Senior Customer Service Specialist Job at Randstad (Sydney)

Senior Customer Support Specialist

Paymode, LLC is looking for a Tier 1 Application Support Specialist. As a member...

Location

India

Salary:

Not provided

Bottomline

Expiration Date

Until further notice

Requirements

2+ years of experience in a customer service or helpdesk role
Proven ability to troubleshoot and support customers using software applications
Must have excellent listening and communication skills (written and verbal) with the ability follow instructions
Highly organized with good analytical problem-solving abilities
Must have strong written and communication skills, including the ability to effectively interact with internal teams, partners, and customers
Ability to multi-task in a fast-paced constantly evolving workplace
Candidates must be eligible to work in the US for any employer

Job Responsibility

Answer inbound calls and tickets, ensuring all customer contacts are responded to quickly, with a high level of service
Provide outstanding customer service to both internal and external customers
Thoroughly document findings, next steps, and learnings in tickets
Contribute to team documentation to facilitate knowledge sharing
Actively manage assigned tickets to ensure adherence to SLA’s
Ensure daily updates are provided to customers, expectations are clearly set and proactive internal follow up is performed
Conduct screen-share sessions with customers to troubleshoot issues, assist with navigating the application and/or reproduce reported issues
Deliver and perform against position and team performance metrics
Work with cross functional teams to research and resolve customer issues
Collaborate on issue resolution and escalate issues requiring technical resources

Senior P&C Services Specialist

In the P&C team, together with Junior Specialists, Specialists, and other Senior...

Location

Poland , Poznań

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

you are looking for an employer who guarantees a sense of security, stability, diversity, and openness to others
caring for the planet and doing things with people in mind are important for you
you are authentic in interactions with others and want to be able to pursue your passions
you enjoy taking the initiative and you do not shy away from a challenge
you see yourself in the role of Internal Trainer, coach, or mentor for your co-workers
you have Personnel Administration and Payroll experience, and you feel confident in this field
you know how to work with a ticket system
you are familiar with retirement and pension funds law, labor law
SAP HR system is well known to you
you are fluent in English and/or French

Job Responsibility

Team Leader’s morning briefing/catch-up with the team
processing of ongoing orders from the country, e.g. a request for a change to an employee’s employment terms in the systems
contacting the national HR unit, e.g. clarification of an error in an insurance application
further processing in the system
FIKA, that is a coffee break (virtual or on the office patio)
weekly team meeting, e.g. to discuss current topics, holiday plans, important instructions from the Business Partner
work in Excel, e.g. extracting a report from the system
conversation with your Buddy (your mentor during the onboarding), e.g. sharing the next bit of knowledge about a given process
lunch (if in the office, then with the team)
self-study, e.g. e-learning concerning cultural differences or Excel carried out via a training platform

What we offer

hybrid working model
fantastic office furnished with IKEA furniture, divided into zones for work and relaxation and creative collaboration
free underground parking with electric charger and bicycle parking
stable employment (employment contract)
flexible terms of employment (depending on the team – full-time and part-time)
flexible working hours (we start work between 7 and 10 a.m.)
homework allowance
cafeteria system – a pool of benefits to choose from (e.g. Multisport card, cinema tickets, shopping vouchers, medical package for relatives)
Tack! loyalty program for employees – working with us longer earns you an additional financial bonus
private medical care for IKEA employees and their families

Senior Customer Support Specialist

The candidate will provide technical customer support for the NAVBLUE N-Ops & Cr...

Location

Poland , Gdańsk

Salary:

Not provided

NAVBLUE Limited

Expiration Date

Until further notice

Requirements

At least 3-5 years experience within a Technical Customer Support role within the Aviation industry
Experience working with customer requests and issues in a strict time frame and adhering to SLA’s
Proven ability to multitask during high stress situations and prioritize work
Strong analytical and problem-solving skills
Able to think critically and take a proactive approach to identify problems, issues, and opportunities
Strong communication skills written/verbal communication, organizational and customer service skills
A team player
Adept at using and learning new software
Attention to detail & quality minded
Fluent in English

