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Senior customer success engineer

https://www.randstad.com Logo

Randstad

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Location:
Japan , Tokyo

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

8000000.00 - 15000000.00 JPY / Year
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Job Description:

Lead a team, grow your expertise, and build cutting-edge solutions in a dynamic, collaborative environment. Our client is a rapidly growing, innovative technology company specializing in cloud data management solutions. They foster a collaborative culture and provide opportunities for continuous learning and professional development within a supportive team environment. Their focus is on providing top-tier support and cutting-edge technology.

Job Responsibility:

  • Diagnose and resolve escalated customer issues related to cloud deployments, data recovery, and related services
  • Provide expert technical support and guidance to clients, ensuring high customer satisfaction
  • Collaborate with internal teams (engineering, product, etc.) to identify and resolve complex issues
  • Contribute to the development and maintenance of technical documentation and knowledge base articles
  • Mentor junior engineers and share your expertise to enhance the overall team knowledge
  • Proactively identify and address potential customer issues to prevent escalation

Requirements:

  • 4+ years of experience in enterprise technical support or DevOps, with a focus on cloud infrastructure and data management
  • Expert knowledge of VMware, Linux, and at least one major cloud platform (AWS, Azure, or GCP)
  • Strong troubleshooting and problem-solving skills, with the ability to isolate and resolve complex technical issues
  • Experience with scripting languages (Python, Perl, etc.) and automation tools is highly desirable
  • Excellent communication and interpersonal skills, with the ability to effectively interact with technical and non-technical audiences
  • Bachelor's degree in Computer Science, Engineering, or a related field
What we offer:
  • 健康保険,雇用保険
  • 日曜日,土曜日,祝日
  • 15% bonus

Additional Information:

Job Posted:
May 03, 2025

Expiration:
February 19, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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