Senior Customer Success Architect - Privacy Management Job at OneTrust (Atlanta, Georgia)

Customer Success Manager

We're seeking an exceptional Customer Success Manager with expertise in the Mont...

Location

Canada , Montreal

Salary:

Not provided

Cohere

Expiration Date

Until further notice

Requirements

8+ years of experience in customer success, account management, strategic consulting, or technology delivery roles within enterprise contexts
At least 3-5 years working directly with large enterprises in a technology, digital transformation, or consulting capacity
Proven track record of managing complex, strategic accounts with multiple stakeholders, long sales cycles, and multi-year implementation timelines
Experience leading AI/ML, cloud, or enterprise software implementations in secure or highly regulated environments
Deep understanding of how organizations evaluate, procure, implement, and govern technology solutions
The ability to speak both English and French Canadian
Demonstrated success driving customer adoption, expansion, and retention in complex enterprise accounts
Experience developing and executing customer success strategies, QBRs, and executive engagement programs
Track record of identifying and closing expansion opportunities within existing accounts
Ability to manage multiple strategic accounts simultaneously while maintaining high-touch, personalized engagement

Job Responsibility

Own the success, adoption, and growth of Cohere's Canadian private sector customers, ensuring they realize maximum value from our AI solutions
Build deep, trusted relationships with senior stakeholders, including CEOs, CTOs, CIOs, digital transformation leads, and departmental executives
Develop comprehensive success plans tailored to each organization's mission, digital strategy, budget cycles, and unique constraints
Serve as the primary point of contact and executive sponsor for your accounts, managing escalations and ensuring customer satisfaction
Define and track success metrics aligned with private sector priorities: customer satisfaction, service delivery improvements, cost savings, operational efficiency, and accessibility outcomes
Guide customers through the full lifecycle of AI adoption—from identifying use cases and designing pilots through production deployment and scaling
Lead secure AI implementation projects in complex commercial environments, including hybrid and on-premises deployments
Navigate the unique challenges of private sector AI adoption: legacy system integration, data sensitivity, lengthy approval processes, and risk-averse organizational cultures
Create and execute change management strategies to drive user adoption and value realization across diverse workforces
Conduct regular executive business reviews with senior stakeholders, demonstrating ROI, impact, and strategic value

What we offer

An open and inclusive culture and work environment
Work closely with a team on the cutting edge of AI research
Weekly lunch stipend, in-office lunches & snacks
Full health and dental benefits, including a separate budget to take care of your mental health
100% Parental Leave top-up for up to 6 months
Personal enrichment benefits towards arts and culture, fitness and well-being, quality time, and workspace improvement
Remote-flexible, offices in Toronto, New York, San Francisco, London and Paris, as well as a co-working stipend
6 weeks of vacation (30 working days!)

Fulltime

Customer Success Manager, Public Sector & Defence

We're seeking an exceptional Customer Success Manager with deep expertise in the...

Location

Canada , Ottawa

Salary:

Not provided

Cohere

Expiration Date

Until further notice

Requirements

8+ years of experience in customer success, account management, strategic consulting, or technology delivery roles within enterprise or government contexts
At least 3-5 years working directly with Canadian government, defense, or healthcare organizations in a technology, digital transformation, or consulting capacity
Proven track record of managing complex, strategic accounts with multiple stakeholders, long sales cycles, and multi-year implementation timelines
Experience leading AI/ML, cloud, or enterprise software implementations in secure or highly regulated environments
Deep understanding of how government organizations evaluate, procure, implement, and govern technology solutions
Active Top Secret security clearance (mandatory)
Demonstrated success driving customer adoption, expansion, and retention in complex enterprise or government accounts
Experience developing and executing customer success strategies, QBRs, and executive engagement programs
Track record of identifying and closing expansion opportunities within existing accounts
Ability to manage multiple strategic accounts simultaneously while maintaining high-touch, personalized engagement

Job Responsibility

Own the success, adoption, and growth of Cohere's Canadian public sector and defence customers, ensuring they realize maximum value from our AI solutions
Build deep, trusted relationships with senior government stakeholders, including Deputy Ministers, CIOs, ADMs, digital transformation leads, and departmental executives
Develop comprehensive success plans tailored to each organization's mission, digital strategy, budget cycles, and unique constraints
Serve as the primary point of contact and executive sponsor for your accounts, managing escalations and ensuring customer satisfaction
Define and track success metrics aligned with public sector priorities: citizen satisfaction, service delivery improvements, cost savings, operational efficiency, accessibility outcomes
Guide customers through the full lifecycle of AI adoption—from use case identification and pilot design through production deployment and scaling
Lead secure AI implementation projects in complex government environments, including air-gapped systems, Protected B/C environments, and on-premises deployments
Navigate the unique challenges of public sector AI adoption: legacy system integration, data sensitivity, lengthy approval processes, and risk-averse organizational cultures
Create and execute change management strategies to drive user adoption and value realization across diverse government workforces
Conduct regular executive business reviews with senior stakeholders, demonstrating ROI, impact, and strategic value