Job Responsibility

Analyze and troubleshoot complex queries through all available tools to try to resolve queries without escalation to L3 teams, performing system changes where required and permitted through the defined operating procedures
Provide feedback to Production Teams and Product Management on support trends, issues and any item impacting customer satisfaction
Manage and be responsible for multiple complex and technical queries submitted by customers through the Navblue Support Portal
Ensure that all customer queries or requests are logged, managed, followed up and closed as per the internal and customer specific Service Level Agreement’s (SLA)
Work closely with Product on new releases of the applications including training on the release, notifying new customers, and assisting customers with any issues
Train on the applications and use the desktop and mobile versions to troubleshoot any customer issues or queries
Monitor customer satisfaction and build loyalty from customers by providing excellent customer service
Ensure Quality, good housekeeping & Health & Safety is always maintained

What we offer

Stable employment based on a full-time job contract
International working environment in a dynamic company
Access to the latest knowledge and technologies enabling professional development
Training and development possibilities
Participating in international projects and international trips
Competitive salary dependent on experience and qualifications
Private medical coverage for you and your family
Sport card
Life insurance for you and your family
Co-funding for meals

Senior Data Services & Storage Sales Specialist

The role requires sales of storage products and solutions, prospecting new oppor...

Location

Italy , Rome

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

University or Bachelor's degree preferred
Demonstrated achievement of progressively higher quota, interfaces with diverse business customers
Typically 5-7+ years of sales experience
Storage related sales experience preferred
Possesses expertise to be able to assess solution feasibility from a technical and business perspective
Uses expertise to negotiate profitable deals
Demonstrates hunter mentality to actively pursue solution opportunities in acquisition and development accounts
Possesses the ability to independently articulate the technical solution and the commercial benefits to the client
Applies specialized storage technical product/service/solution knowledge.

Job Responsibility

Responsible for sales of storage products and solutions in assigned territory, industry or accounts
Actively prospects new storage opportunities
Manages, coordinates and drives sales activities
Builds sales pipeline and drives opportunities to successful closure
Formulates and expands solutions to generate additional product or service attachments and upsell to increase revenue
Builds sales readiness and reduces client learning curve through effective knowledge transfer
Collaborates across the HPE teams to deliver a consistent approach to developing business
Negotiates profitable deals
Focuses on and works with the channel to forge relationships, provide enablement of key technologies, and co-sell to end users.

What we offer

Comprehensive suite of benefits that supports physical, financial and emotional wellbeing
Programs for personal and professional development
Unconditional inclusion within the workplace.

Fulltime

Customer Account Specialist Lead

iAutomation, a high technology distributor of industrial automation components, ...

Location

United States , Franklin

Salary:

Not provided

iAutomation

Expiration Date

Until further notice

Requirements

High School education
3+ years Customer Service in a highly technical environment
Ability to analyze sales trends
Sitting for long periods of time
Long hours of computer work
Some car and air travel required

Job Responsibility

Data entry into the ERP System
Command of general order entry skills
Fills orders by transferring orders to fulfillment
communicating expected delivery dates
communicating tracking and follow up information regarding customer orders
Generating, reviewing and analyzing reports related to customer and sales activity
Quoting products and services
Generate and recommend additional products for customer by identifying customer needs/application
Generate and recommend additional products due to command of product knowledge
Product selection

Senior Specialist – Global Contract Lifecycle Management

We are looking for a highly skilled & motivated candidate to join our Global Pro...

Location

India , Gurugram

Salary:

Not provided

Circle K

Expiration Date

Until further notice

Requirements

Bachelor’s Degree in Law or related field is preferred
Other combinations of job-related experience and education that meet the requirements may be substituted
5+ years of work experience in Contract Management and Legal Operations
Hands-on experience in using CLM tools Sirion / Icertis / Ariba / Coupa or similar
Experience of working on the leading CLM technologies (Sirion, Icertis, DocuSign)
Exposure to Global Procurement or shared services environments
Knowledge of end-to-end contracting process
Customer service mindset with a proactive approach to problem resolution
Ability to build & maintain strong relationships with suppliers & stakeholders
Ability to work in a fast-paced environment

