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OneTrust Logo OneTrust · IT - Software Development

Senior Customer Success Architect - Privacy Management

United States, Atlanta, Georgia 104325.00 - 156487.50 USD / Year · Job Posted April 10, 2026
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Job Description

The Senior Customer Success Architect role is a strategic advisor within our Privacy/GRC/Compliance product portfolio. We are looking for motivated technical experts with significant industry experience to help ensure strategic success and achieve value while engaging with our portfolio of selected OneTrust customers. Specifically, we are looking for an architect to fit into our ‘Privacy Management’ product offering within our ‘Privacy & Data Governance’ Cloud.

Job Responsibility

  • Establish Trusted Advisor status with senior business and technology leaders
  • Develop and present strategic application and architectural design documents leveraging OneTrust best practices
  • Lead strategic workshops and develop high-level solution recommendations based on business objectives and feasibility trade-offs
  • Deliver thought leadership through presentations, webinars, and learning events to highlight customer use cases and reference architectures
  • Provide strategic subject matter expertise through advisory sessions, pre-sales support, and field assistance
  • Collaborate with external teams to align roadmaps and technical architectures with strategic business goals
  • Translate and implement strategic needs into functional OneTrust technology-driven solutions
  • Proactively identify and analyze strategic issues/obstacles and recommend appropriate courses of action
  • Successfully present to both implementation teams and C-level executives, earning their trust
  • Advocate for customers by providing strategic insights to the Product organization on future release needs and challenges
  • Refine and improve internal processes and methodologies based on strategic customer feedback and evolving industry standards
  • Manage multiple strategic engagements simultaneously, ensuring timely and successful delivery
  • Engage with customers to build long-term strategic relationships and ensure ongoing success
  • Mentor junior team members to enhance their strategic skills and knowledge
  • Establish structured feedback loops with customers to continuously improve OneTrust products and services

Requirements

  • BA/BS in a related subject is required
  • 3-5 years of experience in a Privacy role
  • Demonstrated success working with enterprise customers on technical products
  • Proven ability to engage across corporate functions (Professional Services, Engineering, Sales and Product Management)
  • Functional experience in troubleshooting software and web services

Nice to have

  • Relevant certifications (CIPP/E, CIPP/US, CIPM, CIPT, FIP, GRCP, GRCA, AIGP, LPEC, etc.)
  • Knowledge of privacy, ethics, security, data governance, risk management, compliance, or sustainability concepts or industry trends
  • Intermediate/ Expert working knowledge of the following: APIs (REST and SOAP)
  • File access, sharing, and/or management workflows (S3 and SFTP)
  • Various web application authorization types (Basic, Bearer, OAuth 2, API Key, Custom, Open ID Connect, etc.)
  • Related programming/scripting languages and libraries (JavaScript, Python, PowerShell, SQL, C#, Ruby, PHP, FreeMarker, etc.)
  • Extensive experience implementing and troubleshooting integrations
  • Excel at learning emerging technologies and creating technical solutions
  • Experience in using software for reporting and task management such as Salesforce preferred

What we offer

  • comprehensive healthcare coverage
  • flexible PTO
  • equity RSUs
  • annual performance bonus opportunities
  • retirement account support
  • 14+ weeks of paid parental leave
  • career development opportunities
  • company-paid privacy certification exam fees
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