Senior Customer Success Executive Job at 360 Resourcing Solutions (New York City)

Senior Customer Success Executive

In an uncertain and fast-moving world, GlobalData's mission is to help our clien...

Location

United Kingdom , London

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Bachelor's degree AND/OR 1-3 years’ work experience in a client support/service role
Goal orientated with a positive attitude towards KPIs and targets
Intellectual curiosity for business, people and culture, and a passion for problem-solving
Looks to learn from others and works well independently and within a team
Excellent oral and written communication skills
Demonstrated ability to meet deadlines and have excellent attention to detail
Well defined prioritisation and organisational skills

Job Responsibility

Proactively building relationships with our clients over the phone to ensure they see the full value in our services and are getting the best return on their investment with us
Engage, delight and retain clients by supporting business and individual user challenges
Work cross-functionally with our research teams to answer our client’s most pressing questions in a timely way
Lead internal knowledge-sharing initiatives, such as training sessions, documentation, or mentorship programs
Develop an in-depth knowledge of our products and an understanding of what’s happening in the industry so that you can drive continuous client engagement
Proactively identify trends in customer needs and partner with Sales Executives and Account Managers to develop an understanding of what the client would like to achieve through our products and identify how we can help them do so
Ensure data integrity by updating records in our CRM system
Be the ‘voice’ of the customer within our business and provide feedback to all other teams to drive continuous customer success
Begin contributing to thought leadership, such as blog posts, webinars, or industry panels

Fulltime

Senior Customer Success Executive

The Senior Customer Success Executive — Mid-Market owns a portfolio of mid-marke...

Location

United Kingdom , London

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Demonstrable experience in a customer success role managing a portfolio of B2B accounts, ideally in a SaaS, data, or intelligence business
Track record of driving adoption and retention outcomes across a mid-market or SMB account portfolio
Experience building multi-threaded stakeholder relationships including engagement at Director level
Strong commercial awareness — understands the link between CS activity and ARR outcomes, and acts accordingly
Experience designing and delivering use-case based training tailored to specific customer workflows and objectives
Evidence of contributing to team capability — mentoring, playbook development, or process improvement

Job Responsibility

Own a portfolio of mid-market pharma accounts end-to-end — from onboarding through to pre-renewal handoff — with full accountability for health and adoption outcomes
Design and execute account-specific adoption strategies that go beyond initial training to drive sustained, deepening platform use across teams and use cases
Identify adoption ceilings within accounts and develop targeted programmes to break through them — new use cases, new user cohorts, new workflows
Build and activate internal champions to scale your reach within accounts and reduce single-point-of-contact dependency
Deliver use-case based training that speaks directly to the customer's therapeutic priorities and business objectives — not a product catalogue
Maintain a clear commercial lens across your portfolio — understand each account's ARR, renewal timeline, budget cycle, and strategic importance
Build the renewal case from day one: document value delivered, track adoption milestones, and ensure the customer has a clear ROI narrative before the commercial window opens
Brief your AM on account health, risk signals, and expansion opportunities with the depth and specificity they need to act — not just status updates
Identify expansion signals proactively — new teams, new therapeutic areas, new decision-makers entering the account — and ensure your AM can convert them
Support at-risk renewal situations by designing and executing intervention plans alongside your AM

Fulltime

Senior Customer Success Executive

GlobalData is a specialist information services business on a mission to help ou...

Location

United Kingdom , Kingston upon Hull

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Bachelor's degree AND/OR 1-3 years' work experience in a client support/service role
Goal orientated with a positive attitude towards KPIs and targets
Intellectual curiosity for business, people and culture, and a passion for problem-solving
Looks to learn from others and works well independently and within a team
Excellent oral and written communication skills
Demonstrated ability to meet deadlines and have excellent attention to detail
Well defined prioritisation and organisational skills
Salesforce and Microsoft Office experience preferred
Previous experience in the consumer industry preferred but not required

Job Responsibility

Proactively building relationships with our clients over the phone to ensure they see the full value in our services and are getting the best return on their investment with us
Engage, delight and retain clients by supporting business and individual user challenges
Work cross-functionally with our research teams to answer our client's most pressing questions in a timely way
Lead internal knowledge-sharing initiatives, such as training sessions, documentation, or mentorship programs
Develop an in-depth knowledge of our products and an understanding of what's happening in the industry so that you can drive continuous client engagement
Proactively identify trends in customer needs and partner with Sales Executives and Account Managers to develop an understanding of what the client would like to achieve through our products and identify how we can help them do so
Ensure data integrity by updating records in our CRM system
Be the 'voice' of the customer within our business and provide feedback to all other teams to drive continuous customer success
Begin contributing to thought leadership, such as blog posts, webinars, or industry panels

Fulltime

Senior Customer Success Manager - DACH

The Customer Success (CS) team at Anaconda is the primary relationship layer bet...

