Senior Customer Service Representative

• Handling inbound calls regarding scheduling requests for appointments with healthcare providers
• Making outbound calls to clients to reschedule appointments and reminder calls
• Managing provider schedules and patient needs
• Determines purpose of call by actively listening and interacting with callers
• Assesses client's needs and communicates information regarding pertinent Plan Sponsor services and resources
• Recognizes crisis situations and evaluates for needed action
• Performs appropriate research in internal databases and online to identify potential providers and resources
• Enters member information into the appropriate system and documents comments and information

• 1 year experienced in a social, psychological, or human service field providing client support
• 1 year experience in call center environment or Behavioral Health experience
• Experience with Microsoft Office applications
• High school diploma or equivalent GED

1 year experienced in a social, psychological, or human service field providing client support (Preferred)

• Affordable medical plan options
• 401(k) plan with matching company contributions
• Employee stock purchase plan
• Wellness screenings
• Tobacco cessation and weight management programs
• Confidential counseling and financial coaching
• Paid time off
• Flexible work schedules
• Family leave
• Dependent care resources
• Colleague assistance programs
• Tuition assistance
• Retiree medical access