Senior Customer Services Officer Job at Bureau Veritas Certification CZ, s.r.o. (Hong Kong)

Corporate Services Senior Officer

Assist in performing the day to day transactions pertaining to the management of...

Location

Mauritius

Salary:

Not provided

Alter Domus

Expiration Date

Until further notice

Requirements

You hold a university degree preferably in Business Administration or Law with management, Finance with Law, Business Management or Financial Services or are pursuing studies in Institute of Chartered Secretaries and Administrators ("ICSA")
You have between 3-5 years of relevant experience in corporate secretarial and administration in Global Business
You have good knowledge of regulation governing the global business sector and the legal requirements of Global Business Companies and Funds
Listen and respond to customer request in a timely manner
You are fluent in English and French
Good written and verbal communication skills
Strong organisational and multi-tasking skills
Ability to check and maintain a high level of accuracy and attention to detail
You possess team spirit, ability to work in demanding and high pressure environment, motivation to work well as an individual and as a team, the capacity to build strong client relationships, and take initiative to act without waiting for direction when appropriate

Job Responsibility

Assist in performing the day to day transactions pertaining to the management of the clients' affairs and ensure that same is executed in a timely manner and efficiently
Assist with the incorporation of entities in Mauritius including the internal process of onboarding clients
Convene, prepare and attend Board Meeting and AGMs of entities and review of agenda and board papers of the meetings
Review of draft minutes of meeting and resolutions
Liaise with local authorities (ROC, FSC, MRA etc…), banks and auditors regarding ongoing regulatory, operational, administrative and audit matters
Develop and maintain relationships with banks and auditors
Maintaining accurate records of the company activity and corporate status and ensure that the information is up to date and client information updated on relevant internal system
Responsible for a portfolio of clients, acting as the direct point of contact for clients and provide a high standard of customer service for clients accordingly
Ensure that all companies are in compliance with relevant laws, licensing conditions, regulation and guidelines including due diligence document
Ensure company policies and procedures are followed

What we offer

Support for professional accreditations such as ACCA and study leave
Flexible arrangements, generous holidays, plus an additional day off for your birthday
Continuous mentoring along your career progression
Active sports, events and social committees across our offices
24/7 support available from our Employee Assistance Program
The opportunity to invest in our growth and success through our Employee Share Plan

Fulltime

Fund Accounting Services Senior Officer

This is fund accounting and administration at its finest. Where we pair end-to-e...

Location

Lithuania , Vilnius

Salary:

2670.00 - 3670.00 EUR / Month

Alter Domus

Expiration Date

Until further notice

Requirements

Strong academic background
Working towards your professional accounting qualification (ACCA/CIMA/ACA)
Knowledge and experience in fund administration is an advantage
High level of IT literacy with strong Excel and Word skills
Good communication skills, organised and flexible
You possess team spirit with the ability to work independently using your own initiative when appropriate
Ambitious with a high level of energy and commitment
Ability to work under pressure and meet a range of deadlines

Job Responsibility

Take an active part in the initial setup of any new funds and liaising with independent tax specialists, lawyers, and notaries as part of the set-up process
Oversee the preparation and collation of Know Your Customer (KYC) and Client Due Diligence files
Take care of the day-to-day operations of the funds and following up with third parties, including investors and fund managers
Handle the fund accounts and preparation of periodic reports and regulatory reports for the fund entities
Oversee the preparation of the funds’ periodic Net Asset Value calculation and year-end financial statements, management of the audit, and reviewing other fund related reports
Be responsible for the preparation/review of drawdown and distribution calculation and notices, equalisation calculations
Coordinate and arranging investor servicing, including investor on-boarding, capital calls, distributions as well as issuance of shareholder statements
Organise and participate in board meetings and shareholders' meetings
Review tax returns and tax balances and maintain relevant contacts with the tax authorities
Accurately record all time spent dealing with client matters to ensure the clients are correctly invoiced

What we offer

Support for professional accreditations such as ACCA and study leave
Flexible arrangements, generous holidays, plus an additional day off for your birthday
Continuous mentoring along your career progression
Active sports, events and social committees across our offices
24/7 support available from our Employee Assistance Program
The opportunity to invest in our growth and success through our Employee Share Plan

Fulltime

Fund Services Accounting Senior Officer

This is fund accounting and administration at its finest. Where we pair end-to-e...

