Senior Customer Service Specialist Job at Plaud (Singapore)

Senior Customer Service Advisor - Commercial Vehicles

Creating incredible automotive customer experiences by unifying people, technolo...

Location

United Kingdom , Milton Keynes

Salary:

24000.00 - 30000.00 GBP / Year

Return on Investment Ltd

Expiration Date

Until further notice

Requirements

Proven experience in commercial vehicle customer service and complaints management
Strong working knowledge of CRM systems and Microsoft Office (Excel, PowerPoint)
Excellent communication skills – both written and verbal – with the ability to build strong relationships and handle complex situations with empathy and professionalism
Analytical mindset with the ability to interpret data and identify improvement opportunities
Exceptional time management and organisational skills – able to prioritise effectively under pressure
A positive, methodical, and adaptable approach to work

Job Responsibility

Manage commercial vehicle customer requests from start to finish, ensuring quality and compliance with Kia UK standards and policies
Provide fair and efficient resolutions to customer enquiries and complaints
Collaborate closely with Kia UK specialist teams to enhance product and service knowledge
Support back-office administration, including goodwill or loss-of-use support
Evaluate and process financial goodwill payments where applicable
Achieve and exceed SLA targets, ensuring accuracy and attention to detail in every interaction
Contribute to continuous improvement through feedback, reporting, and process reviews
Provide guidance and support to other Customer Service Advisors and team members
Maintain compliance with all regulatory and information security standards, including GDPR and Health & Safety

What we offer

An annual performance bonus of up to £1500 per year
£500 a year to spend on things that boost your mental or physical wellness, like gym memberships, sportswear, wellness apps, and even extra healthcare for your family
Hybrid working following training
Team social events
Free parking
Access to education bursaries
A day off and a voucher to pamper yourself on your birthday
A company pension plan
A healthcare plan
A generous annual leave allowance, which grows the longer you stick around

Professional Services Senior Specialist

We are seeking a Professional Services Senior Specialist to lead complex custome...

Location

Canada , Toronto

Salary:

92500.00 - 120000.00 CAD / Year

Intuit

Expiration Date

Until further notice

Requirements

Bachelor’s degree in business, Computer Science, or a related field
5–7 years of experience in customer pre- and post sales engineering, solutions consulting, solutions delivery, and implementation
Strong technical knowledge in system integration, data migration, and solution configuration
Understanding of financial management principles, enabling you to be a credible industry expert, and understanding of in-practice workflows
Proven success managing complex, multi-stakeholder implementation projects
Familiarity with CRM and project management tools (e.g., Salesforce, JIRA)
Excellent communication, project management, time management, and organizational skills
Experience working directly with mid-market businesses and/or operations

Job Responsibility

Lead end-to-end implementation for large or complex customer engagements, ensuring timely and successful delivery
Serve as a trusted advisor to customers, guiding them through technical and operational aspects of onboarding
Develop and manage project plans, including timelines, resource allocation, and risk mitigation strategies
Troubleshoot and resolve technical issues, coordinating with Product and SDM teams as needed
Collaborate with Sales, Product, Service Delivery (migration) and Customer Success teams to ensure alignment and continuity throughout the customer lifecycle
Continuously evaluate and improve implementation methodologies to enhance efficiency and customer adoption and satisfaction
Capture and relay customer feedback to internal teams to inform product development and service enhancements
Provide mentorship and support to professional services specialists
Develop, update and maintain implementation playbooks for the team

What we offer

Cash bonus
Equity rewards
Benefits

Fulltime

Senior Customer Support Specialist

Paymode, LLC is looking for a Tier 1 Application Support Specialist. As a member...

