Senior customer success engineer, Randstad

Senior customer success engineer

Randstad

Location:
Japan, Tokyo

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

8000000.00 - 15000000.00 JPY / Year

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Job Description:

Lead a team, grow your expertise, and build cutting-edge solutions in a dynamic, collaborative environment. Our client is a rapidly growing, innovative technology company specializing in cloud data management solutions. They foster a collaborative culture and provide opportunities for continuous learning and professional development within a supportive team environment. Their focus is on providing top-tier support and cutting-edge technology.

Job Responsibility:

Diagnose and resolve escalated customer issues related to cloud deployments, data recovery, and related services
Provide expert technical support and guidance to clients, ensuring high customer satisfaction
Collaborate with internal teams (engineering, product, etc.) to identify and resolve complex issues
Contribute to the development and maintenance of technical documentation and knowledge base articles
Mentor junior engineers and share your expertise to enhance the overall team knowledge
Proactively identify and address potential customer issues to prevent escalation

Requirements:

4+ years of experience in enterprise technical support or DevOps, with a focus on cloud infrastructure and data management
Expert knowledge of VMware, Linux, and at least one major cloud platform (AWS, Azure, or GCP)
Strong troubleshooting and problem-solving skills, with the ability to isolate and resolve complex technical issues
Experience with scripting languages (Python, Perl, etc.) and automation tools is highly desirable
Excellent communication and interpersonal skills, with the ability to effectively interact with technical and non-technical audiences
Bachelor's degree in Computer Science, Engineering, or a related field

What we offer:

健康保険,雇用保険
日曜日,土曜日,祝日
15% bonus

Additional Information:

Job Posted:
May 03, 2025

Expiration:
February 19, 2026

Employment Type:

Fulltime

Work Type:

Hybrid work

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