Senior Customer Success Executive Job at 360 Resourcing Solutions (Kingston upon Hull)

Senior Customer Success Executive

In an uncertain and fast-moving world, GlobalData's mission is to help our clien...

Location

United Kingdom , London

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Bachelor's degree AND/OR 1-3 years’ work experience in a client support/service role
Goal orientated with a positive attitude towards KPIs and targets
Intellectual curiosity for business, people and culture, and a passion for problem-solving
Looks to learn from others and works well independently and within a team
Excellent oral and written communication skills
Demonstrated ability to meet deadlines and have excellent attention to detail
Well defined prioritisation and organisational skills

Job Responsibility

Proactively building relationships with our clients over the phone to ensure they see the full value in our services and are getting the best return on their investment with us
Engage, delight and retain clients by supporting business and individual user challenges
Work cross-functionally with our research teams to answer our client’s most pressing questions in a timely way
Lead internal knowledge-sharing initiatives, such as training sessions, documentation, or mentorship programs
Develop an in-depth knowledge of our products and an understanding of what’s happening in the industry so that you can drive continuous client engagement
Proactively identify trends in customer needs and partner with Sales Executives and Account Managers to develop an understanding of what the client would like to achieve through our products and identify how we can help them do so
Ensure data integrity by updating records in our CRM system
Be the ‘voice’ of the customer within our business and provide feedback to all other teams to drive continuous customer success
Begin contributing to thought leadership, such as blog posts, webinars, or industry panels

Fulltime

Senior Customer Success Executive

Location

United States , New York City

Salary:

80000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Demonstrable experience in a customer success role managing a portfolio of B2B accounts, ideally in a SaaS, data, or intelligence business
Track record of driving adoption and retention outcomes across a mid-market or SMB account portfolio
Experience building multi-threaded stakeholder relationships including engagement at Director level
Strong commercial awareness — understands the link between CS activity and ARR outcomes, and acts accordingly
Experience designing and delivering use-case based training tailored to specific customer workflows and objectives
Evidence of contributing to team capability — mentoring, playbook development, or process improvement

Job Responsibility

Manage a portfolio of mid-market pharma accounts from onboarding through pre-renewal, owning adoption and account health
Develop and execute account-specific adoption plans to drive sustained platform engagement
Identify adoption gaps and expand usage through new use cases, users, and workflows
Build and leverage internal champions to increase engagement and reduce reliance on single contacts
Deliver tailored, use-case-driven training aligned to customers' therapeutic and business priorities
Maintain a clear commercial lens across your portfolio — understand each account's ARR, renewal timeline, budget cycle, and strategic importance
Build the renewal case from day one: document value delivered, track adoption milestones, and ensure the customer has a clear ROI narrative before the commercial window opens
Brief your AM on account health, risk signals, and expansion opportunities with the depth and specificity they need to act - not just status updates
Identify expansion signals proactively - new teams, new therapeutic areas, new decision-makers entering the account - and ensure your AM can convert them
Support at-risk renewal situations by designing and executing intervention plans alongside your AM

Fulltime

Senior Customer Success Executive

The Senior Customer Success Executive — Mid-Market owns a portfolio of mid-marke...

Location

United Kingdom , London

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Demonstrable experience in a customer success role managing a portfolio of B2B accounts, ideally in a SaaS, data, or intelligence business
Track record of driving adoption and retention outcomes across a mid-market or SMB account portfolio
Experience building multi-threaded stakeholder relationships including engagement at Director level
Strong commercial awareness — understands the link between CS activity and ARR outcomes, and acts accordingly
Experience designing and delivering use-case based training tailored to specific customer workflows and objectives
Evidence of contributing to team capability — mentoring, playbook development, or process improvement

