Senior Customer Success - Enterprise Account Manager Jobs

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Customer Success Account Management Team Manager

ANS Group are a 750+ team of technology specialists and business experts. We del...

Location

United Kingdom , Manchester

Salary:

Not provided

ANS Group

Expiration Date

Until further notice

Requirements

Proven track record managing a client-facing team within a digital services organisation
Demonstrable experience in a similar management role within a Customer Success Account Management or Sales Account Management role
Experience leading and developing high-performing customer success or account management teams within a digital services environment
Strong commercial acumen and a deep understanding of strategic account management
Exceptional stakeholder management, communication, and coaching skills
Ability to use data-driven insights to inform strategy and performance
Skilled at collaboration across departments, managing change, and championing customer experience improvements
Experience in running the end-to-end sales process across Enterprise size customers, supporting the team to identify, close and deliver solutions across Cloud, Data and Security
Natural ability to influence senior leaders and board members
Exceptional communicator, skilled in engaging presentations, negotiations, escalation resolution, and Exec forums

Job Responsibility

Lead and execute the customer success account management growth targets across Tier 3,4 & 5 customers
Lead and drive the end-to-end customer experience for post-sale account management with a keen eye on NRR
Act as the voice of the customer at a senior manager level
Ensure all post-deal customer activities from handover of upsell opportunities won to renewals are executed to meet or excel customer expectations
Influence the business forecast for renewals and upsell
Drive customer culture across the department as the customer champion improving revenue growth, driving retention, and growing long-term partnerships
Reduce customer churn
Coach the team to drive value-driven and strategic conversations with customers
Provide an escalation route
Ensure solutions and products proposed to customers are fit for purpose

What we offer

25 days’ holiday
Buy up to 5 more days holiday
Birthday off
Extra celebration day
5 days’ additional holiday in the year you get married
5 volunteer days
Private health insurance
Pension contribution match
4 x life assurance
Flexible working

Fulltime

Customer Success Manager

Help us change lives by getting our platform into the hands of millions. Capital...

Location

United Kingdom , London

Salary:

45000.00 - 50000.00 GBP / Year

Vitrue Health

Expiration Date

Until further notice

Requirements

3 to 5 years of experience in B2B SaaS
Worked as a Customer Success Manager or Client Relationship Manager (or equivalent) in B2B SaaS business before
Self-motivated person that can work autonomously but also likes contributing to group ideas and solutions
Enjoy a fast-moving environment without rigid playbooks
Worked in an early-stage start-up and understand the pace, ambiguity, and hands-on nature that comes with it
Comfortable owning customer relationships end-to-end - onboarding, support, QBRs, and renewals for customers all the way from SME to Enterprise

Job Responsibility

Lead smooth, high-quality onboarding for new customers
Provide ongoing training and guidance to ensure customers achieve measurable outcomes with Vitrue
Run data-driven business reviews with senior stakeholders to demonstrate ROI and surface new opportunities
Proactively monitor account health and act early to mitigate churn risk
Own renewals and upsell opportunities
Be the face of Vitrue to our customers
Continuously look for ways to improve how we serve customers both operationally and strategically
Act as the voice of the customer internally, sharing insights that help shape our product and priorities

What we offer

2 days of learning leave
Monthly team dinners and annual team retreat
Meaningful share options
Flexible use of Public Holidays
Cycle-to-work scheme
A shiny MacBook Pro or whatever you need to do your best work
25 days holiday (excl. bank holidays)
Dog friendly workspace (Next to Old Street Station)

Fulltime

Senior Enterprise Customer Value Manager

As an Senior Enterprise Customer Value Manager, you will be a strategic partner ...

Location

Germany , Munich

Salary:

Not provided

Userlane GmbH

Expiration Date

Until further notice

Requirements

Proven track record (5+ years) in customer success, consulting, or account management within a SaaS organization working with enterprise accounts
Experience managing relationships with large-scale enterprises and delivering customer-centric solutions to drive long-term value
Ability to dismantle ambiguity and deal with multiple stakeholders across different levels
Strong analytical and problem-solving skills to interpret data and translate it into actionable insights
Excellent project management, communication, and presentation skills, with the ability to engage and influence senior executives
Affinity for technology and digital transformation in conjunction with strong business acumen
Fluency in English

Job Responsibility

Develop a deep understanding of Userlane’s solutions to deliver value for our customers and drive product adoption, retention, and expansion
Consult strategic accounts on their digital transformation plans, including goal-setting, continuous measurement, and jointly defined metrics
Build and maintain strong relationships with key stakeholders within the enterprise segment, becoming their trusted advisor
Act as the customer’s advocate towards internal units of our organization to drive engagement of additional experts or further product enhancements
Analyze customer usage patterns to provide insights and drive increased engagement and satisfaction
Drive regular risk & opportunity assessments for your portfolio and forecast accordingly to make data-driven decisions

What we offer

Team & Culture: A high-performance culture with world-class leadership and a fun, engaged, motivated, and diverse team with people from over 20 countries
Market: Userlane is among the global leaders in the young and rapidly growing Digital Adoption industry
Growth: We take you and your development seriously. Take over responsibility from day one and have a real impact. In addition, we offer regular in-house training on diverse topics
Benefits: We offer flexible benefits related to Savings and Security, Health and well-being, and Lifestyle and Leisure
A beautiful office centrally located in the Munich East (Neue Balan), with free drinks and many events

Fulltime

Senior Technical Account Manager

We are seeking a Technical Enterprise Account Manager to serve as a trusted advi...

