Senior Customer Services Officer Job at Bureau Veritas Certification CZ, s.r.o. (Hong Kong)

Senior Customer Service Representative

Our client is seeking a highly skilled and customer-focused Senior Customer Serv...

Location

United States , Omaha

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

3+ years of customer service experience, preferably in a senior or lead role
Strong communication and interpersonal skills
Proficiency in CRM software and Microsoft Office Suite
Ability to handle high-volume inquiries and multitask effectively
Demonstrated problem-solving skills and attention to detail
Experience in mentoring or training team members is a plus
High school diploma or equivalent required
associate or bachelor’s degree preferred.

Job Responsibility

Serve as a primary point of contact for customer inquiries via phone, email, and chat
Resolve escalated customer issues with professionalism and efficiency
Provide guidance and support to junior customer service representatives
Maintain detailed and accurate records of customer interactions in CRM systems
Collaborate with internal departments to ensure timely resolution of customer concerns
Identify process improvement opportunities and contribute to team initiatives
Meet or exceed performance metrics including customer satisfaction, response time, and resolution rate.

What we offer

Medical insurance
Vision insurance
Dental insurance
Life insurance
Disability insurance
401(k) plan.

Fulltime

Fund Services Accounting Senior Officer

This is fund accounting and administration at its finest. Where we pair end-to-e...

Location

Lithuania , Vilnius

Salary:

2670.00 - 3670.00 EUR / Month

Alter Domus

Expiration Date

Until further notice

Requirements

Strong academic background
Working towards your professional accounting qualification (ACCA/CIMA/ACA)
High level of IT literacy with strong Excel and Word skills
Good communication skills, organised and flexible
Team spirit with the ability to work independently using your own initiative when appropriate
Ambitious with a high level of energy and commitment
Ability to work under pressure and meet a range of deadlines

Job Responsibility

Take an active part in the initial setup of any new funds and liaising with independent tax specialists, lawyers, and notaries as part of the set-up process
Oversee the preparation and collation of Know Your Customer (KYC) and Client Due Diligence files
Take care of the day-to-day operations of the funds and following up with third parties, including investors and fund managers
Handle the fund accounts and preparation of periodic reports and regulatory reports for the fund entities
Oversee the preparation of the funds’ periodic Net Asset Value calculation and year-end financial statements, management of the audit, and reviewing other fund related reports
Be responsible for the preparation/review of drawdown and distribution calculation and notices, equalisation calculations
Coordinate and arranging investor servicing, including investor on-boarding, capital calls, distributions as well as issuance of shareholder statements
Organise and participate in board meetings and shareholders' meetings
Review tax returns and tax balances and maintain relevant contacts with the tax authorities
Accurately record all time spent dealing with client matters to ensure the clients are correctly invoiced

What we offer

Support for professional accreditations such as ACCA and study leave
Flexible arrangements, generous holidays and birthday leave
Continuous mentoring along your career progression
Detailed career pathway with structured support
Exclusive access to online learning
Active sports, events and social committees
Employee Assistance Program
Employee Share Plan

Fulltime

Senior Office Coordinator

The role involves managing office operations, coordinating supplies, welcoming v...

Location

United Kingdom , Manchester

Salary:

13.00 - 14.42 GBP / Hour

Office Angels

Expiration Date

Until further notice

Requirements

Previous experience in office administration or a similar role is essential.

Job Responsibility

Oversee daily operations to ensure a smooth, efficient and inviting office atmosphere
Manage office supplies, equipment and utilities while liaising with vendors and service providers
Coordinate with IT and building management to keep all systems running seamlessly
Organise office layout and maintain cleanliness and professionalism in all shared spaces
Be the main point of contact for all office-related queries and needs
Handle deliveries and keep the kitchen tidy-taking care of bins, the coffee machine, snacks and the dishwasher
Assist in storing empty boxes and maintaining an orderly office environment
Ensure meeting rooms are always tidy and prepared for use
Prepare meeting rooms and hospitality for both internal and external gatherings
Welcome visitors with warmth and professionalism.

What we offer

None explicitly mentioned

Fulltime

Customer Service Representative

This role involves delivering excellent customer service in a financial services...