Job Responsibility

Own a portfolio of mid-market pharma accounts end-to-end — from onboarding through to pre-renewal handoff — with full accountability for health and adoption outcomes
Design and execute account-specific adoption strategies that go beyond initial training to drive sustained, deepening platform use across teams and use cases
Identify adoption ceilings within accounts and develop targeted programmes to break through them — new use cases, new user cohorts, new workflows
Build and activate internal champions to scale your reach within accounts and reduce single-point-of-contact dependency
Deliver use-case based training that speaks directly to the customer's therapeutic priorities and business objectives — not a product catalogue
Maintain a clear commercial lens across your portfolio — understand each account's ARR, renewal timeline, budget cycle, and strategic importance
Build the renewal case from day one: document value delivered, track adoption milestones, and ensure the customer has a clear ROI narrative before the commercial window opens
Brief your AM on account health, risk signals, and expansion opportunities with the depth and specificity they need to act — not just status updates
Identify expansion signals proactively — new teams, new therapeutic areas, new decision-makers entering the account — and ensure your AM can convert them
Support at-risk renewal situations by designing and executing intervention plans alongside your AM

Fulltime

New

Senior Customer Success Manager

Luma's mission is to build multimodal AI to expand human imagination and capabil...

Location

United States , New York

Salary:

124000.00 - 155000.00 USD / Year

Luma AI

Expiration Date

Until further notice

Requirements

5–8 years of relevant experience in Customer Success, Account Management, Strategic Accounts, or a closely related client-facing function, with a track record of owning complex, high-value customer relationships
A senior IC who has demonstrably led scoped projects or workstreams with minimal oversight and meaningful cross-functional impact
Capable of informally mentoring and upleveling junior teammates — through coaching, reviewing their work, modeling craft, and pulling them through hard situations
Strong systems thinker: can spot patterns across accounts, design processes that scale, and integrate CS work into the broader product and GTM architecture
Hands-on operator at heart — still motivated to roll up your sleeves and run the work, not just direct it
Exceptional communicator who can navigate executive conversations, hold the room with technical partners, and translate customer feedback into clear, actionable input for Product and Engineering
Comfortable operating with high autonomy in an ambiguous, fast-evolving environment
Strong sense of ownership and judgment — you make the call when the playbook does not exist, and you escalate cleanly when it should

Job Responsibility

Own a portfolio of Luma's enterprise accounts, driving adoption, retention, and expansion with minimal oversight
Build and maintain executive-level relationships within your accounts — operating as a strategic advisor, not just a point of contact
Run the full enterprise CS motion: structured onboarding, success planning, executive business reviews, renewal management, and expansion identification
Lead scoped customer success initiatives end-to-end — executive business review programs, customer health frameworks, onboarding journeys for new customer segments, technical enablement programs
Informally mentor and coach CSMs through account reviews, customer escalations, and day-to-day craft — modeling what great looks like without formal management accountability
Serve as a senior voice of the customer to Product, Engineering, Research, and GTM leadership — synthesizing patterns across accounts into clear, prioritized input that influences roadmap and strategy
Diagnose and resolve complex, ambiguous customer problems where no established playbook exists — and codify the resulting solutions into repeatable practices for the team
Define and refine core CS processes — account segmentation, success planning, QBRs, renewals, escalation paths — as the function scales
Partner cross-functionally with Sales, FDC, Solutions, Product, and Engineering to integrate CS work into Luma's broader GTM motion
Run point on high-stakes customer escalations and executive-level relationships, including technical deep dives and strategic alignment conversations

Fulltime

New

Senior Customer Success Manager

We are looking for a Senior Customer Success Manager to own and grow a portfolio...

Location

United States , Las Vegas

Salary:

Not provided

ChargerGoGo

Expiration Date

Until further notice

Requirements

7+ years of experience in Customer Success, Strategic Account Management, Enterprise Account Management, Partnerships, or a related customer-facing revenue role
Proven track record of driving expansion revenue within existing accounts
Experience managing multi-location, enterprise, franchise, venue, retail, hospitality, or distributed account structures
Strong commercial judgment and ability to identify growth opportunities within complex accounts
Strong analytical ability, with experience translating performance data into practical customer recommendations
Experience leading executive-level customer conversations, QBRs, or strategic business reviews
Excellent communication, presentation, negotiation, and relationship-management skills
Ability to work cross-functionally with Sales, Operations, Finance, Marketing, Advertising, and executive leadership
Strong organizational skills and ability to manage multiple accounts, priorities, risks, and follow-ups
Comfortable working in a fast-paced, growth-stage environment with evolving processes and priorities

