Senior Customer Service Supervisor Job at 360 Resourcing Solutions (Luton)

Senior Housekeeping Supervisor

Inspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper...

Location

Indonesia , Bali South Kuta

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
At least 1 year of related work experience
At least 1 year of supervisory experience

Job Responsibility

Inspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to ensure quality standards
Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms
Assist Housekeeping management in managing daily activities
Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry
Document and resolve issues with discrepant rooms with the Front Desk
Prepare, distribute, and communicate changes in room assignments
Communicate issues to next shift
Complete required paperwork
Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees
Follow all company and safety and security policies and procedures

Fulltime

Senior Building Controls Service Technician

Provide effective service and repair for customer’s building automation system.

Location

United States , Columbus

Salary:

Not provided

Building Control Integrators

Expiration Date

Until further notice

Requirements

At least 2 years’ experience in building controls and automation, including Troubleshooting, diagnosis and repair of building management systems, plus exposure to programming
Proficiency and working knowledge of BACnet control systems and HVAC
Valid Drivers’ License issued by state of residence and in good standing

Job Responsibility

Providing timely responses to diagnose and repair source of customer concern by analyzing system requirements, test components and performing corrective action, including on-call, emergency and remote technical support as required
Performing inspections and preventive maintenance tasks for the control systems including point-to-point check-out, sensor calibration, and database back-up
Determining equipment needs and parts required for customer’s control system performance and proactively identify problems
Providing technical guidance to diagnose control systems concerns and ensure occupancy comfort
Ensuring proper set-points, schedules and sequences of operation are correctly programmed
Performing installations, start-ups & commissioning as needed
Promptly and accurately completing all required paperwork
Obtaining customer signature on all service work orders
Keeping service department supervisor informed of customer news, changes, or complaints
Providing Sales Team with leads

Fulltime

Senior Reservations Sales Agent

The Senior Sales Reservations Agent reports to the Reservations Supervisor and i...

Location

Canada , Whitehorse

Salary:

23.00 CAD / Hour

Air North, Yukon's Airline

Expiration Date

Until further notice

Requirements

Minimum Grade 12 diploma or equivalent
Minimum 2 years Reservation or Call Centre experience
Minimum 1 year aviation experience
Excellent English communication skills, both verbal and written
Computer proficiency with Microsoft Office and bookings software
Proven ability to lead and support a team
Must demonstrate a passion for providing superior customer service
Must be a Canadian citizen, Permanent Resident or show proof of right to work in Canada

Job Responsibility

Answer and resolve all Customer Service emails in a timely and professional manner
Provide general flight and airport information
Change and update itineraries
Stay current and knowledgeable on all Company products and services
Provide exceptional customer service – anticipate and identify customer needs and/or situations
provide solutions/services and remain compassionate and professional
Execute individual or travel agent bookings as directed upon request from the customer or colleague
Act as a resource for all agents, answering questions and providing support
Assist with training new agents, as requested
Handle escalated calls from Agents, passing on to Supervisor if required

What we offer

Competitive wages
Attractive benefits package including great travel perks
Enriching work environment

Fulltime

Manager of Customer Advocacy

This role supports the organization by managing and handling, for all company br...

Location

United States , Tulsa

Salary:

Not provided

avisbudgetgroup

Expiration Date

Until further notice

Requirements

High School diploma required
Bachelor’s degree is preferred
Car rental industry experience /ABG experience is preferred
Minimum of 5 years of customer service/contact center experience
5 or more years of management experience in a similar business operation
Strong leadership, customer service, decision making, and problem-solving skills
Strong analytical and organizational skills
Proficient PC skills, including MS Word, Excel, Outlook, and PowerPoint
Ability to work with all levels of management throughout ABG globally
Ability to manage confidential situations that require “attorney-client privilege” treatment

Job Responsibility

Initiate investigations to determine root cause of potential/actual legal allegations
Partner with all levels of organization/management to gather data and facts related to the allegations
Assimilate and analyze the data received to make appropriate recommendations to legal department for ultimate resolution
Responds directly to customers on behalf of the organization, to handle highly sensitive customer issues
Leads and manages the activities of the internal Customer Service departments such as social media, Phone, Email, Executive Response and Partner Support
Facilitate escalated customer service issues received from senior leadership team, Integrity Hotline, Public Relations, Legal, Customer Service, Field Operations and Damage/Claims department
Interact with various licensees to determine right way of responding, review policy issues that impact licensee operations
Provide suggestions to help them comply with ABG and yet have a successful business operation
Intervene with licensee operations, licensee and field operations to help resolve disputes, such as adjustments
Ensure compliance with the ABG and Department of Justice agreement, related to disability services

What we offer

Paid time off
401K retirement plan with company matched contributions
Access to Medical, Dental, Vision, Life and Disability insurance
Eligible to elect other voluntary benefits including: Group Legal, Identity Theft, Insurance, FSA, additional life insurance coverages
Contribute up to $260 as a tax free benefit for public transportation or parking expenses
Employee discounts, including discounted prices on purchase of Avis / Budget cars
Access to an Employee Assistance Program for services including counseling, financial and legal consultation, referrals for care service, and more

Fulltime

Customer Account Specialist Lead

iAutomation, a high technology distributor of industrial automation components, ...

