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Plush Think Sofas Logo Plush Think Sofas · Customer Service

Senior Customer Service

Australia, Wetherill Park Employment contract · Job Posted February 18, 2026
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Job Description

As our Customer Service & Warranty Escalations Team Member, you will liaise with customers and other departments, investigating, researching and assessing warranty cases at the escalated stage. Ensuring that customer concerns are resolved to company standards.

Job Responsibility

  • Liaise with customers and other departments, investigating, researching and assessing warranty cases at the escalated stage
  • Ensuring that customer concerns are resolved to company standards
  • Work closely within a team of 8 to resolve warranty cases
  • Work with other departments to reach resolutions
  • Liaise with customers via phone and email
  • Ensure seamless customer service and support

Requirements

  • Customer service experience in an office-based role needed
  • Excellent communication & customer service skills
  • Strong problem-solving skills and the ability to handle challenging situations with ease
  • Great attention to detail
  • A technical and inquisitive mindset
  • Ability to investigate warranty cases, and research product information
  • Proficiency in basic computer-based systems, such as soft phone systems, Microsoft. programs (Word & Outlook), and web-based email systems, or the ability to learn these
  • Full working rights

What we offer

  • Flexible working models available, ranging from 2 to 5 days a week, promoting work-life balance
  • Competitive salary
  • Continuous training and career development opportunities
  • A supportive team environment that values innovation and improvement
  • Job security at a publicly listed company trading for over 60 years and continuing to grow
  • Free onsite parking down a private driveway
  • Close to M7 motorway
  • Monday to Friday only
  • A friendly and approachable office and management
  • Monthly free team lunch
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