What we offer

An open and inclusive culture and work environment
Work closely with a team on the cutting edge of AI research
Weekly lunch stipend, in-office lunches & snacks
Full health and dental benefits, including a separate budget to take care of your mental health
100% Parental Leave top-up for up to 6 months
Personal enrichment benefits towards arts and culture, fitness and well-being, quality time, and workspace improvement
Remote-flexible, offices in Toronto, New York, San Francisco, London and Paris, as well as a co-working stipend
6 weeks of vacation (30 working days!)

Fulltime

New

Senior Networking Project Manager

As a Senior Networking Project Manager you will engage with customer stakeholder...

Location

United States , Springfield

Salary:

101800.00 - 193800.00 USD / Year

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Bachelor's Degree in related field AND 3+ years' experience in project management OR equivalent experience.
Active U.S. Government TOP SECRET/SCI Security Clearance.
Verification of U.S. citizenship.
Pass Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Job Responsibility

Engage with customer stakeholders to develop partnerships, leveraging broad technical expertise
Drives customer satisfaction by engaging with customers stakeholders in a positive manner, reviewing and analyzing customer feedback, and leveraging trusted relationships with key internal resources to act as the voice of the customer
Adheres to project compliance standards and requirements of the contract and accommodates customer compliance standards
Drives project initiation for projects of medium complexity by delivering a workstream within a larger project/program
Facilitates contracting process for partner resources by briefing partners, coordinating partner candidate interviews, and identifying and acclimating partner resources to the team
Develops detailed project management plan to drive predictable delivery for projects of medium complexity or supports senior colleagues in projects of high complexity
Provides review of defined metrics, proactively monitors and tracks risks, ensures timely completion and quality of deliverables, and manages stakeholder communications
Drives timely project closure by ensuring completion of project sign off tasks
Applies advanced knowledge across project management principle areas, contributes at local team-wide level to share knowledge and support others, serves as a mentor to junior colleagues to grow identified skill gaps, and participates in cross-border mentoring and peer alignment to share lessons learned on challenging projects
Drives and maintains obligations to customer across the delivery lifecycle including envisioning, solution development, delivery planning, cloud consumption and usage, delivery management while ensuring adherence to security best practices in partnership with Solution Area SMEs

Fulltime

Executive Director – Customers and Sales Engagement Platforms

We’re building a world of health around every individual — shaping a more connec...

Location

United States , Buffalo Grove

Salary:

175100.00 - 334750.00 USD / Year

CVS Health

Expiration Date

June 30, 2026

Requirements

15+ years of progressive technology leadership experience, including at least 7–10 years managing large, complex CRM, AI, or enterprise platform environments
Deep expertise in Salesforce technologies—Sales Cloud, Service Cloud, CPQ, Experience Cloud, integrations, data architecture, and platform operations
Proven experience delivering AI/ML or agentic AI solutions (e.g., workflow agents, copilots, predictive insights) in a revenue‑facing domain such as sales, customer success, or account management
Demonstrated ability to lead large, multi-disciplinary technical teams, including directors, architects, engineers, platform operations, and vendor partners
Strong architecture background with hands-on understanding of API strategies, data pipelines, integration patterns, security frameworks, and cloud-native engineering
Track record of driving digital transformation, modernizing legacy systems, and delivering enterprise-grade technology programs with measurable business outcomes
Exceptional stakeholder management and communication skills, with experience partnering with senior Sales, Customer Success, Product, and Enterprise Tech leaders
Financial management experience, including budget ownership, investment planning, vendor negotiation, and licensing optimization
Knowledge of responsible AI principles, governance, data privacy, and compliance requirements relevant to enterprise applications
Agile/lean delivery leadership with proven success improving delivery throughput, team maturity, and operational reliability

Job Responsibility

Defining and guiding the development of Agentic AI solutions that enhance seller productivity, automate workflows, and elevate the account management experience
Full oversight of Salesforce platform support and engineering activities, including system architecture, environment management, integrations, data quality, governance, and continuous modernization efforts
Leading a team of lead directors, architects, and technology professionals—providing mentorship, performance management, and career development
Partnering closely with Sales, Account Management, Product, Data, and Enterprise Technology stakeholders to ensure alignment of technology initiatives to business outcomes
Fostering a culture of innovation, collaboration, and accountability

What we offer

Medical, dental, and vision coverage
Paid time off
Retirement savings options
Wellness programs
Bonus, commission or short-term incentive program
Equity award program

Fulltime

Industry Advisory

Serves as a thought leader on industry-focused sales within Microsoft and as the...