Location

Germany , Berlin

Salary:

Not provided

Anaconda

Expiration Date

Until further notice

Requirements

6+ years of experience in customer success, account management, or a related field — with a demonstrated track record managing large enterprise accounts (10,000+ employees) and a $6M+ book of business with accountability for retention and growth outcomes
Demonstrated ability to build and navigate relationships across complex organizations, including VP and C-suite stakeholders
Proficiency with CS platforms, CRM tools, and health scoring methodologies to drive data-informed account management
Prospecting and outreach acumen — able to research accounts, map key stakeholders, and build pipeline from within your book using tools, data, and creative outreach strategies
Experience working with technical buyers — IT, engineering, security, or data science teams — and the ability to translate technical risk and product capability into clear business impact
Comfortable using AI-assisted tools in day-to-day work -- research, documentation, outreach drafts, account prep. Not a power user requirement, but an open-minded practitioner
Exceptional verbal and written communication skills across all levels of an organization, including executive audiences
Bachelor's degree or equivalent experience
Willingness to travel up to 25% for customer onsite visits, executive business reviews, and key account engagements.

Job Responsibility

Own a portfolio of enterprise accounts ($6M+ USD book of business). Build deep relationships across complex organizations — from end users and technical buyers to C-suite and VP-level executives — well beyond the initial point of contact
Arrive at every customer interaction with a prepared point of view. Draw on health scores, product usage data, and engagement signals to drive conversations forward and deliver clear value at each touchpoint. No filler meetings
Maintain rigorous account documentation — success plans, stakeholder maps, risk flags, expansion signals, monthly account pulses, and agreed next steps — that reflects the true state of each account and sets the standard for the broader team
Collaborate with Sales, Product, and Engineering to support customer goals, mitigate risk, and advocate internally for what customers actually need — not just what's easy to deliver
Partner as the CS anchor within a geo-aligned pod (AE, BDR, SE, CSM) — owning the customer relationship continuity that makes renewal and expansion conversations possible. When an AE opens a new door, you've already built the trust that keeps it open
Experience managing enterprise accounts in DACH — with cultural fluency and the ability to build senior relationships in-region. German language skills are required
Proactively research and identify new business units, personas, and decision-makers within your accounts. Craft targeted outreach to expand your stakeholder map and surface expansion opportunities — operating with the same rigor as a business development function when the situation calls for it
Contribute to playbook development, CS engagement templates, and team best practices. Senior CSMs are expected to leave the function stronger than they found it
Leverage AI tools and workflows to research accounts, synthesize usage signals, and prepare for customer interactions -- using available technology to work faster and show up smarter
Mentor and coach less experienced CSMs through deal reviews, account strategy sessions, and informal guidance — translating personal experience into repeatable, teachable approaches

What we offer

You'll thrive in a high-performance environment where results are recognized and rewarded
Your work directly contributes to shaping the future of data science, machine learning, and AI in the enterprise
You'll work alongside a collaborative team that values diverse, thoughtful discussion, clarity and candor
You'll be supported by a culture that puts employees first - with flexible hours, a fully remote setup, and a genuine commitment to your wellbeing and growth

Fulltime

Senior Customer Success Manager Key Accounts

We are looking for a Strategic Accounts Customer Success Manager (CSM) who will ...

Location

United Kingdom , London

Salary:

Not provided

Global-e

Expiration Date

Until further notice

Requirements

At least 4+ years experience in an Account Management or Customer Success Manager role
Prior B2B experience in a software, logistics or SaaS company preferred
Proven ability to manage multiple projects at a time
Experience in generating revenue by expanding on an existing book-of-business
Experience in delivering client-focused solutions based on customer needs
Strong analytical skills with the ability to present data and trends to internal and external clients
Excellent verbal and written English communications skills
Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-levels
Excellent listening, negotiation and presentation skills
BA/BS degree or equivalent preferable

Job Responsibility

Operate as the lead point of contact for all clients’, liaising with the relevant teams at Global-e to ensure a quick and swift process
Develop a trusted advisor relationship with key accounts, mainly with C-levels
Generate revenue though up-selling and cross-selling existing accounts
Proactively identify expansion opportunities in addition to any red flags
Prepare periodic performance reports and QBRs covering and analysing clients’ KPIs
Support clients’ strategic, marketing and operational decisions based on internal knowledge, data analysis and best practices
Build and maintain strong and long-lasting client relationships

Fulltime

Senior Customer Success Manager - Germany

Luma's mission is to build multimodal AI to expand human imagination and capabil...

