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Senior Customer Solution Engineer

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Zuora

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Location:
United Kingdom , London

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

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Job Description:

We’re looking for a Senior Customer Solution Engineer to join our growing EMEA team, supporting enterprise customers and prospects across the region. This is a highly collaborative, customer-facing role where you’ll sit at the intersection of technology, business strategy and value-based selling. You’ll partner closely with Account Executives, Product, Solutions and Customer teams to help organisations understand what’s possible with Zuora — and how to turn that into real business outcomes.

Job Responsibility:

  • Become a trusted Zuora expert through comprehensive onboarding and enablement across our products, solutions and use cases
  • Build strong technical relationships with customers and prospects, developing a deep understanding of their goals, constraints and operating models
  • Lead compelling product demonstrations and technical presentations for senior stakeholders, including C-level audiences
  • Design tailored, end-to-end demos aligned to each customer’s strategic objectives across multiple industries
  • Support complex enterprise sales cycles by securing technical wins, addressing objections and clearly differentiating Zuora’s value
  • Partner with Product and Solutions teams to influence roadmap priorities based on customer and market feedback
  • Own adoption and technical health across accounts, ensuring customers realise value and meet agreed KPIs
  • Help shape commercial strategy and identify expansion opportunities across business units and use cases
  • Coordinate technical resources across Zuora and our partners to support successful outcomes
  • Contribute to RFPs/RFIs, field events, and customer references where appropriate
  • Support escalation management and collaborate cross-functionally to resolve issues and drive success
  • Travel within your territory as needed

Requirements:

  • 5+ years’ experience in Sales Engineering, Presales, Solution Consulting or Solution Architecture
  • Strong interest in — or experience with — SaaS, Cloud and enterprise technology
  • Comfort translating technical concepts into clear, business-focused value conversations
  • Excellent presentation and communication skills, with confidence engaging both technical and non-technical audiences
  • Familiarity with subscription or recurring revenue models (or a desire to become an expert)
  • Experience working within a structured sales methodology (e.g. MEDDIC, Value Selling)
  • A general understanding of APIs and modern application architectures
  • Bachelor’s degree and/or relevant FinTech or enterprise software experience
What we offer:
  • Competitive compensation and performance-based incentives
  • Comprehensive health and wellbeing benefits
  • Generous, flexible time off plus company-wide year-end break
  • Fully paid parental leave
  • Learning & development stipend
  • Volunteering opportunities and charitable donation matching
  • Mental wellbeing resources and support

Additional Information:

Job Posted:
January 02, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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