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The Senior Customer Success Architect role is a strategic advisor within our Privacy/GRC/Compliance product portfolio. We are looking for motivated technical experts with significant industry experience to help ensure strategic success and achieve value while engaging with our portfolio of selected OneTrust customers. Specifically, we are looking for an architect to fit into our ‘Privacy Management’ product offering within our ‘Privacy & Data Governance’ Cloud.
Job Responsibility:
Establish Trusted Advisor status with senior business and technology leaders
Develop and present strategic application and architectural design documents leveraging OneTrust best practices
Lead strategic workshops and develop high-level solution recommendations based on business objectives and feasibility trade-offs
Deliver thought leadership through presentations, webinars, and learning events to highlight customer use cases and reference architectures
Provide strategic subject matter expertise through advisory sessions, pre-sales support, and field assistance
Collaborate with external teams to align roadmaps and technical architectures with strategic business goals
Translate and implement strategic needs into functional OneTrust technology-driven solutions
Proactively identify and analyze strategic issues/obstacles and recommend appropriate courses of action
Successfully present to both implementation teams and C-level executives, earning their trust
Advocate for customers by providing strategic insights to the Product organization on future release needs and challenges
Refine and improve internal processes and methodologies based on strategic customer feedback and evolving industry standards
Manage multiple strategic engagements simultaneously, ensuring timely and successful delivery
Engage with customers to build long-term strategic relationships and ensure ongoing success
Mentor junior team members to enhance their strategic skills and knowledge
Establish structured feedback loops with customers to continuously improve OneTrust products and services
Requirements:
BA/BS in a related subject is required
3-5 years of experience in a Privacy role
Demonstrated success working with enterprise customers on technical products
Proven ability to engage across corporate functions (Professional Services, Engineering, Sales and Product Management)
Functional experience in troubleshooting software and web services