CrawlJobs Logo

Senior Customer Service

plush.com.au Logo

Plush Think Sofas

Location Icon

Location:
Australia , Wetherill Park

Category Icon
Category:
Customer Service

Job Type Icon

Contract Type:
Employment contract

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

As our Customer Service & Warranty Escalations Team Member, you will liaise with customers and other departments, investigating, researching and assessing warranty cases at the escalated stage. Ensuring that customer concerns are resolved to company standards.

Job Responsibility:

  • Liaise with customers and other departments, investigating, researching and assessing warranty cases at the escalated stage
  • Ensuring that customer concerns are resolved to company standards
  • Work closely within a team of 8 to resolve warranty cases
  • Work with other departments to reach resolutions
  • Liaise with customers via phone and email
  • Ensure seamless customer service and support

Requirements:

  • Customer service experience in an office-based role needed
  • Excellent communication & customer service skills
  • Strong problem-solving skills and the ability to handle challenging situations with ease
  • Great attention to detail
  • A technical and inquisitive mindset
  • Ability to investigate warranty cases, and research product information
  • Proficiency in basic computer-based systems, such as soft phone systems, Microsoft. programs (Word & Outlook), and web-based email systems, or the ability to learn these
  • Full working rights
What we offer:
  • Flexible working models available, ranging from 2 to 5 days a week, promoting work-life balance
  • Competitive salary
  • Continuous training and career development opportunities
  • A supportive team environment that values innovation and improvement
  • Job security at a publicly listed company trading for over 60 years and continuing to grow
  • Free onsite parking down a private driveway
  • Close to M7 motorway
  • Monday to Friday only
  • A friendly and approachable office and management
  • Monthly free team lunch

Additional Information:

Job Posted:
February 18, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Icon
Plush Think Sofas - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Senior Customer Service

Senior Customer Service Representative

Meritain Health an Aetna/CVS affiliate has multiple openings for Sr. Customer Se...
Location
Location
United States
Salary
Salary:
18.50 - 42.35 USD / Hour
https://www.cvshealth.com/ Logo
CVS Health
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 1+ years of customer service experience
  • Experience in a metric based environment
  • Proficiency with full suite of Microsoft Applications
  • Comfortability utilizing search engines
  • Excellent multi-tasking skills
  • Ability to Effectively Communicate
Job Responsibility
Job Responsibility
  • Handle incoming calls from members and providers regarding claims status, benefits and eligibility, PPO participation, etc
  • Maintain department established performance metrics at a meets or exceeds expectations level
  • Work together as a team and apply the Aetna Core Values in day-to-day operations
What we offer
What we offer
  • Affordable medical plan options
  • 401(k) plan (including matching company contributions)
  • Employee stock purchase plan
  • No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
  • Paid time off
  • Flexible work schedules
  • Family leave
  • Dependent care resources
  • Colleague assistance programs
  • Tuition assistance
  • Fulltime
Read More
Arrow Right

Senior Customer Service Representative

Meritain Health an Aetna/CVS affiliate has multiple openings for Sr. Customer Se...
Location
Location
United States , Work at Home
Salary
Salary:
18.50 - 42.35 USD / Hour
https://www.cvshealth.com/ Logo
CVS Health
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 1+ years of customer service experience
  • Experience in a metric based environment
  • Proficiency with full suite of Microsoft Applications
  • Comfortability utilizing search engines
  • Excellent multi-tasking skills
  • Ability to Effectively Communicate
  • High School diploma, G.E.D. or equivalent experience
Job Responsibility
Job Responsibility
  • Handle incoming calls from members and providers regarding claims status, benefits and eligibility, PPO participation
  • Maintain department established performance metrics at a meets or exceeds expectations level
  • Work together as a team and apply the Aetna Core Values in day-to-day operations
  • Creating a Differentiated Service Experience
  • Demonstrating Service Discipline
  • Handling Service Challenges
  • Providing Solutions to Constituent Needs
  • Working Across Boundaries
What we offer
What we offer
  • Affordable medical plan options
  • 401(k) plan with matching company contributions
  • Employee stock purchase plan
  • Wellness screenings
  • Tobacco cessation and weight management programs
  • Confidential counseling and financial coaching
  • Paid time off
  • Flexible work schedules
  • Family leave
  • Dependent care resources
  • Fulltime
Read More
Arrow Right

