Senior Customer Success Engineer Job at Palo Alto Networks (Boulogne-Billancourt)

Job Description

Senior Customer Success Engineer – NGFW (France)

Pivot the engagement model from administrative tracking to customer outcomes, moving the needle on telemetry, SCM, and advanced CDSS subscription adoption
Lead and architect a standardized 'Maturity Assessment' framework across your assigned accounts, ensuring 100% of your assigned accounts have a clear, documented path toward technology maturity
Review account consumption metrics and take an assertive stance when enterprise environments are not fully leveraging their purchased entitlements or software subscriptions
Lead programmatic software migration strategies, ensuring eligible hardware networks successfully move to the latest supported PAN-OS versions while eliminating End-of-Life (EoL) software risk
Extend a highly collaborative approach toward internal organizations, including Operations, GTM, and our Center of Excellence, programmatically pulling in resources to maximize customer success
Integrate enterprise-level AI utilities into your daily workflow
Act as an internal enthusiast, driving team-wide efficiency by actively participating in and generating AI/automation experimentation projects

5+ years of relevant work experience in CyberSecurity Engineering, Network Architecture, Senior Technical Consulting, Technical Account Management, or a similar enterprise-scale customer success role
Professional, native-level fluency in French and professional fluency in English
Expert-level knowledge of network infrastructure, security pipeline optimization, NGFW capabilities, SSL/IPSec VPNs, HTTP, and TCP/IP protocols
Strong background in core security suites, including Sandboxing, Firewalls, DLP, and Next-Gen Threat Prevention tools
Active PCNSE (Palo Alto Networks Certified Network Security Engineer) or equivalent senior security architecture certifications (e.g., CCIE, CISSP)
Proven experience transitioning customer conversations from reactive technical responses to long-term, strategic security roadmaps with CISOs, CTOs, and Lead Architects
Maintain a close and continuous interlock with Account teams
Must be based in France
Must be onsite 2-3 days a week