Location

United Kingdom , Multiple Locations

Salary:

Not provided

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Master's Degree in Computer Science, Information Technology, Engineering, Business or related field AND customer-facing experience in operations, enterprise-level improvement program management, product management, transportation, hospitality, automotive, consumer goods, financial services, retail, management consulting, consultative selling, public sector, technology or industry-relevant equivalent management or technical work experience
OR Bachelor's Degree in Computer Science, Information Technology, Engineering, Business or related field AND customer-facing experience in operations, enterprise-level improvement program management, product management, transportation, hospitality, automotive, consumer goods, financial services, retail, management consulting, consultative selling, public sector, technology or industry-relevant equivalent management OR equivalent experience.
Proven people management and/or leadership experience.

Job Responsibility

Collaboration and Partner Management Leverages their understanding of and relationships with Business Strategy Leads (BSLs), Business Development Managers (BDMs) and Partner Development Managers (PDMs) to plan, orchestrate and execute customer opportunities, and inform house of industry.
Drives engagements with Industry Solutions Delivery (ISD), partners (e.g., solution architect, solutions-sales professionals, cloud-solution architects) and external stakeholders to design and illustrate envisioned solutions (e.g., pilots, proof of concept, rapid prototyping, minimum viable product).
Collaborates with the account team unit (ATU) and partners to drive GTM strategy and drive together customer opportunities.
Collaborates with commercial and legal teams to establish formal partnership.
Industry Expertise Proactively builds and maintains knowledge of Microsoft's and other industry-relevant solutions and other capabilities.
Proactively builds strong knowledge of the industry, including trends, policy implications (e.g., privacy), and competitors to act as a subject matter expert and inform decisions on pursuit or withdrawal.
Leads communication to provide feedback across the ecosystem (i.e., cross-pollinating information across teams/industries) to other teams (e.g., sales, marketing, engineering) on future product trends or sales blockers and to guide industry solutions team members in a wide variety of specialties, leveraging deep industry knowledge to articulate nuances and anticipate gaps.
Planning and Engagement Leads multi-horizon planning to outline an approach for industry-oriented solution selling with the customer.
Creates segment-focused three-horizon roadmaps for impactful accounts based on business and technology priorities, as well as deep understanding of their industry.
Proactively continues to build and maintain mutually influential relationships with external senior- and executive-level decision makers and partners, leveraging targeted stakeholders at assigned customer.

Fulltime

Group Product Manager, Security and Compliance

Crusoe is on a mission to align the future of computing with the future of the c...

Location

United States , San Francisco; Sunnyvale

Salary:

237000.00 - 288000.00 USD / Year

Crusoe

Expiration Date

Until further notice

Requirements

8+ years of Product Management experience, with a strong focus on cloud security, infrastructure platforms, or DevSecOps
Strong understanding of cloud infrastructure and security concepts, including Kubernetes security, cloud networking, and the evolving security challenges of LLMs and Generative AI
Proven experience navigating SOC 2
familiarity with HIPAA and FedRAMP is a strong plus
Comfort operating in an early-stage, high-growth environment and building product processes from scratch
Ability to deeply understand customer needs and advocate for them across technical and non-technical stakeholders
Strong written and verbal communication skills, with experience influencing senior leaders and executives
Highly proactive, self-directed, and decisive, with strong product judgment
Bachelor’s degree in Computer Science or a related technical field (or equivalent practical experience)
Genuine passion for Crusoe’s climate mission and sustainable infrastructure goals

Job Responsibility

Serve as the architect of trust across the Crusoe Cloud platform
Own the end-to-end security and compliance product strategy—from physical data center controls to managed AI inference APIs
Build security guardrails for the full model lifecycle, ensuring customer data privacy, isolation, and secure execution environments for managed inference workloads
Lead the product side of major compliance initiatives (SOC 2 Type II required
ISO 27001, HIPAA, and eventually FedRAMP)
Develop customer-facing security documentation, trust centers, and compliance artifacts
Collaborate closely with Engineering, DevOps, SRE, Legal, Finance, Customer Success, and executive stakeholders to define requirements, execution plans, and operating models
Engage directly with current and prospective customers to understand real-world security and compliance needs and translate them into scalable product solutions

What we offer

Restricted Stock Units in a fast growing, well-funded technology company
Health insurance package options that include HDHP and PPO, vision, and dental for you and your dependents
Employer contributions to HSA accounts
Paid Parental Leave
Paid life insurance, short-term and long-term disability
Teladoc
401(k) with a 100% match up to 4% of salary
Generous paid time off and holiday schedule
Cell phone reimbursement
Tuition reimbursement

Fulltime

Senior Technical Product Manager, Identity

tvScientific is looking for a Senior Product Manager to lead our identity graph ...

