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Senior Customer Success Engineer

https://clevertap.com/ Logo

CleverTap

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Location:
India , Mumbai

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

As a Senior Customer Success Engineer, you will be the first point of contact for any technical and/or non technical issues that the customers face with our product. This role involves debugging technical issues including mobile apps, and troubleshooting issues related to the integration of our SDK. (Android, iOS, and Web platforms). You will be dealing with customers across the globe, hence, an opportunity to articulate a solution and workaround with all our customers. In this role, you will have the unique opportunity to own the issue till closure without dropping the ball in between.

Job Responsibility:

  • Provide efficient and accurate technical assistance to ensure customer satisfaction
  • Provide escalated technical and triage support for other teams
  • Actively contribute to our online support documentation
  • Work closely with Engineering, Product, and Customer Success teams
  • Help define and execute support team processes
  • Leverage product expertise and technical knowledge to delight customers
  • Responsible for responding to customer emails and driving excellent customer experience

Requirements:

  • Engineering degree (Computer Science preferred)
  • 2+ years of programming experience (API/ Web/ Mobile)
  • Strong basics and concepts of any programming language
  • Excellent communication skills & strong customer focus
  • Proven analytical / problem-solving ability
  • Ready to work in shifts as per the requirements of the company

Nice to have:

  • Listens actively, is responsive, accepts feedback graciously
  • Has a clear and well-structured thought process and communicates effectively
  • Gives feedback to Managers
  • Delivers outcomes & resolutions on time, accurately and independently
  • Ability to control emotions in the face of challenging situations
  • Knowledge of multiple Mobile Development (Android, iOS, Hybrid) is required
What we offer:
  • Be a part of a global growth stage startup
  • Work in a fast-paced, dynamic environment where your contribution matters
  • You are passionate about technology and its impact on the high-growth mobile technology space
  • Innovate at scale, with learning opportunities

Additional Information:

Job Posted:
March 26, 2025

Employment Type:
Fulltime
Work Type:
On-site work
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