Location

Lithuania , Vilnius

Salary:

2670.00 - 3670.00 EUR / Month

Alter Domus

Expiration Date

Until further notice

Requirements

Strong academic background
Working towards your professional accounting qualification (ACCA/CIMA/ACA)
Knowledge and experience in fund administration is an advantage
High level of IT literacy with strong Excel and Word skills
Good communication skills, organised and flexible
You possess team spirit with the ability to work independently using your own initiative when appropriate
Ambitious with a high level of energy and commitment
Ability to work under pressure and meet a range of deadlines

Job Responsibility

Take an active part in the initial setup of any new funds and liaising with independent tax specialists, lawyers, and notaries as part of the set-up process
Oversee the preparation and collation of Know Your Customer (KYC) and Client Due Diligence files
Take care of the day-to-day operations of the funds and following up with third parties, including investors and fund managers
Handle the fund accounts and preparation of periodic reports and regulatory reports for the fund entities
Oversee the preparation of the funds’ periodic Net Asset Value calculation and year-end financial statements, management of the audit, and reviewing other fund related reports
Be responsible for the preparation/review of drawdown and distribution calculation and notices, equalisation calculations
Coordinate and arranging investor servicing, including investor on-boarding, capital calls, distributions as well as issuance of shareholder statements
Organise and participate in board meetings and shareholders' meetings
Review tax returns and tax balances and maintain relevant contacts with the tax authorities
Accurately record all time spent dealing with client matters to ensure the clients are correctly invoiced

What we offer

Support for professional accreditations such as ACCA and study leave
Flexible arrangements, generous holidays, plus an additional day off for your birthday!
Continuous mentoring along your career progression
Active sports, events and social committees across our offices
24/7 support available from our Employee Assistance Program
The opportunity to invest in our growth and success through our Employee Share Plan

Fulltime

Fund Services Accounting Senior Officer

This is fund accounting and administration at its finest. Where we pair end-to-e...

Location

Lithuania , Vilnius

Salary:

2670.00 - 3670.00 EUR / Month

Alter Domus

Expiration Date

Until further notice

Requirements

Strong academic background
Working towards your professional accounting qualification (ACCA/CIMA/ACA)
High level of IT literacy with strong Excel and Word skills
Good communication skills, organised and flexible
Team spirit with the ability to work independently using your own initiative when appropriate
Ambitious with a high level of energy and commitment
Ability to work under pressure and meet a range of deadlines

Job Responsibility

Take an active part in the initial setup of any new funds and liaising with independent tax specialists, lawyers, and notaries as part of the set-up process
Oversee the preparation and collation of Know Your Customer (KYC) and Client Due Diligence files
Take care of the day-to-day operations of the funds and following up with third parties, including investors and fund managers
Handle the fund accounts and preparation of periodic reports and regulatory reports for the fund entities
Oversee the preparation of the funds’ periodic Net Asset Value calculation and year-end financial statements, management of the audit, and reviewing other fund related reports
Be responsible for the preparation/review of drawdown and distribution calculation and notices, equalisation calculations
Coordinate and arranging investor servicing, including investor on-boarding, capital calls, distributions as well as issuance of shareholder statements
Organise and participate in board meetings and shareholders' meetings
Review tax returns and tax balances and maintain relevant contacts with the tax authorities
Accurately record all time spent dealing with client matters to ensure the clients are correctly invoiced

What we offer

Support for professional accreditations such as ACCA and study leave
Flexible arrangements, generous holidays and birthday leave
Continuous mentoring along your career progression
Detailed career pathway with structured support
Exclusive access to online learning
Active sports, events and social committees
Employee Assistance Program
Employee Share Plan

Fulltime

Senior Retail Customer Service Officer

As our Senior Retail Customer Service Officer, you’ll play an important part in ...