Location

Germany , Munich

Salary:

Not provided

Luma AI

Expiration Date

Until further notice

Requirements

5–10+ years experience in Strategic Account Management, Enterprise Sales, or commercial Customer Success within SaaS, AI or enterprise technology
Proven track record of driving expansion and growth within large, complex accounts
Strong commercial mindset, with the ability to identify and execute revenue opportunities
Comfortable working with data, dashboards and usage metrics to inform decision-making
Able to navigate and influence multiple stakeholders across large organisations
Highly proactive, with a bias towards action and ownership of outcomes
Comfortable operating in fast-moving, ambiguous environments

Job Responsibility

Own a portfolio of strategic accounts, with responsibility for expansion and long-term account growth
Identify and execute opportunities to increase usage across teams, geographies and use cases
Build strong, multi-threaded relationships across technical, operational and executive stakeholders
Own and interpret usage data, identifying trends, spikes and drop-offs across accounts
Translate usage insights into clear, proactive growth strategies
Partner with product and engineering teams to unlock new use cases and remove adoption blockers
Lead account planning, expansion strategy and commercial conversations within your accounts
Contribute to renewals and long-term account strategy, ensuring accounts continue to grow over time

Fulltime

Senior Customer Success Manager I

The Customer Success Manager's primary responsibility is to drive product adopti...

Location

United States

Salary:

90000.00 - 130000.00 USD / Year

Seismic

Expiration Date

Until further notice

Requirements

Bachelor’s Degree or equivalent related experience
Customer-facing experience, relationship building, and driving customer transformation programs
Excellent communication, presentation, and problem-solving skills
Ability to translate business requirements into business solutions
Advanced proficiency with the Microsoft Office Suite
Experience with Salesforce and Gainsight a plus
Previous experience with SaaS preferred
Strong written and oral communication skills with proven ability to initiate and manage relationships with customers of all levels
Ability to effectively prioritize and escalate customer issues

Job Responsibility

Drive the successful adoption of multiple use cases across the organization, helping the customer quantify the business value of the partnership
Form strategic relationships with key stakeholders to understand a customer’s objectives to develop strategic roadmaps and uncover expansion opportunities
Conduct regular business review meetings with key accounts
Act as the voice of the customer and drive requested enhancements with the product management and development teams
Develop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes
Ensure account transparency by tracking client sentiment and key milestones in Salesforce and Gainsight
Partner with customer-facing account teams and executives to develop a strategic plan to help customers achieve their business objectives and to execute on upsell and cross sell opportunities
Anticipate client risks and strategize ways to help mitigate churn
Manage the customer contract renewal process and maintain a renewal forecast

Fulltime

Senior Customer Success Manager

Luma's mission is to build multimodal AI to expand human imagination and capabil...

Location

United States , New York

Salary:

124000.00 - 155000.00 USD / Year

Luma AI

Expiration Date

Until further notice

Requirements

5–8 years of relevant experience in Customer Success, Account Management, Strategic Accounts, or a closely related client-facing function, with a track record of owning complex, high-value customer relationships
A senior IC who has demonstrably led scoped projects or workstreams with minimal oversight and meaningful cross-functional impact
Capable of informally mentoring and upleveling junior teammates — through coaching, reviewing their work, modeling craft, and pulling them through hard situations
Strong systems thinker: can spot patterns across accounts, design processes that scale, and integrate CS work into the broader product and GTM architecture
Hands-on operator at heart — still motivated to roll up your sleeves and run the work, not just direct it
Exceptional communicator who can navigate executive conversations, hold the room with technical partners, and translate customer feedback into clear, actionable input for Product and Engineering
Comfortable operating with high autonomy in an ambiguous, fast-evolving environment
Strong sense of ownership and judgment — you make the call when the playbook does not exist, and you escalate cleanly when it should

Job Responsibility

Own a portfolio of Luma's enterprise accounts, driving adoption, retention, and expansion with minimal oversight
Build and maintain executive-level relationships within your accounts — operating as a strategic advisor, not just a point of contact
Run the full enterprise CS motion: structured onboarding, success planning, executive business reviews, renewal management, and expansion identification
Lead scoped customer success initiatives end-to-end — executive business review programs, customer health frameworks, onboarding journeys for new customer segments, technical enablement programs
Informally mentor and coach CSMs through account reviews, customer escalations, and day-to-day craft — modeling what great looks like without formal management accountability
Serve as a senior voice of the customer to Product, Engineering, Research, and GTM leadership — synthesizing patterns across accounts into clear, prioritized input that influences roadmap and strategy
Diagnose and resolve complex, ambiguous customer problems where no established playbook exists — and codify the resulting solutions into repeatable practices for the team
Define and refine core CS processes — account segmentation, success planning, QBRs, renewals, escalation paths — as the function scales
Partner cross-functionally with Sales, FDC, Solutions, Product, and Engineering to integrate CS work into Luma's broader GTM motion
Run point on high-stakes customer escalations and executive-level relationships, including technical deep dives and strategic alignment conversations

Fulltime

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