Location

India

Salary:

Not provided

Bottomline

Expiration Date

Until further notice

Requirements

2+ years of experience in a customer service or helpdesk role
Proven ability to troubleshoot and support customers using software applications
Must have excellent listening and communication skills (written and verbal) with the ability follow instructions
Highly organized with good analytical problem-solving abilities
Must have strong written and communication skills, including the ability to effectively interact with internal teams, partners, and customers
Ability to multi-task in a fast-paced constantly evolving workplace
Candidates must be eligible to work in the US for any employer

Job Responsibility

Answer inbound calls and tickets, ensuring all customer contacts are responded to quickly, with a high level of service
Provide outstanding customer service to both internal and external customers
Thoroughly document findings, next steps, and learnings in tickets
Contribute to team documentation to facilitate knowledge sharing
Actively manage assigned tickets to ensure adherence to SLA’s
Ensure daily updates are provided to customers, expectations are clearly set and proactive internal follow up is performed
Conduct screen-share sessions with customers to troubleshoot issues, assist with navigating the application and/or reproduce reported issues
Deliver and perform against position and team performance metrics
Work with cross functional teams to research and resolve customer issues
Collaborate on issue resolution and escalate issues requiring technical resources

Senior P&C Services Specialist

In the P&C team, together with Junior Specialists, Specialists, and other Senior...

Location

Poland , Poznań

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

you are looking for an employer who guarantees a sense of security, stability, diversity, and openness to others
caring for the planet and doing things with people in mind are important for you
you are authentic in interactions with others and want to be able to pursue your passions
you enjoy taking the initiative and you do not shy away from a challenge
you see yourself in the role of Internal Trainer, coach, or mentor for your co-workers
you have Personnel Administration and Payroll experience, and you feel confident in this field
you know how to work with a ticket system
you are familiar with retirement and pension funds law, labor law
SAP HR system is well known to you
you are fluent in English and/or French

Job Responsibility

Team Leader’s morning briefing/catch-up with the team
processing of ongoing orders from the country, e.g. a request for a change to an employee’s employment terms in the systems
contacting the national HR unit, e.g. clarification of an error in an insurance application
further processing in the system
FIKA, that is a coffee break (virtual or on the office patio)
weekly team meeting, e.g. to discuss current topics, holiday plans, important instructions from the Business Partner
work in Excel, e.g. extracting a report from the system
conversation with your Buddy (your mentor during the onboarding), e.g. sharing the next bit of knowledge about a given process
lunch (if in the office, then with the team)
self-study, e.g. e-learning concerning cultural differences or Excel carried out via a training platform

What we offer

hybrid working model
fantastic office furnished with IKEA furniture, divided into zones for work and relaxation and creative collaboration
free underground parking with electric charger and bicycle parking
stable employment (employment contract)
flexible terms of employment (depending on the team – full-time and part-time)
flexible working hours (we start work between 7 and 10 a.m.)
homework allowance
cafeteria system – a pool of benefits to choose from (e.g. Multisport card, cinema tickets, shopping vouchers, medical package for relatives)
Tack! loyalty program for employees – working with us longer earns you an additional financial bonus
private medical care for IKEA employees and their families

Senior Customer Support Specialist

The candidate will provide technical customer support for the NAVBLUE N-Ops & Cr...

Location

Poland , Gdańsk

Salary:

Not provided

NAVBLUE Limited

Expiration Date

Until further notice

Requirements

At least 3-5 years experience within a Technical Customer Support role within the Aviation industry
Experience working with customer requests and issues in a strict time frame and adhering to SLA’s
Proven ability to multitask during high stress situations and prioritize work
Strong analytical and problem-solving skills
Able to think critically and take a proactive approach to identify problems, issues, and opportunities
Strong communication skills written/verbal communication, organizational and customer service skills
A team player
Adept at using and learning new software
Attention to detail & quality minded
Fluent in English

Job Responsibility

Analyze and troubleshoot complex queries through all available tools to try to resolve queries without escalation to L3 teams, performing system changes where required and permitted through the defined operating procedures
Provide feedback to Production Teams and Product Management on support trends, issues and any item impacting customer satisfaction
Manage and be responsible for multiple complex and technical queries submitted by customers through the Navblue Support Portal
Ensure that all customer queries or requests are logged, managed, followed up and closed as per the internal and customer specific Service Level Agreement’s (SLA)
Work closely with Product on new releases of the applications including training on the release, notifying new customers, and assisting customers with any issues
Train on the applications and use the desktop and mobile versions to troubleshoot any customer issues or queries
Monitor customer satisfaction and build loyalty from customers by providing excellent customer service
Ensure Quality, good housekeeping & Health & Safety is always maintained

