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Plaud Logo Plaud · Customer Service

Senior Customer Service Specialist

Singapore, Singapore · Job Posted February 21, 2026
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Job Description

Plaud is building the world's most trusted AI work companion for professionals to elevate productivity and performance through note-taking solutions, loved by over 1,500,000 users worldwide since 2023. With a mission to amplify human intelligence, Plaud is building the next-generation intelligence infrastructure and interfaces to capture, extract, and utilize what you say, hear, see, and think.

Job Responsibility

  • Handle escalated complex service issues on Amazon, DTC, and TikTok platforms
  • Collaborate with logistics, finance, and supply chain teams to close the loop on complaints
  • Participate in regular QA reviews and contribute to service improvements
  • Support and guide the BPO Tier 1 agents in daily case handling
  • Assist in knowledge base management and SOP documentation

Requirements

  • 5 years in customer service, preferably with cross-border or platform experience
  • Strong command of Zendesk or equivalent CRM tools
  • Excellent English communication skills and cross-functional collaboration abilities
  • Have experience working in a fast paced tech startup environment

Nice to have

  • Management or mentoring experience is a plus
  • Familiar with all operations of Zendesk, configuration experience is a plus

What we offer

  • Market-competitive compensation
  • Global exposure
  • Vibrant, creativity-fueled work atmosphere
  • Gain exposure to cutting-edge AI for Pro tools and play a direct role in our global expansion
  • Work with passionate teammates who value innovation, collaboration, and customer success
  • Grow your career in a culture that champions continuous learning and fast career development
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