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Senior Customer Success Engineer - Cortex XSIAM

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Palo Alto Networks

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Location:
Japan , Chiyoda, Tokyo

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

As part of the Customer Success team, you will be pivotal in supporting our clients post-purchase, ensuring their success with Palo Alto Networks' solutions. You will be involved in driving ROI and value to the customer along with troubleshooting critical issues. Your expertise will drive the continued success of our customers as you work alongside them to solve problems and optimize their security infrastructure.

Job Responsibility:

  • Trusted Advisor - Assisting customers with product questions and technical requirements, writing scripts, troubleshooting, training
  • Product Experts Collaboration - Working together with product and engineering teams to ensure customers get the most out of products
  • Digital First - Ensuring technical knowledge is translated into articles and guides for customers

Requirements:

  • 5+ years experience in Security Operations or Engineering with SIEM, SOAR, SOC, and/or XDR/EDR environments
  • Familiarity with cloud technologies, providers (such as GCP, AWS, Azure) and use-cases
  • Strong understanding of enterprise security and IT products, systems, and processes
  • Experience with Linux system administration and troubleshooting
  • Proficiency in scripting with Python and/or JavaScript
  • Ability to work in a fast-paced, matrixed environment, managing multiple tasks under pressure
  • Skilled in collaborating with and influencing cross-functional teams
  • Strong communication skills and the ability to build and maintain relationships with customers
  • Experience in customer-facing roles is a must

Additional Information:

Job Posted:
May 16, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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