Job Responsibility

Support the day-to-day operations to manage the lifecycle of global contracts within the organization
Collaborate with legal, procurement, sales and other departments to support the drafting, review / redlining and execution of the contracts in line with the business requirement and ensure compliance to meet the business objective
Develop and maintain the templates for efficiency and consistency
Support the data migration activities with the CLM
Track contract milestones and renewal dates, providing reminders for key activities (renewals, expirations)
Ensure timely renewals of the contracts within different categories and ensure detailed reporting
Track and resolve issues related to contract performance, including disputes, breaches, or violations
Stay informed about industry trends & advancements in contracting domain and update on the leading market legal technologies
Identification of process inefficiencies resulting in streamlining the process & enhancing user experience
Maintaining the accuracy, timeliness, & integrity of contract data within the system

Fulltime

IT Operations Service Specialist

The Service Specialist – IT Operations is responsible for ensuring the smooth an...

Location

United Arab Emirates , Dubai

Salary:

Not provided

ADB Safegate

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience)
Proven experience in IT support or IT operations roles
Familiarity with IT service management tools and processes (e.g., ITIL framework)
Hands-on experience with troubleshooting hardware, software, and network issues
Proficiency with operating systems (Windows, Linux, macOS) and common office applications
Knowledge of network protocols, cloud services, and virtualization technologies
Basic understanding of cybersecurity principles and practices
Fluency in English required
Ability to work independently and collaboratively in a fast-paced environment
Strong customer service orientation and interpersonal skills

Job Responsibility

Provide first-line support for IT-related issues, including hardware, software, network, and system troubleshooting
Respond to and resolve incidents and service requests in a timely and efficient manner
Act as a point of escalation for more complex technical issues, collaborating with senior IT teams when necessary
Monitor IT systems and applications to ensure performance and availability
Perform routine maintenance tasks, including updates, patches, and backups, to maintain system integrity
Identify and address potential system vulnerabilities and inefficiencies
Utilize IT service management tools to log, track, and document incidents, service requests, and resolutions
Ensure adherence to service level agreements (SLAs) and organizational standards
Contribute to the development and maintenance of IT support documentation and knowledge bases
Analyze recurring issues and recommend process improvements to enhance IT service delivery

What we offer

A dynamic and challenging environment that encourages growth and learning
Opportunities to shape the future of our industry and make a significant impact on our company's business
A collaborative culture that values innovation, integrity, and inclusivity
Competitive compensation packages, including health benefits etc.

Senior Benefits Specialist

The Senior Benefits Specialist is a key member of the Global Capabilities Networ...

Location

United States of America , Tempe

Salary:

Not provided

Circle K

Expiration Date

Until further notice

Requirements

Bachelor’s degree in HR, Business, or related field preferred
3-5+ years of experience in US employee benefits administration
CEBS or CBP certification a plus
Equivalent combinations of education and experience will be considered
Ability to communicate clearly with others, both written and verbal
Able to handle multiple priorities efficiently in a fast-paced setting
Experience with Workday and ServiceNow preferred
Strong commitment to customer service by problem solving with professionalism and care
Willingness to work onsite in Tempe, AZ, five days per week

Job Responsibility

Handle Tier 3 escalations in Service Now, analyze issues, and resolve them quickly
Serve as the contact for the GCN benefits team to address questions and troubleshoot cases efficiently
Ensure adherence to benefit policies, regulatory standards, and service-level agreements to promote operational efficiency and precision
Routinely analyze ways of working to identify and recommend process improvements, challenge existing methods, and be the champion for the implementation of approved changes
Collaborate cross-functionally with internal stakeholders and vendors to resolve issues, mitigate compliance risks, and ensure compliance with service level agreements
Manage Workday benefits system updates, including validating requirements, testing, and resolving issues related to changes such as Open Enrollment, data updates, etc.
Perform Workday EIB transactions on a regular basis
Create and deliver benefits presentations to newly hired employees, ensuring clarity and alignment with policy intent
Maintain confidentiality and adhere to all relevant laws and organizational standards, ensuring that all internal documentation and desktop procedures are consistently aligned with these requirements
Conduct system audits and detailed reconciliations, including identifying systemic issues and implementing corrective action

Fulltime

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Senior Customer Service Specialist

Job Description

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