Job Responsibility

Manage a portfolio of strategic accounts, including venue groups, enterprise chains, high-revenue operators, and distribution partners
Build strong relationships with customer stakeholders across Operations, Marketing, Finance, and executive leadership
Lead customer performance conversations, Executive Business Reviews, and Quarterly Business Reviews
Develop account plans that identify retention risks, expansion opportunities, stakeholder priorities, and revenue growth strategies
Drive expansion opportunities, including additional location rollouts, additional units per site, premium placements, and broader enterprise penetration
Analyze performance metrics such as revenue per unit, usage trends, uptime, downtime, deployment status, and account-level revenue growth
Identify underperforming locations or units and recommend practical solutions to improve results
Partner with Operations to support deployment execution, uptime, maintenance priorities, and customer escalations
Collaborate with Sales on expansion strategy and account growth opportunities
Work with Finance to support revenue-share accuracy, reporting clarity, and customer-facing financial discussions

Fulltime

New

Senior Customer Success Manager

With very limited direction, the Senior Customer Success Manager delivers post-s...

Location

United States , New York

Salary:

128000.00 - 161000.00 USD / Year

BlackLine

Expiration Date

Until further notice

Requirements

Years of Experience in Related Field Domain expertise - 7+ years of experience in accounting/auditing and/or in accounting/auditing/financial industry software solutions
Prior experience as a Controller and/or Director or Finance
Education: Bachelor's degree in Accounting, Economics or Business Administration Master of Business Administration or equivalent
5+ years BlackLine experience required or equivalent
6 Years Customer facing experience (internal or external)
CPA, CIA or related professional accounting certification
Updated knowledge of current accounting practices and changes in the industry
Knowledge of Gainsight, Salesforce CRM, etc.
Ability to deal with changing priorities and high-pressure situations with poise diplomacy and tact
Highly process-oriented mindset, with a love of telling stories with data

Job Responsibility

Deliver on Customer Success program strategy specifically associated with BlackLine onboarded customer as it relates to assigned customers
Track, validate, and provide feedback to AM team to ensure the customer moves through the entire BlackLine journey after initial contract implementation
Deliver actionable advice, coaching and expertise regarding the features and usage of BlackLine's solutions to increase product adoption and to assist the Account Management team in license expansion
Expertly educate clients on existing and new product features and functionality, and how it can contribute to their business objectives
Perform Success Planning activities (Business Reviews, Success Reviews and Success Path creation) for onboarded clients to ensure BlackLine understands their corporate goals and objectives and the client understands their usage and the path forward to gain more efficiency with the solutions
Continually communicate BlackLine value to customer through the entire customer journey
Work as a team with sales executives and other departments on account planning focused on account expansion, reduction of license and product adoption whitespace, increased customer sentiment, and reduced churn risk
Perform effective, Success Reviews, Business Reviews, Success Reviews, customer advocacy activities, solution coaching and other adoption deliverables via webcasts, teleconferences and/or onsite visits
Address assigned client activities' impact on BlackLine and provide best practices. Includes, but not limited to organizational changes, global rollout, and ERP changes. Ensure ERP changes that result in risk of churn or attrition is document
Keep current on all BlackLine solutions, including detailed product functionality and its proper use

What we offer

short-term and long-term incentive programs
robust offering of benefit and wellness plans

Fulltime

New

Senior Customer Success Engineer

Location

Germany , Berlin

Salary:

Not provided

Palo Alto Networks Italia

Expiration Date

Until further notice

Requirements

BS/MS in Computer Science, Electrical Engineering, Computer Engineering or a related technical field
Minimum 5 years relevant work experience in pre-sales, post-sales, technical support, consulting or similar roles
In-depth understanding of networking and security concepts and experience with multi-vendor networking devices such as routers, switches, firewalls, traffic generators, etc.
Understanding SASE architecture and value proposition
Past experience with Data Security product suite (CASB, DLP)
Enterprise-level designing/troubleshooting experience in Routing Protocols (BGP / OSPF / EIGRP)
Expertise with Remote Access VPN solutions, IPSEC, PKI & SSL, TCP/IP, Authentication Protocols (SAML, SSO, LDAP, RADIUS, etc.)
Knowledge of Linux (including BASH and Python scripting)
Proven track record of managing customer escalations, balancing customer expectations and negotiating successful resolutions
Strong consulting and project management skills

