secure storage facilities for the site to include the manned guard service contract
Contract – ensuring enterprise / project compliance and managing security into the supply chain
Information – managing all aspects of classified information from creation through to destruction. Includes the safeguarding, accounting, muster, audit, transmission and destruction of assets
Supply Chain Security – Work with ATLAS UK PSC & Procurement to manage ATLAS UK supply chain in accordance with NPSA, NCSC & MOD requirements
Controls – Author of security policies & processes, audits, advice, reporting, incident investigation and response
Represent the company at government and industry security forums, contributing to collective defence sector resilience
Process Owner for all non-IT related security policies and procedures within the company (Winfrith only)
Investigating suspected breaches of security
Manage & oversee ATLAS UK Crypto holdings in accordance with the MOD policy JSP 490

New

Western & Central Europe Sales Manager

The Western & Central Europe Sales Manager will lead sales and business developm...

Location

France

Salary:

Not provided

James Fisher

Expiration Date

March 06, 2026

Requirements

Proven experience in sales, preferably within the European defence sector
Strong knowledge of sales principles, techniques, and best practices
Proficiency in using sales management software and tools
Ability to work independently and as part of a team
Strong organisational and time management skills
Fluency in English
Ability to perform effectively under pressure
Manage multiple priorities
Apply strong problem‑solving skills with exceptional attention to detail
Excellent communication and interpersonal capability

Job Responsibility

Identify and pursue new business opportunities within the defence sector in Western & Central Europe and NATO
Build and maintain strong relationships with key clients and stakeholders especially the large European Primes, MoD’s and NATO
Develop and implement sales strategies to achieve sales targets and objectives
Conduct market research to identify trends, opportunities, and competitive landscape
Prepare and deliver sales presentations, proposals, and contracts
Collaborate with internal teams to ensure customer satisfaction and successful project delivery
Monitor and report on sales performance, providing regular updates to senior management
Participate in industry events, conferences, and trade shows to promote the company's products and services

What we offer

Competitive salary
Clear pathways for career development and organisational visibility
Inclusive and supportive culture that values individual contributions
Meaningful work with impact across safety, innovation, and global operations

Fulltime

Senior Customer Success Manager - Defence

Immersive Labs

Location:
United Kingdom

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
February 18, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Senior Customer Success Manager - Defence

Program Manager

Business Development Manager – Tapes

Operations Support Manager

Project Manager

Project Manager

Project Manager

Security Controller

Western & Central Europe Sales Manager

Senior Customer Success Manager - Defence

Immersive Labs

Location:United Kingdom

Category:Customer Service

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:February 18, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Senior Customer Success Manager - Defence

Program Manager

Business Development Manager – Tapes

Operations Support Manager

Project Manager

Project Manager

Project Manager

Security Controller

Western & Central Europe Sales Manager

Location:
United Kingdom

Category:
Customer Service

Contract Type:
Not provided

Job Posted:
February 18, 2026