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IQM is seeking a highly motivated and experienced Senior Customer Success Manager (CSM) to join our growing team, focused on the Political Vertical. In this role, you will directly manage relationships with political clients ranging from self-serve to managed-service accounts ensuring they maximize the value of our DSP platform. You’ll serve as a trusted advisor, trainer, and strategic partner to campaigns, agencies, and advocacy groups that leverage programmatic media for political advertising. This position requires strong expertise in programmatic advertising, a deep understanding of political compliance, and a passion for helping clients succeed in a fast-paced, high-stakes environment.
Job Responsibility:
Client Management & Success: Serve as the primary point of contact for assigned political accounts, including self-serve and managed-service
Build and maintain strong client relationships to drive satisfaction, retention, and upsell opportunities
Translate client campaign goals into actionable platform strategies that ensure success
Training & Enablement: Lead onboarding sessions and structured training programs for political clients
Provide ongoing education on new features, compliance requirements (FEC, state-level regulations), and best practices in political programmatic advertising
Campaign Support: Partner with clients on campaign setup, optimization, troubleshooting, and real-time adjustments
Support managed-service campaigns to ensure delivery, performance, and compliance standards are met
Strategic Guidance: Act as a subject matter expert in political advertising, advising on targeting strategies, inventory (CTV, display, mobile, OTT), and voter audience segmentation
Collaborate with AdOps, Sales, and Product teams to represent client feedback and influence product improvements
Retention & Growth: Monitor client health, proactively identify risks, and develop success plans to secure renewals
Identify and drive upsell opportunities to expand platform adoption
Requirements:
5+ years in Customer Success, Account Management, or Ad Operations
Strong background in AdTech, programmatic advertising, and DSP platforms
Political tech or agency-side experience (Required)
Direct experience with political advertising and compliance regulations (FEC, state-level)
Experience managing self-serve and managed-service clients in fast-paced environments
Exceptional communication, presentation, and relationship-building skills
Proven ability to train and enable clients on complex SaaS or AdTech platforms
Analytical mindset with the ability to turn campaign data into actionable insights
Strong organizational skills with the ability to manage multiple accounts and deadlines