Senior Customer Service Representative

Our client is seeking a highly skilled and customer-focused Senior Customer Serv...
Location
Location
United States , Omaha
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 3+ years of customer service experience, preferably in a senior or lead role
  • Strong communication and interpersonal skills
  • Proficiency in CRM software and Microsoft Office Suite
  • Ability to handle high-volume inquiries and multitask effectively
  • Demonstrated problem-solving skills and attention to detail
  • Experience in mentoring or training team members is a plus
  • High school diploma or equivalent required
  • associate or bachelor’s degree preferred.
Job Responsibility
Job Responsibility
  • Serve as a primary point of contact for customer inquiries via phone, email, and chat
  • Resolve escalated customer issues with professionalism and efficiency
  • Provide guidance and support to junior customer service representatives
  • Maintain detailed and accurate records of customer interactions in CRM systems
  • Collaborate with internal departments to ensure timely resolution of customer concerns
  • Identify process improvement opportunities and contribute to team initiatives
  • Meet or exceed performance metrics including customer satisfaction, response time, and resolution rate.
What we offer
What we offer
  • Medical insurance
  • Vision insurance
  • Dental insurance
  • Life insurance
  • Disability insurance
  • 401(k) plan.
  • Fulltime
Read More
Arrow Right

Senior Customer Service Representative

Under limited supervision, the Senior Customer Service Representative responds t...
Location
Location
United States , Sacramento
Salary
Salary:
27.06 - 35.22 USD / Hour
napaonline.com Logo
NAPA Auto Parts
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or GED
  • Five (5) or more years of related experience or an equivalent combination
  • Excellent communication skills including written, verbal, and listening
  • Ability to multi-task and time management skills required
  • Excellent computer skills
  • Excellent negotiation skills
  • Strong product knowledge
  • Reliability, organization, and attention to detail required
Job Responsibility
Job Responsibility
  • Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales)
  • Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters
  • May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries
  • Builds customer relationships to drive repeat business by relating to the customer and drive process improvements
  • Orders items to ensure appropriate inventory levels are maintained for customers
  • May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order
  • Expedites backorders
  • May pull inventory and prepare order for shipment to customer
  • Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory
  • Determines the most cost effective shipping method for customer orders
What we offer
What we offer
  • Healthcare coverage
  • 401(k)
  • Tuition reimbursement
  • Vacation
  • Sick pay
  • Holiday pay
  • Fulltime
Read More
Arrow Right

Senior Customer Service Representative

Under limited supervision, the Senior Customer Service Representative responds t...
Location
Location
United States , Chicago
Salary
Salary:
Not provided
napaonline.com Logo
NAPA Auto Parts
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Typically requires a high school diploma or GED
  • Five (5) or more years of related experience or an equivalent combination
  • Excellent communication skills including written, verbal, and listening
  • Ability to multi-task and time management skills required
  • Excellent computer skills
  • Excellent negotiation skills
  • Strong product knowledge
  • Reliability, organization, and attention to detail required
Job Responsibility
Job Responsibility
  • Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales)
  • Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters
  • May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries
  • Builds customer relationships to drive repeat business by relating to the customer and drive process improvements
  • Orders items to ensure appropriate inventory levels are maintained for customers
  • May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order
  • Expedites backorders
  • May pull inventory and prepare order for shipment to customer
  • Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory
  • Determines the most cost effective shipping method for customer orders
What we offer
What we offer
  • Options for healthcare coverage
  • 401(k)
  • Tuition reimbursement
  • Vacation
  • Sick pay
  • Holiday pay
  • Fulltime
Read More
Arrow Right

Senior Associate Corporate Services Customer Support

In this vital role you will be the second line of support after AI-assisted self...
Location
Location
India , Hyderabad
Salary
Salary:
Not provided
amgen.com Logo
Amgen
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree with 3+ years in a customer-facing role
  • Experience supporting corporate services (including Travel, Expense, Meetings Management, etc.) preferred
  • Customer service oriented and ability to demonstrate empathy
  • Experience working with ServiceNow and SAP Concur
  • Ability to respond quickly and thoughtfully to questions and concerns
  • Familiarity with industries practicing GxP or other highly regulated industries
  • Basic knowledge of Travel and Expense management tools and processes
  • Clear and concise communication skills
  • Time management and ability to prioritize tasks
  • Strong customer service mindset
Job Responsibility
Job Responsibility
  • Handle incoming queries via ServiceNow related to corporate services
  • Troubleshoot Travel, Expense and general corporate services operations issues
  • Maintain logs of common issues and their resolutions
  • Bring up complex cases to relevant internal collaborators
  • Update AI assistant and knowledge articles based on frequently asked questions and their answers
What we offer
What we offer
  • Competitive and comprehensive Total Rewards Plans that are aligned with local industry standards
Read More
Arrow Right

