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Senior Customer Services Administrator

International Financial Group Ltd

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Location:
Isle of Man , Castletown

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We have a 6 month contract position available within the Customer Services Team in Ardan. Reporting to the Customer Services Manager, the role would suit a high performing individual, with an understanding of customer due diligence, new business acceptance and regulatory requirements with strong attention to detail skills.

Job Responsibility:

  • Reviewing new business applications for quality and regulatory Anti- Money Laundering and Counter Terrorism Financing control purposes.
  • Ensuring that new business applications have been accepted and processed in line with Ardan’s internal guidelines & procedures.
  • Contacting Financial Advisers and Customers to request outstanding information
  • Client set up and ongoing servicing on the Customer Relations Management system and the Ardan Platform, including web support
  • Applying incoming funds and processing withdrawals/surrenders, data capture and recording management information data
  • Provide support and assistance to the Ardan Sales Team and financial advisers on processes and operational procedures
  • To work with other departments in executing corporate projects and plans and contribute to the Ardan continuous development programme to automate online processes and enhance the platform for users.

Requirements:

  • Ideally 5 years’ experience within a new business/servicing role within Investments or Life Assurance.
  • Strong communication and organisational skills
  • Excellent oral and written communication skills.
  • Ability to effectively manage customer and staff relationships, promptly respond to queries whilst ensuring promises are kept expectations are managed.
  • Ability to deliver against deadlines
  • Ability to deliver accuracy and quality performance
  • Strong attention to detail skills
What we offer:
  • 28 days holiday plus UK bank holidays
  • Generous discretionary bonus scheme
  • Voluntary “double matching” pension scheme
  • Private medical insurance (after qualification period)
  • Life assurance
  • Income protection
  • Free car parking
  • On site gym

Additional Information:

Job Posted:
May 05, 2026

Expiration:
May 15, 2026

Work Type:
On-site work
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