Senior Customer Success Account Manager

• Take ownership of delivering measurable value to customers by aligning Maki's AI solutions with their strategic goals
• Work proactively to identify opportunities where Maki can create the greatest impact
• Help customers unlock the full potential of Maki's platform
• Track and communicate the impact of Maki's solutions through data-driven insights and success stories
• Act as a champion for customer success
• Manage a portfolio of customers with a focus on maximising ROI and ensuring contract renewals
• Serve as the primary Maki point of contact and trusted advisor throughout the customer lifecycle
• Collaborate with internal teams to execute account strategies
• Identify opportunities within existing accounts to expand Maki's footprint
• Connect customers with relevant Maki teams
• Proactively monitor customer end-user adoption and engagement
• Guide and support customers in achieving strong adoption of Maki's AI solutions
• Work closely with customers to ensure their business transformation goals are met
• Encourage and support engagement with Maki through community participation, case studies, and events
• Educate customers on Maki's product roadmap and upcoming innovations
• Conduct regular check-ins with customers
• Drive expansion efforts by identifying and developing opportunities for upselling and cross-selling
• Strategically analyze customer usage patterns and satisfaction levels
• Foster a culture of growth within customer accounts
• Measure and report on expansion success metrics

• Experience in a similar role working with Enterprise accounts, within a fast-growing startup or a B2B SaaS
• Strong interest in AI and HR tech
• knowledge of the HR ecosystem would be a plus
• Appetite for solving problems and an analytical mindset with the ability to interpret data and use it to make strategic decisions
• Drive and ambition: we're growing fast and expect you to grow along us
• Entrepreneurial mindset: you have a proactive attitude, enjoy freedom and autonomy and act as an owner
• Strong customer service and communication skills, with the ability to build strong relationships with customers, including top management
• Demonstrated ability to manage multiple projects and priorities in a fast-paced environment
• Advanced English (bilingual in French would be a plus)

Bilingual in French

• 100% employer-paid Medical, Dental, and Vision plans for employees
• Full or heavily subsidized coverage for children
• Dental and vision care at no cost to employees
• Commuter Benefits