Location

United Kingdom , Epsom

Salary:

Not provided

Office Angels

Expiration Date

Until further notice

Requirements

Background in financial services or a regulated industry
experience in a fast-paced telephone customer service environment
excellent organisational skills and attention to detail
strong written, verbal, and listening communication skills
ability to manage multiple tasks and switch priorities when needed
logical, analytical approach to problem-solving
fast learner with a strong sense of curiosity
IT literate with the ability to use a range of software and internal systems
team-oriented with a proactive and flexible mindset

Job Responsibility

Maintain up-to-date knowledge of all products and services offered by our client and their affiliated companies
handle telephone enquiries from existing mortgage and savings customers, providing prompt, accurate, and helpful responses
clearly explain products and services within the scope of the client's regulatory classification as an 'information only' provider, avoiding advice or guidance
carry out all aspects of mortgage account administration, including completions, redemptions, payments, product transfers, lease extensions, and general enquiries
prepare and send standard or dictated customer correspondence, including handling lost account enquiries
perform cashiering duties at Head Office, including opening, closing, amending, and processing transactions on savings accounts using internal systems
manage changes to customer and account information such as address updates, notice requests, and nominated bank account amendments
administer ISA transfers and assist with account registration procedures
support other departments as required, such as Loans Underwriting and the New Business Team
assist with system testing for new products and features

What we offer

Friendly, supportive team culture
training and development opportunities
varied and rewarding role within the financial services sector
opportunity to make a meaningful impact on customer experience

Fulltime

Client Service Officer

The main responsibility for client service officer is to maintain, strengthen an...

Location

Poland , Warsaw

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Fluent English and fluency in one of the following European languages preferred (German or French)
A minimum of 2 years of experience in business-to-business customer service, account management or sales
Good presentation & communication skills
Clearly articulate, with effective speaking and writing skills
Business maturity which results in gaining/maintaining credibility and respect with senior contacts at the client
Strong MS Office and system skills

Job Responsibility

Day-to-day issue resolution with key contacts at the client's organization with an emphasis on resolving the root causes of any issues
Influence clients to ensure that their program operates optimally for both the customer's organization and Citi
Taking ownership of issues and coordinating fast resolution
Identify areas to cross sell products / solutions to existing clients and work with the Citi teams to develop these leads
Client communication: organize conference calls resulting in action plans
prepare business reviews in collaboration with global service manager/ account manager

What we offer

Competitive salary connected with annual salary review and discretionary annual performance bonus
Social benefits (private healthcare, award winning pension scheme, multisport, life insurance, holiday allowance, anniversary program, competitive maternity and paternity scheme)
Hybrid model of work – from modern offices and from home, flexible working hours
Working in a friendly, dynamic, supportive and diverse environment – including multiple affinity and social networks & voluntary activities to engage with
Structured onboarding process and extensive training offering (e.g. including Udemy, Degreed)
Opportunity to have an influence on the way you perform your tasks - our teams are constantly looking for new and better ways and we encourage all improvement ideas
Unlimited development opportunities within Citi global network
Exposure to a wide range of internal stakeholders as well as to senior management

Fulltime

Client Service Officer

The main responsibility for client service officer is to maintain, strengthen an...

Location

Poland , Warsaw

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Proficiency in English
Fluency in one of the following European languages (German or French) will be an asset
A minimum of 1 year of experience in business-to-business customer service, account management or sales
Good presentation & communication skills
Clearly articulate, with effective speaking and writing skills
Business maturity which results in gaining/maintaining credibility and respect with senior contacts at the client
Strong MS Office and system skills

Job Responsibility

Day-to-day issue resolution with key contacts at the client's organization with an emphasis on resolving the root causes of any issues
Influence clients to ensure that their program operates optimally for both the customer's organization and Citi
Taking ownership of issues and coordinating fast resolution
Identify areas to cross sell products / solutions to existing clients and work with the Citi teams to develop these leads
Client communication: organize conference calls resulting in action plans
prepare business reviews in collaboration with global service manager/ account manager

What we offer

Competitive salary connected with annual salary review and discretionary annual performance bonus
Social benefits (private healthcare, award winning pension scheme, multisport, life insurance, holiday allowance, anniversary program, competitive maternity and paternity scheme)
Hybrid model of work – from modern offices and from home, flexible working hours
Working in a friendly, dynamic, supportive and diverse environment – including multiple affinity and social networks & voluntary activities to engage with
Structured onboarding process and extensive training offering (e.g. including Udemy, Degreed)
Opportunity to have an influence on the way you perform your tasks - our teams are constantly looking for new and better ways and we encourage all improvement ideas
Unlimited development opportunities within Citi global network
Exposure to a wide range of internal stakeholders as well as to senior management

Fulltime

Senior Events Service Manager

The Senior Events Service Manager at Grandlife Hotels executes all contracted ev...

