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Senior Customer Success Executive

United Kingdom, London Employment contract · Job Posted May 05, 2026
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Job Description

In an uncertain and fast-moving world, GlobalData's mission is to help our clients to be more successful and innovative. The world's largest industries use our unique data, expert analysis, and innovative solutions. We thrive on uncertainty which is why recent global events have increased demand for our services, creating exciting new career opportunities within our Customer Success team. Are you motivated to help our clients understand what’s going to happen in the future within their business? Are you interested in working in a fast-paced, innovative environment? Are you passionate about team development and motivating to exceptional performance? If so, we want to make you part of GlobalData’s success story. As a member of our EMEA Customer Success team, you will work in a growing, energised culture, surrounded by motivated and talented colleagues who support many of the region’s top businesses every day.

Job Responsibility

  • Proactively building relationships with our clients over the phone to ensure they see the full value in our services and are getting the best return on their investment with us
  • Engage, delight and retain clients by supporting business and individual user challenges
  • Work cross-functionally with our research teams to answer our client’s most pressing questions in a timely way
  • Lead internal knowledge-sharing initiatives, such as training sessions, documentation, or mentorship programs
  • Develop an in-depth knowledge of our products and an understanding of what’s happening in the industry so that you can drive continuous client engagement
  • Proactively identify trends in customer needs and partner with Sales Executives and Account Managers to develop an understanding of what the client would like to achieve through our products and identify how we can help them do so
  • Ensure data integrity by updating records in our CRM system
  • Be the ‘voice’ of the customer within our business and provide feedback to all other teams to drive continuous customer success
  • Begin contributing to thought leadership, such as blog posts, webinars, or industry panels

Requirements

  • Bachelor's degree AND/OR 1-3 years’ work experience in a client support/service role
  • Goal orientated with a positive attitude towards KPIs and targets
  • Intellectual curiosity for business, people and culture, and a passion for problem-solving
  • Looks to learn from others and works well independently and within a team
  • Excellent oral and written communication skills
  • Demonstrated ability to meet deadlines and have excellent attention to detail
  • Well defined prioritisation and organisational skills

Nice to have

  • Salesforce and Microsoft Office experience preferred
  • Previous experience in the consumer industry preferred but not required
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