Location

Australia , Armidale

Salary:

73560.00 AUD / Year

Australia Post

Expiration Date

Until further notice

Requirements

Managing high value transactions accurately (handling and processing cash, cheques, credit cards and EFTPOS)
Conducting and processing a number of identity services transactions, including Australian Passport Interviews
Promoting our products and services through up-selling and cross-selling, merchandising and other promotional activities
Be fit to lift up to 16kgs of mail regularly and stand for your shift

Job Responsibility

Building rewarding relationships with customers by understanding their needs
Assisting with administrative duties such as stocktaking and record maintenance
Have the ability to develop the skills and expertise of team members having worked in a customer-facing role which required effective and efficient resolution of customer complaints
Assisting with managing back office processes, such as stock inventory functions, conducting outlet balancing and audit functions

What we offer

The salary commences at $73560 + 12% superannuation
We invest in you for the long-term, encouraging growth through development and training
Be part of a culture where everybody feels they belong, are valued, and can bring their authentic self to work every day
Access to Post Perks and more

Fulltime

Senior Customer Success Manager II - Financial Services

The Customer Success Manager's primary responsibility is to drive product adopti...

Location

United States

Salary:

107000.00 - 147000.00 USD / Year

Seismic

Expiration Date

Until further notice

Requirements

Bachelor's Degree or equivalent related experience
Customer-facing experience, relationship building, and driving customer transformation programs in the financial services industry
Excellent communication, presentation, and problem-solving skills
Ability to translate business requirements into business solutions
Advanced proficiency with the Microsoft Office Suite

Job Responsibility

Drive the successful adoption of multiple use cases across the organization, helping the customer quantify the business value of the partnership
Form strategic relationships with key stakeholders to understand customer's objectives to develop strategic roadmaps and uncover expansion opportunities
Conduct regular business review meetings with key accounts
Act as the voice of the customer and drive requested enhancements with the product management and development teams
Develop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes
Ensure account transparency by tracking client sentiment and key milestones in Salesforce and Gainsight
Partner with customer-facing account teams and executives to develop a strategic plan to help customers achieve their business objectives and to execute on upsell and cross sell opportunities
Anticipate client risks and strategize ways to help mitigate churn
Manage the customer contract renewal process and maintain a renewal forecast
Drive product adoption, highlight best practices and ensure client retention within Seismic's client base

Fulltime

Senior / Loss Prevention Officer (Security Officer)

Patrol all areas of the property; assist guests with room access. Monitor Closed...

Location

Hong Kong , Sha Tin

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Patrol all areas of the property
assist guests with room access
monitor Closed Circuit Televisions, perimeter alarm system, duress alarms, and fire life safety system
lock property entrances when required
conduct daily physical hazard inspections
respond to accidents, contact EMS or administer first aid/CPR as required
assist guests/employees during emergency situations
notify appropriate individuals in the event of accidents, attacks, or other incidents
defuse guest/employee disturbances
call for outside assistance if necessary

Fulltime

Senior Customer Repair and Intake Specialist

This is where your work makes a difference. At Baxter, we believe every person—r...

Location

United States , Batesville

Salary:

54400.00 - 74800.00 USD / Year

Baxter

Expiration Date

Until further notice

Requirements

High school diploma or equivalent required
Associate's degree preferred
1+ years of experience in customer service, complaint handling, or service operations, including documenting customer issues in a case management or CRM system
Experience providing customer support via phone and email, preferably in a queue-based environment
Experience processing returns, repairs, or service requests (RMA or similar workflows) and maintaining accurate records in a regulated or process-driven environment
Ability to manage multiple active cases and meet defined timelines for complaint handling
Proficiency using Microsoft Outlook, Excel, and Word or equivalent applications
Experience in an FDA-regulated or medical device environment preferred
Experience coordinating with repair, service, or operations teams and handling purchase orders or service-related billing preferred

Job Responsibility

Enter and maintain customer complaints in the approved contact management system in compliance with FDA requirements
Provide customer support via phone and email, including managing inbound inquiries through a call queue system
Process RMA returns and repair requests, including verification of required data prior to submission
Contact customers, distributors, and sales representatives to obtain required complaint and product information
Track repair status with the repair depot and update case records accordingly
Obtain and document purchase orders for fee-based repair services
Review complaint records for completeness, accuracy, and regulatory compliance
Update complaint status and documentation as product returns and repairs progress
Serve as primary point of contact for intake and documentation of Allen Accessories complaints

What we offer

Medical coverage
Dental coverage
Basic life insurance
Accident insurance
Short-term disability insurance
Long-term disability insurance
Business travel accident insurance
Employee Stock Purchase Plan (ESPP)
401(k) Retirement Savings Plan (RSP)
Flexible Spending Accounts

Fulltime

Select Country

Senior Customer Services Officer

Job Responsibility

Requirements

What we offer

Looking for more opportunities?