Location

United States , Franklin

Salary:

Not provided

iAutomation

Expiration Date

Until further notice

Requirements

High School education
3+ years Customer Service in a highly technical environment
Ability to analyze sales trends
Sitting for long periods of time
Long hours of computer work
Some car and air travel required

Job Responsibility

Data entry into the ERP System
Command of general order entry skills
Fills orders by transferring orders to fulfillment
communicating expected delivery dates
communicating tracking and follow up information regarding customer orders
Generating, reviewing and analyzing reports related to customer and sales activity
Quoting products and services
Generate and recommend additional products for customer by identifying customer needs/application
Generate and recommend additional products due to command of product knowledge
Product selection

Senior Sales Manager

This position involves maximizing revenue, promoting brand awareness, resolving ...

Location

China , Changzhou

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Education: High school diploma or G.E.D. equivalent
Related Work Experience: At least 2 years of related work experience
Supervisory Experience: No supervisory experience

Job Responsibility

Resolve guest calls, requests, or problems
Use sales techniques to maximize revenue
Determine and give complimentaries to guests
Process requests for redeeming Marriott Rewards points
Perform general office duties
Assist management in training and motivating employees
Follow company policies and procedures
Welcome and acknowledge all guests according to standards
Speak with others using clear and professional language
Prepare and review written documents

What we offer

Equal opportunity employer
Welcoming and inclusive environment
Commitment to non-discrimination

Fulltime

Customer Services Assistant Manager

Join the Fortnum and Mason Customer Service team. Fortnum & Mason has been the h...

Location

United Kingdom , London

Salary:

Not provided

Fortnum & Mason

Expiration Date

Until further notice

Requirements

Considerable Customer Service and team management experience
Outstanding people skills – a keen listener, intellectually curious and highly observant
Experience of carrying out training and coaching at an individual and group level
Resilient and capable of working with ambiguity and through times of intense change
Equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved
Exceptional customer service focus
Robust experience of the CRM systems, processes, and reporting mechanisms
Outstanding planning abilities and an ability to deliver on a busy and demanding schedule
Awareness and skills in delivering digital technology such as AI, Chatbots, and asynchronous messaging
Awareness and experience in using Zendesk and LivePerson

Job Responsibility

Achieve and improve on personal and departmental KPI’s
Resolve escalations in a professional manner through all channels, including face-to-face
Carry out regular Supervisors and Senior Advisor 1:1 reviews and PDR’s and ensure the team are regularly reviewed
Managing performance and SLA against annual, monthly, weekly and daily forecasts and targets
Accountable for ensuring the Supervisors complete probationary periods, PDRs, 1:1 reviews, absence, timekeeping, agent breaks and holidays, and Fourth
Responsible for all HR related meetings for the team
Ensuring the team are supported in delivering first-time resolution
Accountable for the core team and seasonal team’s rota and Holiday requests
Daily, weekly and monthly reporting
Attend meetings in the Customer Service Managers and Head of Customer Service’s absence

What we offer

Competitive salary and annual bonus (up to 5%)
Generous store and restaurant discount (up to 40%)
28 days holiday (including bank holidays)
Defined development scheme to grow your career
Monthly staff shop and excellent pension scheme

Fulltime

Customer Service Specialist I EIMEA

As the largest pureplay adhesives company in the world, H.B. Fuller’s (NYSE: FUL...

Location

United Kingdom , Milton Keynes

Salary:

Not provided

H.B. Fuller

Expiration Date

Until further notice

Requirements

Entry level position
0 to 2 Years’ Experience
High school degree
commercial school education
Fluency in written and spoken English and/or at least one other major language – Chinese, Spanish, German, Dutch, French, Turkish, Greek, French etc
Strong computer competency with high MS Office suite proficiency
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively meet customer demands and deadlines
Strong problem-solving skills

Job Responsibility

For the defined customer area/portfolio, manage all aspects of order cycle, such as Entry, Maintenance, Confirmation, Follow-up to ensure customer satisfaction and hassle-free interface with customers
Handle in a professional manner all Customer interaction and coordinate the final customer response
Communicate with Customers whenever there are changes that might affect their order
SAP administration: update in a timely manner customer master, CoA, invoice query resolutions, customer complaints etc
Liaise regularly with other functions such as Finance, Logistics, SC, & Sales, to ensure OTIF delivery to our customers
Work proactively to ensure all local SHE objectives are achieved, whilst working in compliance with SHE regulations
Control of consignment stocks, where appropriate
Completion of customer portals, where appropriate
Build and/or improve on lasting relationship with customers through knowledgeable communication
Exercise ownership in performance of duties. Seek problem resolutions using appropriate resources in a timely manner while minimizing cost impact to company

Senior Customer Service Supervisor

360 Resourcing Solutions

Location:
United Kingdom , Luton

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 22, 2026

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