Location

United States

Salary:

165000.00 - 180000.00 USD / Year

tvScientific

Expiration Date

Until further notice

Requirements

6+ years in product management, solutions engineering, or technical partnerships focused on data-driven products, audience targeting, or martech
Deep experience working with Data Science and Engineering teams to build and launch data infrastructure
Expertise in identity resolution, segmentation, onboarding, and activation workflows
Proven ability to source, evaluate, and operationalize third-party data partnerships
Strong analytics mindset and comfort working with large datasets
Technical fluency across APIs, data pipelines, audience graphs, and privacy frameworks
Excellent communication skills that translate technical ideas into real business value
A solid foundation in AdTech

Job Responsibility

Own the identity product strategy and lead the vision for tvScientific’s identity graph enabling persistent, multi-device recognition across CTV and digital
Partner with Data Engineering and Data Science to architect and optimize graph-based data models representing user identity, household relationships, and device linkages
Design APIs and services for real-time identity resolution, enrichment, and activation in programmatic ad workflows
Embed privacy-centric solutions like UID 2.0, RampID, and emerging standards into the graph infrastructure to ensure compliance and scalability
Source, evaluate, and onboard third-party identity and behavioral data providers to improve graph completeness and targeting precision
Lead technical integration and operationalization of identity and graph enrichment partners, managing ingestion, data mapping, and deployment
Collaborate with Legal, Security, and Data teams to ensure compliance with CCPA, GDPR, and global privacy regulations
Maintain a strategic view of the identity and data ecosystem to recommend build versus partner strategies that maximize value
Write detailed product requirements, data specifications, and user stories to guide Engineering and Infrastructure teams on performant graph storage, traversal, and querying
Define and monitor key metrics such as match rates, accuracy, persistence, identity coverage, and campaign performance impact

What we offer

Full health, dental, and vision insurance - up to 95% funded by the company for employees
Employee stock option program
Company-sponsored retirement plan with a matching contribution program
12 annual paid holidays (including 2 flexible days)
Generous PTO policy
A remote-first environment that allows employees flexibility to work from most places in the US

Fulltime

Senior Solution Architect

We are looking for a Senior Solutions Architect to join Microsoft Federal. The M...

Location

United States , Springfield

Salary:

100000.00 - 204000.00 USD / Year

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Master's Degree in Computer Science, Information Technology, Engineering, or related field AND 4+ years experience in technology solutions, practice development, architecture, consulting, and/or technology domain (e.g., Security) OR Bachelor's Degree in Computer Science, Information Technology, Engineering, or related field AND 6+ years experience in technology solutions, practice development, architecture, consulting, and/or technology domain (e.g., Security) OR equivalent experience.
The successful candidate must have an active U.S. Government TOP SECRET/SCI Security Clearance.
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role.
Failure to maintain or obtain the appropriate clearance and/or customer screening requirements may result in employment action up to and including termination.
This position requires verification of U.S. citizenship due to citizenship-based legal restrictions.
Master's Degree in Computer Science, Information Technology, Engineering, or related field AND 6+ years experience in technology solutions, practice development, architecture, consulting, and/or technology domain (e.g., Security) OR Bachelor's Degree in Computer Science, Information Technology, Engineering, or related field AND 8+ years experience in technology solutions, practice development, architecture, consulting, and/or technology domain (e.g., Security) OR equivalent experience.
4+ years technical sales experience.
4+ years project management experience.
Technical or Professional Certification in Domain (e.g., Security).
10+ years of experience in solution architecture, cloud architecture, or systems engineering.

Job Responsibility

Architecture Design and Deployment
Collaborates with the Account Team and/or Bid Team to understand the business solution/problem
Drives agreement, based on the customer's priorities, requirements/constraints, approach, principles, concepts, and expectations
Builds and documents a realistically costed Solution Approach with traceability of requirements, constraints, decisions, and tradeoffs that balances risk, technical credibility, and technical innovation to meet customer need, predominantly based on existing solution offerings and/or reference architecture
Creates clarity around responsibility and accountability for the cybersecurity of the solution
Follows SFI principles
Jointly leads the implementation in close partnership with the Project Manager, working with IDCL
Exercises oversight and governance and establishes quality practices and standards to realize the business solution
Uses a cohesive build methodology with an agreed release schedule and timeline so the solution can be transitioned to live operations
Ensures communication of and adherence to the pre-sales value proposition

Fulltime

Select Country

Senior Customer Success Architect - Privacy Management

Job Description

Job Responsibility

Requirements

Nice to have

What we offer

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