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Senior Customer Success Manager – Political Vertical (DSP)

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IQM Corporation

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Job Description:

IQM is seeking a highly motivated and experienced Senior Customer Success Manager (CSM) to join our growing team, focused on the Political Vertical. In this role, you will directly manage relationships with political clients ranging from self-serve to managed-service accounts ensuring they maximize the value of our DSP platform. You’ll serve as a trusted advisor, trainer, and strategic partner to campaigns, agencies, and advocacy groups that leverage programmatic media for political advertising. This position requires strong expertise in programmatic advertising, a deep understanding of political compliance, and a passion for helping clients succeed in a fast-paced, high-stakes environment.

Job Responsibility:

  • Client Management & Success: Serve as the primary point of contact for assigned political accounts, including self-serve and managed-service
  • Build and maintain strong client relationships to drive satisfaction, retention, and upsell opportunities
  • Translate client campaign goals into actionable platform strategies that ensure success
  • Training & Enablement: Lead onboarding sessions and structured training programs for political clients
  • Provide ongoing education on new features, compliance requirements (FEC, state-level regulations), and best practices in political programmatic advertising
  • Campaign Support: Partner with clients on campaign setup, optimization, troubleshooting, and real-time adjustments
  • Support managed-service campaigns to ensure delivery, performance, and compliance standards are met
  • Strategic Guidance: Act as a subject matter expert in political advertising, advising on targeting strategies, inventory (CTV, display, mobile, OTT), and voter audience segmentation
  • Collaborate with AdOps, Sales, and Product teams to represent client feedback and influence product improvements
  • Retention & Growth: Monitor client health, proactively identify risks, and develop success plans to secure renewals
  • Identify and drive upsell opportunities to expand platform adoption

Requirements:

  • 5+ years in Customer Success, Account Management, or Ad Operations
  • Strong background in AdTech, programmatic advertising, and DSP platforms
  • Political tech or agency-side experience (Required)
  • Direct experience with political advertising and compliance regulations (FEC, state-level)
  • Experience managing self-serve and managed-service clients in fast-paced environments
  • Exceptional communication, presentation, and relationship-building skills
  • Proven ability to train and enable clients on complex SaaS or AdTech platforms
  • Analytical mindset with the ability to turn campaign data into actionable insights
  • Strong organizational skills with the ability to manage multiple accounts and deadlines

Additional Information:

Job Posted:
January 02, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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