Location

United States , Miami

Salary:

140000.00 - 190000.00 USD / Year

Truv

Expiration Date

Until further notice

Requirements

5+ years of experience in technical customer success, solutions engineering, or similar customer-facing technical role within B2B SaaS, Mortgage, or Lending
Proven track record at early-stage startups (50-200 employees)
Minimum 5 year tenure in previous positions, demonstrating stability and impact
Strong technical background with understanding of APIs, integrations, data workflows, and enterprise software architecture
Enterprise account management or customer management experience essential
Strong analytical and problem-solving capabilities
Outstanding communication skills with ability to explain technical concepts to various audiences
Bachelor's degree in Computer Science, Engineering, or related field (or equivalent experience)

Job Responsibility

Own the technical relationship with assigned enterprise accounts post-sales, serving as the primary point of contact for technical implementation, integration, and optimization
Develop and execute technical account plans that align our solutions with customers' business objectives and technical environment
Lead client onboarding, solution design, implementation, and integration projects, collaborating with customers' technical teams and internal engineering resources
Create and deliver training programs for customer teams
Proactively identify and resolve technical challenges before they impact customer satisfaction. Conduct review sessions and health checks to ensure optimal platform utilization
Monitor customer technical metrics and usage patterns to identify opportunities for expanded adoption
Partner with Product and Engineering teams to advocate for customer needs and provide market feedback
Document best practices and contribute to internal knowledge base
Guide customers through platform updates, new feature releases, and technical changes

What we offer

Competitive salary and equity package
Fully Remote
Health, dental, and vision benefits
401(k)
Flexible time off
Regular team events and collaboration opportunities
Work with cutting-edge technology and innovative customers
Learn from experienced leadership team from top tech companies
High-impact role with clear growth trajectory
Opportunity to shape the future of financial data access

Fulltime

Senior Customer Success Manager - West

The Senior Customer Success Manager role will play a critical part in the exciti...

Location

United States

Salary:

150000.00 - 170000.00 USD / Year

Tines

Expiration Date

Until further notice

Requirements

8 or more years of experience in a technical account management, customer success, or post-sales role at a technology company
Experience with a SaaS solutions offering for technical teams (cybersecurity, DevOps, IT, other)
Experience asking questions to uncover problems, locate new opportunities, and translate technical requirements to internal teams and partners
Knowledge of how to solve complex problems by utilizing internal resources and when to engage management or leadership

Job Responsibility

Effectively aligning with customer stakeholders in Tines’ higher-spend and more strategic/enterprise set of accounts accounts to ensure stakeholder alignment and value is being delivered along the customer journey - from onboarding through renewal
In conjunction with a Customer Success Engineer (technical resource), orchestrating a first-class onboarding experience to ensure customer use cases are delivered in the specified timeline and customer users have the knowledge and skills they need to build and automate in the platform
Reviewing account dashboards, metrics, log-ins, and use cases to determine the health of the customer
Identifying issues that impact customers and/or challenges in the business and is able to provide thought leadership in finding a customer solution, and to provide recommendations to streamline existing process through automation
Coordinating onboarding and business reviews to evaluate and review performance, align with customer priorities, drive a automation plan/roadmap, and locate new opportunities to promote usage & expansion within existing and new teams
Partnering with internal teams to build success plans and account plans, align customer needs with use cases to increase platform usage/adoption/features, and present outcomes to executive stakeholders: VP / C-Suite level alignment
Proactively identifying risks to the customer achieving their stated goals, and working with the CSE / PM teams and CS leadership to develop and drive a comprehensive risk mitigation plan
Developing and driving a renewal plan and delivering a strategic message to customer users/analysts, management, and the C-Suite on the value of Tines and strategic recommendations for the account
Translating technical customer needs to internal technical teams and delivering feedback to the Product team on new feature requests and enhancements to shape and improve the platform

What we offer

Competitive salary
Startup equity & extended exercise window
Matching retirement plans
Home office setup
Private healthcare plans
25 days annual leave
Extra company holidays
Generous parental leave programs
Flexibility in how and where you work
Phone and home Internet allowance

Fulltime