Senior Customer Service Representative

• Serve as a primary point of contact for customer inquiries via phone, email, and chat
• Resolve escalated customer issues with professionalism and efficiency
• Provide guidance and support to junior customer service representatives
• Maintain detailed and accurate records of customer interactions in CRM systems
• Collaborate with internal departments to ensure timely resolution of customer concerns
• Identify process improvement opportunities and contribute to team initiatives
• Meet or exceed performance metrics including customer satisfaction, response time, and resolution rate.

• 3+ years of customer service experience, preferably in a senior or lead role
• Strong communication and interpersonal skills
• Proficiency in CRM software and Microsoft Office Suite
• Ability to handle high-volume inquiries and multitask effectively
• Demonstrated problem-solving skills and attention to detail
• Experience in mentoring or training team members is a plus
• High school diploma or equivalent required
• associate or bachelor’s degree preferred.

Experience in mentoring or training team members

• Medical insurance
• Vision insurance
• Dental insurance
• Life insurance
• Disability insurance
• 401(k) plan.