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Senior Customer Success Engineer

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Common Room

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Location:
United States

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

170000.00 - 205000.00 USD / Year
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Job Description:

As a Senior Customer Success Engineer at Common Room, you are the technical backbone of post-sales success. The expert who ensures that our enterprise customers get maximum value from the platform by designing scalable systems, resolving technical blockers, owning custom data pipelines, navigating nuanced attribution conversations, and building tools and processes that enable our Implementation and CS teams to scale.

Job Responsibility:

  • Serve as the primary post-sales technical expert on key accounts
  • Troubleshoot and resolve complex issues across custom integrations and data pipelines
  • Act as a technical escalation point during onboarding and post-launch
  • Facilitate alignment with stakeholders on how to measure and attribute value
  • Bring clarity to RevOps, Marketing, and Sales Ops on ambiguous data questions
  • Maintain customer trust when technical answers aren't black-and-white
  • Create reusable templates, playbooks, and documentation that reduce cycle time
  • Identify patterns across escalations and advocate for permanent Product fixes
  • Maintain a technical knowledge base that enables teams to self-serve
  • Support IMs on complex onboarding projects requiring deep technical expertise
  • Partner with CSMs to ensure technical issues do not hinder adoption or value realization
  • Own recurring technical issues post-launch
  • Represent customer voice in technical product discussions
  • Collaborate with Product & Engineering on bug triage, feature requests, and release readiness
  • Drive systemic improvements based on common patterns observed across customers

Requirements:

  • 5-8 years in technical customer-facing roles (CSE, Solutions Engineer, RevOps, TPM, Technical Implementation)
  • Deep expertise with CRMs and Integrations
  • Experience navigating attribution, data definition, or ROI conversations with enterprise stakeholders
  • Proven track record building leverage through documentation, templates, and process improvement
  • Demonstrated ability to own outcomes in ambiguous technical environments
  • Familiarity with SQL and a programming language such as Typescript/Python/etc. (preferred)
  • Experience with GTM tools, Customer Intelligence platforms, or RevOps technology (preferred)

Nice to have:

  • Familiarity with SQL and a programming language such as Typescript/Python/etc.
  • Experience with GTM tools, Customer Intelligence platforms, or RevOps technology
What we offer:
  • Competitive base compensation with meaningful equity ownership
  • Health insurance including medical, dental, and vision, HSA and FSA
  • We pay 100% of your employee premium and 50% of your premium for any dependents
  • Unlimited Paid Time Off
  • Paid Company Holidays
  • Work from home policy including a laptop and support for your home office needs
  • Monthly Remote Stipend
  • 401(k) self contribution
  • Paid Family Leave
  • Opportunity to join a diverse, passionate, and fun team at a pivotal time in the company’s lifecycle

Additional Information:

Job Posted:
February 18, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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