Senior Resident Engineer – Service Provider Customer

The Resident Engineer will be required to develop and maintain expertise on the ...
Location
Location
India , Bangalore
Salary
Salary:
Not provided
https://www.hpe.com/ Logo
Hewlett Packard Enterprise
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor degree in engineering with 8+ of experience with relevant network troubleshooting experience
  • Proven experience in designing and managing large service Provider networks
  • Strong influencing skills, design, consultation, and presentation experience directly related to operational experience
  • Understand Service provider core & edge network, Troubleshoot complicated hardware and software issues, replicate customer environments and network problems in the lab
  • Good Junos skills and understanding of product architectures
  • Good Service Provider background, large Enterprise/ISP network design & solution provider skills
  • The ability to work independently and to function in a team environment
  • Strong customer interface and presentation skills
  • Effective communication and teamwork skills as the role works with many organizations within HPE as well as with the customer
  • Effective written communications as the status of Design projects and network problems must be regularly communicated
Job Responsibility
Job Responsibility
  • Hold design and information-gathering workshops with the Customer to understand the Customer’s existing network design
  • Identifies, researches, and resolves technical problems of a diverse scope, where analysis of data requires evaluation of identifiable factors
  • Assist to customer/partner for troubleshooting the network’s design and architecture issues, analysing network and device configurations
  • Works internally with HPE SE and Engineering team to relay & drive functionality requirements specific to customer environment
  • Works closely with other resident engineers, customer and HPE Technical Assistance Centre to optimize network
  • Acts as a customer technical liaison for HPE Networks support and development teams
  • Testing product features and functionality to provide solution post implementation to meet design requirement
  • Providing deployment guidance to ensure that implementations are consistent with design specifications
  • Applying extensive industry experience to improve network performance and proactively analyse potential enhancements
  • Evaluating technical specifications for interoperability
What we offer
What we offer
  • Health & Wellbeing
  • Personal & Professional Development
  • Unconditional Inclusion
  • Fulltime
Read More
Arrow Right

Senior Customer Experience Architect

We are seeking an experienced Customer Support Leader to join our Professional S...
Location
Location
United Kingdom , London
Salary
Salary:
Not provided
intercom.com Logo
Intercom
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree in a relevant field or equivalent practical experience
  • Experience as a Customer Support Leader (Manager, Director or above) with extensive knowledge of the challenges facing Customer Support departments today
  • Deep understanding of customer support processes and workflows, including ticketing systems, knowledge bases, and customer communication channels
  • Proven experience in customer support system implementation
  • experience with Intercom, Zendesk, FreshDesk or similar customer support platforms is highly desirable
  • Excellent problem-solving skills, with the ability to analyze complex requirements and propose effective solutions
  • Excellent communication and presentation skills, with the ability to build relationships with customers and internal stakeholders
  • Ability to handle multiple client projects simultaneously and prioritize tasks effectively
  • Passion for delivering exceptional customer service and driving customer success
Job Responsibility
Job Responsibility
  • Develop an In-depth Understanding of Customer Needs: Immerse yourself in our customers’ unique service strategies and challenges to identify AI-first opportunities that transform their support operations
  • Lead Strategic Insight and Alignment Sessions: Facilitate workshops with customer stakeholders to align on goals, explore AI-driven solutions, and drive key decisions that impact customer experience and operational efficiency
  • Drive AI-First Adoption and Success: Guide customers in adopting and fully integrating our AI-driven Customer Service product, Fin, to enhance customer experiences, streamline workflows, and maximize retention
  • Design Customized Support Models: Work with customers to develop tailored, AI-driven service models and strategic roadmaps that optimize their workflows and elevate support outcomes
  • Provide Data-Driven Recommendations: Offer prioritized, actionable insights and continuous optimization strategies backed by data analysis, supporting measurable improvements in customer service
  • Promote Continuous Improvement and Best Practices: Develop and share best practices and insights that support impactful implementations, enhancing customer experience across our Professional Services team
  • Collaborate Cross-functionally for Customer Success: Serve as a strategic connector between Customer Success, Product, and Sales, providing insights to enhance both customer outcomes and product innovation
  • Build a Knowledge Repository: Capture learnings from client engagements to create a scalable knowledge base, supporting consistency and high-quality results across future projects
What we offer
What we offer
  • Competitive salary and equity in a fast-growing start-up
  • We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
  • Regular compensation reviews - we reward great work!
  • Pension scheme & match up to 4%
  • Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
  • Flexible paid time off policy
  • Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
  • If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too
  • MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job done
  • Fulltime
Read More
Arrow Right