Senior Customer Service Representative Job at Robert Half (Denver)

Senior Customer Service Representative

Robert Half

Location:
United States , Denver

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We are looking for an experienced Senior Customer Service Representative to join our team on a contract basis in Denver, Colorado. In this role, you will provide exceptional support to customers and internal stakeholders while ensuring efficient management of orders and accounts. This position is ideal for someone with strong communication skills and a proactive approach to resolving issues in a fast-paced manufacturing environment.

Job Responsibility:

Manage assigned customer accounts, ensuring timely and accurate order processing
Enter, track, expedite, and manage orders and returns to meet customer expectations
Coordinate with suppliers, freight forwarders, and carriers to facilitate the seamless delivery of international orders
Prepare shipping documentation and regulatory paperwork required for international shipments
Process return authorizations for damaged products and address customer credits promptly
Schedule and track installation requests, startup services, and invoices from service providers
Support e-commerce programs by processing orders and collaborating with distributors on shipments
Act as a liaison to provide assistance to Regional Managers and facilitate customer inquiries
Deliver timely freight quotes and tracking information to customers with urgency
Communicate proactively with customers regarding purchase order updates, lead times, and issue resolutions

Requirements:

Proven experience in customer service, preferably within a call center environment
Strong skills in managing customer accounts and processing orders
Proficiency with Windows PC and related software systems
Ability to handle TRICARE-related inquiries and processes
Exceptional communication and organizational skills
Capability to identify and escalate critical issues effectively
Familiarity with providing freight quotes and regulatory shipping documentation
Experience in collaborating with multiple stakeholders, including suppliers and carriers

What we offer:

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Additional Information:

Job Posted:
January 30, 2026

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