Senior Customer Service Specialist

Senior Customer Service Specialist | Big 4 Bank. Back-Office Excellence | Open Banking Initiative. Are you looking to transition into a high-impact corporate role with a Big 4 Bank? This 12-month contract offers the perfect blend of strategic policy work and technical account management, all within a phone-free, back-office environment. The Role at a Glance: Start Date: June; Duration: 12-Month Contract; Training: 4-6 weeks of world-class training; Flexibility: Work From Home (WFH) options available; Focus: Back-office operations, New Business Traction accounts, and Open Banking. What You'll Be Doing: Strategic Oversight: Develop and review policies and procedures regarding customer relations and service delivery; Account Management: Open and maintain New Business Traction accounts, ensuring seamless integration with the Open Banking initiative; Leadership: Manage and train staff to maintain high service standards; Operational Excellence: Plan and implement after-sales services, including the management of complex refunds and feedback; Stakeholder Liaison: Collaborate with internal units and service agents to identify and meet evolving customer expectations. Why Join Us? Industry-Leading Training: Receive the best training in the financial sector, ensuring you are an expert before you hit the floor; Career Growth: Gain exposure to the Open Banking movement, one of the most significant shifts in modern finance.