Location

United States , New York

Salary:

95000.00 - 105000.00 USD / Year

The Roxy Hotel New York

Expiration Date

Until further notice

Requirements

A high level of energy and passion for service, people and quality
Ability to work effectively under time constraints and deadlines
Able to work evenings and weekends/holidays as required
Experience with conference, meeting and production management
Excellent management, supervisory, and customer service skills
Must possess computer skills, including, but not limited to, use of Microsoft Word, Excel, and Tripleseat, Micros and All-seated a plus

Job Responsibility

Strong knowledge of various service styles and techniques. Ability to lead service staff in execution
Ensure all events maintain a first class and positive visual impact including ambiance, cleanliness, orderliness, décor and service flows
Coordinate and assist the Director of Events and Event Sales Manager with all catered events, to include meetings, receptions, press junkets, screenings etc
Attend walk-throughs with the Director of Catering and client pre-contract and confirmation, in the event of setup or production questions – as needed
Facilitate walk-throughs with clients that pertain to event setup, production and details post contract confirmation
Create and distribute diagrams customized for each event through All-Seated
Input event details for setup, deliveries, vendors, run-of-show and other logistics into Tripleseat system management database
Prepare BEO packets two weeks out for the weekly meetings and distribute to all the departments & catering captains
Attend Weekly BEO Meetings
Assist and oversee day of event setup and logistics with Event Captain, CSM, Event Sales Manager and Director of Events

What we offer

An opportunity to work with a fun team that feels more like a family
Workplace cafeteria
401k plans (With matching after 1 year)
Health insurance (medical, vision, dental, life and even IVF services included)
Paid time off for full time team members
Pet insurance
Team member rewards program
Discounted movie tickets and Broadway shows
Zip Car & gym discounts
Friends & family hotel discounts

Fulltime

Senior Dispute Resolution Officer

The External Dispute Resolution Officer carries the responsibility for deliverin...

Location

Australia , Brisbane

Salary:

Not provided

Allianz

Expiration Date

Until further notice

Requirements

Proven experience in conflict resolution, including negotiation and dispute investigation
Experience in communicating with the Australian Financial Complaints Authority (AFCA), Insurance and Financial Services Ombudsman (IFSO) along with a comprehensive understanding of their processes and the rules governing their decision-making
Ability to interpret and apply policy wording to deliver fair and reasonable dispute resolutions
Strong problem-solving, decision-making, and time management skills
Excellent verbal and written communication, simplifying complex issues
Experience in external dispute resolution in insurance or financial services industry
Strong analytical skills for assessing complex situations
Ability to engage effectively with customers and internal stakeholders
Attention to detail and adeptness at managing multiple tasks in a fast-paced environment
Comprehensive understanding of ASIC RG271 requirements and other relevant regulatory frameworks

Job Responsibility

Leverage a comprehensive understanding of ASIC Regulatory Guide 271 (RG 271) and the internal dispute resolution (IDR) process
Receive and review travel insurance complaints received via AFCA and/or IFSO
Conduct impartial and thorough investigations into each complaint
Make fair and reasonable decisions, taking into account all available evidence, relevant laws, regulations, and industry codes of practice
Communicate effectively with customers, internal stakeholders, and external parties
Manage and resolve customer disputes by effectively handling inbound and outbound calls
Keep accurate and comprehensive statistics and records
Prepare and issue written responses to AFCA and/or IFSO
Conduct root cause and cost-benefit analyses
Collaborate with other internal departments

Fulltime

Senior Customer Services Officer

Bureau Veritas Certification CZ, s.r.o.

Location:
Hong Kong , Hong Kong

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
May 09, 2026

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