Senior Customer Service Representative Job at Robert Half (Lexington)

Senior Customer Service Representative

Robert Half

Location:
United States , Lexington

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Robert Half is looking for an experienced Senior Customer Service Representative to join our team in Lexington, Kentucky. In this role, you will handle complex reservation requests and negotiations within the hospitality industry, ensuring customer satisfaction and adhering to client guidelines. This is a Contract to permanent position, offering the opportunity to grow within the organization while contributing to the success of our clients.

Job Responsibility:

Manage extended-stay reservation requests to meet client needs and provide exceptional customer service
Evaluate client requirements to identify suitable hotel options that align with established guidelines
Conduct negotiations for long-term reservations, navigating challenges such as limited availability and tight deadlines
Secure competitive rates and discounts through partnerships with new and existing hotel vendors
Analyze market trends to identify opportunities for cost savings and optimization
Resolve client and hotel issues, including reservation adjustments, extensions, and early departures
Collaborate with internal teams to support network consolidation and ensure seamless service delivery
Ensure compliance with client preferences, including budget, amenities, location, and other parameters
Attend training sessions and meetings to stay informed about industry standards and company procedures
Maintain consistent communication with clients, offering tailored recommendations to meet their needs

Requirements:

Proven experience in contract negotiation within the hospitality industry
Strong ability to negotiate pricing, terms, and agreements with vendors
Excellent client relationship management skills, ensuring satisfaction and retention
Knowledge of hotel market dynamics and regional trends
Proficient in handling complex reservation scenarios with accuracy and efficiency
Exceptional decision-making skills to address challenges and identify solutions
Strong communication and collaboration skills to work effectively with internal and external partners
Commitment to meeting deadlines and delivering high-quality service

What we offer:

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Additional Information:

Job Posted:
March 13, 2026

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