This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
At Boeing, we innovate and collaborate to make the world a better place. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us. Boeing Global Services is currently looking for a Senior Customer Success Management Specialist. (Versatile Specialist) Our mission is to continuously innovate and deliver an integrated digital experience for the aviation industry that delights customers and improves operational safety and efficiency. This role will be based in Madrid, Barcelona or Seville, Spain. The Customer Experience organization is currently looking for four Senior Customer Success Management Specialist. These positions will focus on supporting the Technical Operations and Airplane Integration lines of business. Our Customer Success Management Specialists have the critical responsibility of ensuring we deliver a first-class experience when deploying our solutions to customers, starting at adoption, expansion and renewal. The successful candidate will understand the importance of collaboration as this position will require working directly with the Product Management Team, Sales and Account Directors, Software Development, Delivery Services and our international customer base.
Job Responsibility
Build strong business relationships with all key stakeholders including customers and the business owners
Foster internal partnerships with Go to Market team (e.g. Sales Directors, Solution Architects, Services Leads, Field Service Representatives, Engagement Managers and Solution Consultants) for assigned accounts
Reporting and escalating up the leadership chain to be sure we have transparency regarding all client successes and issues
Assist the team in measuring customer value by correlating adoption metrics with customer KPIs
Maintain a 360-degree view of overall customer health, ongoing engagements, and issues
Understand and help the team mitigate churn and drive recurring revenue growth
Lead Business Review activities in partnership with the Services Leader and Account / Sales Director
Periodic reports and updates for key executives
Offer customer/market feedback to Boeing's offer managers, services offer managers, and product managers
Align customers' business processes with product capabilities
Management, negotiation, and conflict resolution
Requirements
5+ years of experience in a customer success role
Ability to interface between technical and non-technical stakeholders, internal and external
Expertise in customer management, negotiation, and conflict resolution
Exceptional communication, presentation and relationship-building skills along with a deep commitment to driving an exceptional customer experience and ability to tailor messages to end-users and executives
Experience using or applying metrics to measure performance to ensure high quality delivery
Excels in Professionalism and Partnerships
Ability to work across time zones with a globally dispersed team
Nice to have
7+ years' experience in a customer success role
Experience within a SaaS environment
Previous experience in airline maintenance operations and a solid understanding of aviation concepts
Previous experience in international business and/or multi-cultural environments
Fluency in multiple languages
Bachelors or higher
What we offer
Competitive base pay and incentive programs
Industry-leading tuition assistance program pays your institution directly
Resources and opportunities to grow your career
Up to $10,000 match when you support your favorite nonprofit organizations