Senior Customer Success Manager

Senior Manager, Customer Success

The Senior Manager of Customer Success will build and lead the Customer Success ...

Location

India , Hyderabad

Salary:

Not provided

Seismic

Expiration Date

Until further notice

Requirements

8+ years in Customer Success, Account Management, Professional Services, Renewals, or any B2B SaaS post-sales role
3+ years managing Customer Success Managers or post-sales teams, preferably in B2B SaaS
Managed teams overseeing adoption, retention, value realization, risk mitigation, and executive engagement
Strong understanding of Customer Success operating metrics, including customer health, adoption, GRR, NRR, churn risk, renewal readiness, and forecast hygiene
Experience working in a global SaaS organization across regions, cultures, and time zones

Job Responsibility

Build and lead the Customer Success team in Seismic's India hub, supporting a high-volume book of business through scaled digital engagement
Create a strong team culture and drive consistent customer engagement, adoption, risk management, renewal readiness, and value realization at scale
Collaborate with Customer Success leadership and Seismic's Customer Experience organization to translate Seismic's global strategy into regular team execution, with a focus on using AI and automation to streamline workflows, scale customer touchpoints, and increase team productivity
Serve as an escalation point for internal teams and customers
Lead and develop a team of Customer Success Managers and Renewals Specialists in Seismic's India hub, ensuring the team meets customer satisfaction and retention targets
Hire, onboard, coach, and develop a high-performing Customer Success team in India
Establish operating rhythms and management routines that drive measurable improvements across customer engagement, adoption, risk mitigation, renewal readiness, and customer value
Serve as an escalation resource for CSMs, internal teams, and customers
Partner cross-functionally to remove blockers, improve CSM effectiveness, and represent Customer Success with customers and prospects
Evolve Seismic's Digital Customer Success program at the India hub

Fulltime

At Mixmax, we're building the future of how revenue teams work — smarter, faster...

Location

United States

Salary:

Not provided

Mixmax

Expiration Date

Until further notice

Requirements

5+ years of experience in Customer Success, Account Management, or a related SaaS role
Proven track record managing strategic accounts with strong retention and expansion performance
Comfortable navigating renewals and commercial conversations with senior stakeholders
Strong product acumen and the ability to quickly become a trusted product expert
Analytical mindset with experience using customer health, usage, and engagement data to drive decisions
Experience working cross-functionally with Sales, Product, and Engineering teams
High ownership and comfort operating independently in a fast-moving remote environment
Familiarity with tools like Salesforce, Gainsight, Vitally, or similar CS platforms
Curiosity and comfort experimenting with AI and automation tools to improve workflows and customer outcomes
Strong understanding of the modern GTM landscape and how revenue teams operate

Job Responsibility

Manage and grow a portfolio of strategic accounts with consistent retention and expansion results
Build trusted relationships with customer stakeholders and become a strategic advisor to their GTM teams
Drive onboarding, adoption, renewals, and expansion opportunities across your book of business
Use customer usage data and health signals to proactively identify risks and opportunities
Leverage AI and automation tools to scale outreach, improve workflows, and surface actionable insights
Partner closely with Sales, Product, and Engineering to advocate for customer needs
Support team growth through knowledge sharing, onboarding support, and process improvements
Help improve how Customer Success operates as the company scales

What we offer

Remote-first culture with async-friendly workflows
Fast-growing product with strong market fit and an engaged customer base
High-autonomy environment focused on quality, ownership, and momentum
Competitive compensation, meaningful equity, and flexible time off
Thoughtful, collaborative teammates who care deeply about customers and craft

Fulltime

Senior Manager, Customer Success

As a Senior Manager, Customer Success, you’ll lead a team of six experienced CSM...

Location

United States

Salary:

Not provided

Clutch

Expiration Date

Until further notice

Requirements

5+ years of people leadership experience in Customer Success or Account Management, ideally leading CSMs in post-implementation, B2B SaaS environments
Expertise in fintech or other regulated, complex industries where success requires executive alignment, precision, and cross-functional coordination
Experience leading CSMs who manage strategic or enterprise-level customers, with a focus on coaching executive presence and commercial acumen
Strength in coaching and talent development, building confident, accountable CSMs who own their outcomes
Proven success in renewal and expansion mechanics, including forecasting, pipeline management, and joint sales motions
Strong operational skills, capable of bringing clarity and structure to evolving processes in a fast-paced, scaling environment
Executive presence and storytelling ability, able to guide senior stakeholders through strategic and high-stakes conversations
Bias to action and ownership mindset, moving initiatives forward amid ambiguity while maintaining strong team alignment
Data fluency, with the ability to interpret team and customer data, identify trends, and drive continuous improvement
Collaborative approach, working closely with Product, Support, and Professional Services to execute shared customer outcomes

Job Responsibility

Lead a team of six experienced CSMs serving mid-market and Lighthouse Credit Unions, including several of Clutch’s largest and most strategic customers with contracts up to and above $1M+ ARR
Drive post-implementation success, ensuring customers deploy new features, realize measurable value, and expand their partnership with Clutch
Own outcomes across retention, expansion sourcing, and building scalable processes and playbooks across the CS org
Coach CSMs on executive-level renewals while building repeatable frameworks that scale
Work closely with Product, Support, and Professional Services to guide feature rollouts, strengthen adoption, and deepen executive alignment
Shape the playbooks and cadences that define our next stage of growth
Quarterback challenging customer situations, earning trust from both your team and senior stakeholders
Implement operating cadences and take full ownership of the team’s KPIs and forecasting accuracy
Identify and lead process improvement initiatives, strengthening team consistency and predictability
Guide the team through high-stakes renewals with confident, predictable forecasting

What we offer

Remote Flexibility
Unforgettable Off-Sites: Twice a year, bond with colleagues in exciting destinations
Paid Time Off: Enjoy flexible PTO days yearly
Stock Options
Home Office Setup: Create your ideal workspace with a dedicated budget for home office essentials
Work Trip Budget: Grow personally and professionally with a budget for work-related trips and co-working
Health Coverage: Prioritize your well-being with comprehensive health and dental insurance plans

Fulltime