Job Responsibility

Ensure customers are maximizing their return on investment by rapidly implementing and operationalizing Palo Alto Networks SASE solutions to achieve their business and security objectives
Assist customers in implementing Palo Alto Networks SASE solutions and fully integrate these into their security and networking operations
Be the first line of defense in proactively addressing customer needs for technical assistance, and coordinating and prioritizing timely resolutions with engineering teams
Serve as a customer advocate in influencing product roadmap and improvements
Coach customers on how to establish and manage their Cloud Security Change Management / Governance / Center of Excellence program
Identify risks to the customer achieving their stated business goals and work with the account team to build a risk mitigation plan or escalate as needed
Develop a comprehensive understanding of typical business challenges faced by customers and common objectives to appropriately map features and associated business benefits to address their needs
Be a Go-To customer expert on Palo Alto Networks SASE security solutions and become a Subject Matter expert over time
Performance metrics include CSAT, Renewal rate, Upsell / Cross-sell lead identification, Reference-ability, Renewal likelihood, Adoption, Consumption, Customer Engagement

New

Senior Customer Success Engineer

Location

Germany , Berlin

Salary:

Not provided

Palo Alto Networks

Expiration Date

Until further notice

Requirements

BS/MS in Computer Science, Electrical Engineering, Computer Engineering or a related technical field
Minimum 5 years relevant work experience in pre-sales, post-sales, technical support, consulting or similar roles
In-depth understanding of networking and security concepts and experience with multi-vendor networking devices such as routers, switches, firewalls, traffic generators, etc.
Understanding SASE architecture and value proposition
Past experience with Data Security product suite (CASB, DLP)
Enterprise-level designing/troubleshooting experience in Routing Protocols (BGP / OSPF / EIGRP)
Expertise with Remote Access VPN solutions, IPSEC, PKI & SSL, TCP/IP, Authentication Protocols (SAML, SSO, LDAP, RADIUS, etc.)
Knowledge of Linux (including BASH and Python scripting)
Proven track record of managing customer escalations, balancing customer expectations and negotiating successful resolutions
Strong consulting and project management skills

Job Responsibility

Ensure customers are maximizing their return on investment by rapidly implementing and operationalizing Palo Alto Networks SASE solutions to achieve their business and security objectives
Assist customers in implementing Palo Alto Networks SASE solutions and fully integrate these into their security and networking operations
Be the first line of defense in proactively addressing customer needs for technical assistance, and coordinating and prioritizing timely resolutions with engineering teams
Serve as a customer advocate in influencing product roadmap and improvements
Coach customers on how to establish and manage their Cloud Security Change Management / Governance / Center of Excellence program
Identify risks to the customer achieving their stated business goals and work with the account team to build a risk mitigation plan or escalate as needed
Develop a comprehensive understanding of typical business challenges faced by customers and common objectives to appropriately map features and associated business benefits to address their needs
Be a Go-To customer expert on Palo Alto Networks SASE security solutions and become a Subject Matter expert over time
Performance metrics include CSAT, Renewal rate, Upsell / Cross-sell lead identification, Reference-ability, Renewal likelihood, Adoption, Consumption, Customer Engagement

Fulltime

Select Country

Senior Customer Success Executive

Job Description

Job Responsibility

Requirements

Nice to have

Looking for more opportunities?

Senior Customer Success Executive

Senior Customer Success Executive

Senior Customer Success Executive

Senior Customer Success Executive

Senior Customer Success Manager

Senior Customer Success Manager

Senior Customer Success Manager

Senior Customer Success Engineer

Senior Customer Success Engineer

Our AI answers in your language