What we offer

Stable employment based on a full-time job contract
International working environment in a dynamic company
Access to the latest knowledge and technologies enabling professional development
Training and development possibilities
Participating in international projects and international trips
Competitive salary dependent on experience and qualifications
Private medical coverage for you and your family
Sport card
Life insurance for you and your family
Co-funding for meals

Senior Data Services & Storage Sales Specialist

The role requires sales of storage products and solutions, prospecting new oppor...

Location

Italy , Rome

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

University or Bachelor's degree preferred
Demonstrated achievement of progressively higher quota, interfaces with diverse business customers
Typically 5-7+ years of sales experience
Storage related sales experience preferred
Possesses expertise to be able to assess solution feasibility from a technical and business perspective
Uses expertise to negotiate profitable deals
Demonstrates hunter mentality to actively pursue solution opportunities in acquisition and development accounts
Possesses the ability to independently articulate the technical solution and the commercial benefits to the client
Applies specialized storage technical product/service/solution knowledge.

Job Responsibility

Responsible for sales of storage products and solutions in assigned territory, industry or accounts
Actively prospects new storage opportunities
Manages, coordinates and drives sales activities
Builds sales pipeline and drives opportunities to successful closure
Formulates and expands solutions to generate additional product or service attachments and upsell to increase revenue
Builds sales readiness and reduces client learning curve through effective knowledge transfer
Collaborates across the HPE teams to deliver a consistent approach to developing business
Negotiates profitable deals
Focuses on and works with the channel to forge relationships, provide enablement of key technologies, and co-sell to end users.

What we offer

Comprehensive suite of benefits that supports physical, financial and emotional wellbeing
Programs for personal and professional development
Unconditional inclusion within the workplace.

Fulltime

Specialist Customer Care Support

Step into the role of Specialist Customer Care Support at Barclays, where you'll...

Location

India , Chennai

Salary:

Not provided

Barclays

Expiration Date

Until further notice

Requirements

Experience of working in a customer facing service environment
Knowledge of Lending Operations, Collateral & Mortgage
Responsible for providing loans for business
A demonstrated ability to take ownership of projects and to lead them independently to successful conclusions
Good Communication Skills
Should have prior experience in Backoffice role (non-voice)
Flexibility in hours of work and ability to work changing shifts patterns
key essential skills relevant to succeed in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills

Job Responsibility

Support the provision of customer service through various communication channels including chat, email and phone
Support the execution of customer service requirements to resolve more complex customer needs, requests and enquires
Collaboration with teams across the bank to align and integrate customer care processes
Identification of areas for improvement and providing recommendations for change in customer care processes, by providing feedback and coaching for colleagues on these highlighted areas
Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations
Resolution of customer inquiries and issues related to the bank’s products and services, including account balances, transactions and payments
Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders
Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness

What we offer

Hybrid working
structured approach to hybrid working
supportive and inclusive culture and environment
flexible working arrangements
opportunity to embrace mobility

Fulltime

Customer Account Specialist Lead

iAutomation, a high technology distributor of industrial automation components, ...

Location

United States , Franklin

Salary:

Not provided

iAutomation

Expiration Date

Until further notice

Requirements

High School education
3+ years Customer Service in a highly technical environment
Ability to analyze sales trends
Sitting for long periods of time
Long hours of computer work
Some car and air travel required

Job Responsibility

Data entry into the ERP System
Command of general order entry skills
Fills orders by transferring orders to fulfillment
communicating expected delivery dates
communicating tracking and follow up information regarding customer orders
Generating, reviewing and analyzing reports related to customer and sales activity
Quoting products and services
Generate and recommend additional products for customer by identifying customer needs/application
Generate and recommend additional products due to command of product knowledge
Product selection

Senior Customer Service Specialist

Plaud

Location:
Singapore , Singapore

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
February 21, 2026

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